Complaint Receiving Officer's Complaints Registry | Asian Development Bank

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
       
No. ADB-assisted Project Forwarded to Salient Dates
Location Name Number Project Data Sheet Overview
39 Kazakhstan Akmola Electricity Distribution Network Modernization and Expansion Project 46933-014 https://www.adb.org/projects/46933-014/main SPF

Received: 5 January 2018

Acknowledged: 9 January 2018

Forwarded: 15 January 2018

40 Pakistan

National Motorway M-4 Gojra–Shorkot Section Project

48402-001 https://www.adb.org/projects/48402-001/main Procurement

Received: 4 January 2018

Acknowledged: 4 January 2018

Forwarded: 4 January 2018

41 Pakistan Pakistan Park Development (Not ADB-assisted project) N/A N/A N/A

Received: 8 January 2018

Acknowledged: 10 January 2018

Forwarded: N/A

42 Armenia Sustainable Urban Development Investment Program - Tranche 1 42417-023 https://www.adb.org/projects/42417-023/main SPF

Received: 8 January 2018

Acknowledged: 15 January 2018

Forwarded: 12 February 2018

43 Pakistan

Daral Khwar Hydropower Project in Bahrain Swat (Not ADB-assisted project)

N/A N/A N/A

Received: 14 January 2018

Acknowledged: 15 January 2018

Forwarded: N/A

44

Afghanistan

North-South Power Transmission Enhancement Project (formerly Power Distribution Project) 46392-001 https://www.adb.org/projects/46392-001/main Pending

Received: 31 January 2018

Acknowledged: 1 February 2018

Forwarded: Pending

45

Kyrgyz Republic

CAREC Corridors 1 and 3 Connector Road Project: Section Epkin [km 89] to Bashkugandy [km 159] 48401-007 https://www.adb.org/projects/46392-001/main Procurement

Received: 5 February 2018

Acknowledged: 5 February 2018

Forwarded: 6 February 2018

46 Pakistan

Peshawar Sustainable Bus Rapid Transit Corridor

48401-007 https://www.adb.org/projects/48289-002/main Pending

Received: 7 February 2018

Acknowledged: 7 February 2018

Forwarded: Pending

47 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor 48401-007 https://www.adb.org/projects/48289-002/main SPF

Received: 9 March 2018

Acknowledged: 12 March 2018

Forwarded: 10 May 2018

48 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor 48401-007 https://www.adb.org/projects/48289-002/main Pending

Received: 19 March 2018

Acknowledged: 19 March 2018

Forwarded: Pending

49

Kyrgyz Republic

CAREC Corridors 1 and 3 Connector Road Project - Additional Financing

48401-008 https://www.adb.org/projects/48401-008/main Procurement

Received: 13 February 2018

Acknowledged: 13 February 2018

Forwarded: 13 February 2018

50 Bangladesh

SASEC Second Bangladesh–India Electrical Grid Interconnection Project

44192-016 https://www.adb.org/projects/44192-016/main SPF

Received: 14 February 2018

Acknowledged: 15 February 2018

Forwarded: 22 February 2018

51 India Uttarakhand Urban Sector Development Investment Program – Project 1 and Uttarakhand Urban Sector Development Investment Program - Tranche 2

38272-023 and 38272-033

https://www.adb.org/projects/38272-023/main and https://www.adb.org/projects/38272-033/main Pending

Received: 16 February 2018

Acknowledged: 19 February 2018

Forwarded: Pending

52 Georgia Adjaristsqali Hydropower Project 47919-014 https://www.adb.org/projects/47919-014/main SPF

Received: 15 February 2018

Acknowledged: 19 February 2018

Forwarded: 8 March 2018

53 Sri Lanka

Integrated Road Investment Program

47273-002 https://www.adb.org/projects/47273-002/main Pending

Received: 24 February 2018

Acknowledged: 26 February 2018

Forwarded: Pending

54

Lao People's Democratic Republic

Second Greater Mekong Subregion Corridor Towns Development Project

46443-003 https://www.adb.org/projects/46443-003/main Project Officer

Received: 26 February 2018

Acknowledged: 27 February 2018

Forwarded: 27 February 2018

55 Pakistan National Highway Network Development in Balochistan Project 47281-001 https://www.adb.org/projects/47281-001/main SPF

Received: 2 March 2018

Acknowledged: 5 March 2018

Forwarded: 6 April 2018

56 Indonesia No project name specified N/A N/A Procurement

Received: 6 March 2018

Acknowledged: 6 March 2018

Forwarded: 6 March 2018

57 Nepal Kathmandu Valley Water Supply Improvement Project 34304-043 https://www.adb.org/projects/34304-043/main#project-overview Pending

