Personnel Training and Capacity Development Plan: Improving Service Delivery in Chuuk, Federated States of Micronesia
The cost of basic service delivery in small islands, such as Chuuk in the Federated States of Micronesia (FSM), is affected by their remoteness and inability to take advantage of economies of scale.
The Chuuk Public Utility Corporation (CPUC) is the sole power, water, and sewerage utility service provider for Chuuk State. Their operations are concentrated in Weno Island. Despite challenges, CPUC’s operational performance has improved markedly over the past 5 years. On Weno Island, residents were receiving only 6 hours of power per day in 2010; but as of 2015, they have access to a 24-hour electricity service. Likewise, water and sewerage services have improved.
In 2015, the CPUC prepared the Personnel Training and Capacity Development Plan for its staff to improve the delivery of electricity, water, and sewerage services to residents, and to reduce its reliance on external expertise. The plan also seeks to improve service delivery and operations efficiency at the lowest cost to customers.