Tax Administration Information Systems: Concept, Design, and Implementation
Publication | June 2019
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This governance brief provides guidance for countries looking to invest in information and communication technology (ICT) to create more effective tax administration systems.
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The benefits of upgraded ICT systems for tax authorities can include greater revenue mobilization as well as enhanced efficiency, transparency, and governance. However, the financial costs are often large and therefore require careful consideration. The brief provides valuable insights to help ensure well-informed ICT investments. It discusses ICT strategies, bespoke versus off-the-shelf solutions, system design, human resources required for implementation, and more.
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