Received: 9 March 2018

Acknowledged: 12 March 2018

Forwarded: Pending

58 Pakistan Second Power Transmission Enhancement Investment Program - Tranche 1 48078-003 https://www.adb.org/projects/48078-003/main Procurement

Received: 19 March 2018 (Hard Copy)

Acknowledged: 19 March 2018

Forwarded: 19 March 2018

59 Philippines New Clark City Project Proposed project N/A Procurement

Received: 17 March 2018

Acknowledged: 19 March 2018

Forwarded: 19 March 2018

60 Mongolia Ulaanbaatar Urban Services and Ger Areas Development Investment Program – Tranche 1 45007-004 https://www.adb.org/projects/45007-004/main SPF

Received: 21 March 2018

Acknowledged: 22 March 2018

Forwarded: 28 March 2018

61 Pakistan Jamshoro Power Generation Project 47094-001 https://www.adb.org/projects/47094-001/main Procurement

Received: 25 March 2018

Acknowledged: 26 March 2018

Forwarded: 26 March 2018

62 Nauru No project specified N/A N/A Pending

Received: 27 March 2018

Acknowledged: 27 March 2018

Forwarded: Pending

63 Indonesia Polytechnics Education Development Project 42099-013 https://www.adb.org/projects/42099-013/main#project-overview Procurement

Received: 4 April 2018

Acknowledged: 5 April 2018

Forwarded: 5 April 2018

64 India Jammu and Kashmir Urban Sector Development Investment Program - Tranche 2 41116-033 https://www.adb.org/projects/41116-033/main Pending

Received: 5 April 2018

Acknowledged: 5 April 2018

Forwarded: Pending

65 Philippines Road Improvement and Institutional Development Project 41076-044 https://www.adb.org/projects/41076-044/main OAI

Received: 8 April 2018

Acknowledged: 10 April 2018

Forwarded: 13 April 2018

66 Sri Lanka Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 3) 45148-008 https://www.adb.org/projects/45148-008/main Pending

Received: 16 April 2018

Acknowledged: 17 April 2018

Forwarded: Pending

67 Pakistan Jalalpur Irrigation Project 46528-002 https://www.adb.org/projects/46528-002/main OAI

Received: 19 April 2018

Acknowledged: 19 April 2018

Forwarded: 19 April 2018

68 Nepal Not an ADB assisted-project N/A N/A N/A

Received: 23 April 2018

Acknowledged: 23 April 2018

Forwarded: N/A

69 Regional Enhancing Operational Results Delivery 50324-001 https://www.adb.org/projects/50324-001/main Procurement

Received: 23 April 2018

Acknowledged: 24 April 2018

Forwarded: 24 April 2018

70 India Not an ADB assisted-project N/A N/A N/A

Received: 23 April 2018

Acknowledged: 24 April 2018

Forwarded: N/A

71 Pakistan OD still verifying if complaint involves an ADB-assisted project N/A N/A N/A

Received: 30 April 2018

Acknowledged: 30 April 2018

Forwarded: Pending

72 China Gansu Baiyin Integrated Urban Development Project 46062-002 https://www.adb.org/projects/46062-002/main Procurement

Received: 26 April 2018

Acknowledged: 30 April 2018

Forwarded: 30 April 2018

73 Pakistan Jamshoro Power Generation Project 47094-001 https://www.adb.org/projects/47094-001/main Pending

Received: 15 May 2018

Acknowledged: 17 May 2018

Forwarded: Pending

74 Afghanistan Power Sector Master Plan 43497-012 https://www.adb.org/projects/43497-012/main#project-overview Pending

Received: 11 May 2018

Acknowledged: 11 May 2018

Forwarded: Pending

75 Not disclosed No ADB-assisted project mentioned N/A N/A Pending

Received: 13 May 2018

Acknowledged: 14 May 2018

Forwarded: Pending

76 Pakistan No ADB-assisted project mentioned N/A N/A Complaint withdrawn on 14 May 2018

Received: 14 May 2018

Acknowledged: 14 May 2018

Forwarded: Complaint withdrawn on 14 May 2018

77 China Gansu Baiyin Integrated Urban Development Project 46062-002 https://www.adb.org/projects/46062-002/main Procurement

Received: 17 May 2018

Acknowledged: 17 May 2018

Forwarded: 17 May 2018

78 China Gansu Baiyin Integrated Urban Development Project 46062-002 https://www.adb.org/projects/46062-002/main Procurement

