Social Protection in a Pandemic – Trends, Challenges, and Technology

Publication | June 2022

This report outlines gaps and challenges in social protection systems highlighted by the pandemic and explores emerging technology-driven solutions.

The report, part of a GIZ-ADB collaboration, reviews trends in social protection and recent pandemic responses. It discusses how artificial intelligence (AI) tools can fit into the social protection delivery chain. It reviews the functioning of the delivery chain during the pandemic to identify gaps in social protection systems along with emerging solutions that draw on digital technology. The report includes four case studies and suggests steps policymakers could take to foster an enabling environment for the use of AI in social protection.

View full report here.


  • Overview and Background
  • Delivery Chain Challenges Exposed by the COVID-19 Pandemic
  • Case Studies
  • Recommendations
  • Selected Resources and References

Additional Details

  • COVID-19
  • Information and Communications Technology
  • Social protection
  • 46
  • 8.5 x 11

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