Received: 18 May 2018

Acknowledged: 21 May 2018

Forwarded: 21 May 2018

79 Georgia Sustainable Urban Transport Investment Program - Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main CRP

Received: 21 May 2018

Acknowledged: 22 May 2018

Forwarded: 18 June 2018

80 Pakistan Chashma Right Bank Irrigation Project (Stage III) TA 1173 https://www.adb.org/projects/ta1173/main N/A (Request for information)

Received: 28 May 2018

Acknowledged: 29 May 2018

Forwarded: N/A

81 India Infrastructure Development Investment Program for Tourism - Tranche 4 40648-037 https://www.adb.org/projects/40648-037/main Procurement and OAI

Received: 29 May 2018

Acknowledged: 30 May 2018

Forwarded: 30 and 31 May 2018

82 Pakistan Flood Emergency Reconstruction and Resilience Project 49038-001 https://www.adb.org/projects/49038-001/main OAI and SPF

Received: 2 June 2018

Acknowledged: 4 June 2018

Forwarded: 4 and 11 June 2018

83 Pakistan Jalalpur Irrigation Project 46528-002 https://www.adb.org/projects/50048-001/main OAI

Received: 5 June 2018

Acknowledged: 6 June 2018

Forwarded: 6 June 2018

84 India Assam Power Transmission Improvement Project 50048-001 https://www.adb.org/projects/50048-001/main Project Officer

Received: 13 June 2018

Acknowledged: 13 June 2018

Forwarded: 13 June 2018

Complaint Withdrawn: 14 June 2018

85 Not specified N/A N/A N/A Pending

Received: 22 June 2018

Acknowledged: 25 June 2018

Forwarded: N/A

86 Mongolia Regional Upgrades of Sanitary and Phytosanitary Measures for Trade Project 46315-001 https://www.adb.org/projects/46315-001/main Project Officer

Received: 26 June 2018

Acknowledged: 27 June 2018

Forwarded: 28 June 2018

87 South Africa Recruitment Matter N/A N/A Recruitment (BPMSD)

Received: 27 June 2018

Acknowledged: 28 June 2018

Forwarded: 28 June 2018

88 Mongolia Skills for Employment Project 45010-002 https://www.adb.org/projects/45010-002/main Project Officer

Received: 28 June 2018

Acknowledged: 28 June 2018

Forwarded: 29 June 2018

89 Afghanistan N/A N/A N/A OAI

Received: 5 July 2018

Acknowledged: 5 July 2018

Forwarded: 5 July 2018

90 Pakistan Fategarh Grid Station (Not ADB-assisted project) N/A N/A N/A

Received: 8 July 2018

Acknowledged: 9 July 2018

Forwarded: N/A

91 India Road project (Not ADB assisted) N/A N/A N/A

Received: 7 July 2018

Acknowledged: 9 July 2018

Forwarded: N/A

92 Sri Lanka Integrated Road Investment Program 45010-002 https://www.adb.org/projects/47273-002/main Pending

Received: 11 July 2018

Acknowledged: 12 July 2018

Forwarded: Pending

93 Sri Lanka Mahaweli Water Security Investment Program - Tranche 1 47381-002 https://www.adb.org/projects/47381-002/main Pending

Received: 16 July 2018

Acknowledged: 16 July 2018

Forwarded: Pending

94 India Uttarakhand Urban Sector Development Investment Program - Project 1 38272-023 https://www.adb.org/projects/38272-023/main Pending

Received: 17 July 2018

Acknowledged: 17 July 2018

Forwarded: Pending

95 Nepal Tanahu Hydropower Project 43281-013

https://www.adb.org/projects/43281-013/main

SPF

Received: 17 July 2018

Acknowledged: 17 July 2018

Forwarded: 23 Aug 2018

96 N/A Not ADB assisted project N/A N/A OAI

Received: 24 July 2018

Acknowledged: 25 July 2018

Forwarded: 25 July 2018

97 Georgia Batumi Bypass Road Project 50064-001 https://www.adb.org/projects/50064-001/main SPF

Received: 25 July 2018

Acknowledged: 25 July 2018

Forwarded: 2 October 2018

98 Georgia Sustainable Urban Transport Investment Program - Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main Pending

Received: 31 July 2018

Acknowledged: 31 July 2018

Forwarded: Pending

99 Afghanistan Not an ADB assisted project; A security measure implemented by RM N/A N/A Afghanistan Resident Mission

Received: 16 August 2018

Acknowledged: 16 August 2018

Forwarded: 16 August 2018

100 Sri Lanka Clean Energy and Network Efficiency Improvement Project 43576-013 https://www.adb.org/projects/43576-013/main Pending

Received: 19 August 2018

Acknowledged: 20 August 2018

Forwarded: Pending

101 Georgia Sustainable Urban Transport Investment Program - Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main CRP

Received: 21 August 2018

Acknowledged: 21 August 2018

Forwarded: 11 October 2018

102 India No ADB-assisted project specified yet N/A N/A Pending

Received: 24 August 2018

Acknowledged: 24 August 2018

Forwarded: Pending

103 Georgia Sustainable Urban Transport Investment Program - Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main Pending

Received: 25 August 2018

Acknowledged: 27 August 2018

Forwarded: Pending

104 Sri Lanka Greater Colombo Wastewater Management Project 36173-013 https://www.adb.org/projects/36173-013/main SPF

Received: 5 September 2018

Acknowledged: 5 September 2018

Forwarded: 11 September 2018

105 Sri Lanka No ADB-assisted project specified N/A N/A Pending

Received: 6 September 2018

Acknowledged: 6 September 2018

Forwarded: Pending

106 Indonesia Sustainable Infrastructure Assistance Program - Technical Assistance Cluster Management Facility (Subproject 1) 46380-003 https://www.adb.org/projects/46380-003/main Procurement

Received: 7 September 2018

Acknowledged: 10 September 2018

Forwarded: 10 September 2018

107 India No ADB-assisted project specified N/A N/A Procurement

Received: 10 September 2018

Acknowledged: 11 September 2018

Forwarded: 11 September 2018

108 Philippines No ADB-assisted project specified (Staff Misconduct) N/A N/A OAI

Received: 11 September 2018

Acknowledged: 11 September 2018

Forwarded: 11 September 2018

109 Pakistan National Motorway M-4 Gojra–Shorkot Section Project 48402-001 https://www.adb.org/projects/48402-001/main Procurement

Received: 18 September 2018

Acknowledged: 18 September 2018

Forwarded: 18 September 2018

110 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main CRP

Received: 19 September 2018

Acknowledged: 20 September 2018

Forwarded: 22 October 2018

111 Sri Lanka Second Integrated Road Investment Program 50301-001 https://www.adb.org/projects/50301-001/main Pending

Received: 26 September 2018

Acknowledged: 27 September 2018

Forwarded: Pending

112 Sri Lanka Integrated Road Investment Program 47273-002 https://www.adb.org/projects/47273-002/main Pending

Received: 28 September 2018

Acknowledged: 1 October 2018

Forwarded: Pending

113 Papua New Guinea Not an ADB-assisted project N/A N/A N/A

Received: 1 October 2018

Acknowledged: 1 October 2018

Forwarded: N/A

114 Sri Lanka Integrated Road Investment Program 47273-002 https://www.adb.org/projects/47273-002/main Pending

Received: 2 October 2018

Acknowledged: 3 October 2018

Forwarded: Pending

115 India Mumbai Metro Rail Systems Project 49469-007 https://www.adb.org/projects/49469-007/main Pending

Received: 10 October 2018

Acknowledged: 10 October 2018

Forwarded: Pending

116 India Chhattisgarh Road Connectivity Project 52002-001 https://www.adb.org/projects/52002-001/main Procurement

Received: 12 October 2018

Acknowledged: 15 October 2018

Forwarded: 15 October 2018

117 India Not an ADB-assisted project N/A N/A N/A

Received: 13 October 2018

Acknowledged: 15 October 2018

Forwarded: N/A

118 Nepal Regional Urban Development Project 47252-002 https://www.adb.org/projects/47252-002/main#project-overview Pending

Received: 16 October 2018

Acknowledged: 18 October 2018

Forwarded: Pending

119 Pakistan Sindh Cities Improvement Investment Program - Tranche 2 37220-033 https://www.adb.org/projects/37220-033/main#project-overview Pending

Received: 18 October 2018

Acknowledged: 18 October 2018

Forwarded: Pending

120 Fiji Unspecified proposed ADB project N/A N/A N/A (RM copied in complaint)

Received: 22 October 2018

Acknowledged: 22 October 2018

Forwarded: N/A

121 Philippines Agrarian Reform Communities Project II 37749-013 https://www.adb.org/projects/37749-013/main Procurement

Received: 25 October 2018

Acknowledged: 26 October 2018

Forwarded: 26 October 2018

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator