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Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
No. ADB-assisted Project Forwarded to Salient Dates
Location Name Number Project Data Sheet Overview
163 India Green Energy Corridor and Grid Strengthening Project (OD stated complaint does not involve this alleged ADB project) 44426-016 https://www.adb.org/projects/44426-016/main Pending

Received: 24 May 2019

Acknowledged: 27 May 2019

162 India Complaint on recruitment in IRM N/A N/A BPMSD

Received: 27 May 2019

Acknowledged: 27 May 2019

161 India Chennai-Kanyakumari Industrial Corridor Power Sector Investment Project 51308-001 https://www.adb.org/projects/51308-001/main Pending

Received: 20 May 2019

Acknowledged: 21 May 2019

160 Pakistan MFF Power Transmission Enhancement Investment Program II Tranche 3 48078-005 https://www.adb.org/projects/48078-005/main Pending

Received: 18 May 2019

Acknowledged: 20 May 2019

159 India Climate Adaptation in Vennar Subbasin in Cauvery Delta Project 44429-013 https://www.adb.org/projects/44429-013/main Pending

Received: 15 May 2019

Acknowledged: 15 May 2019

158 Pakistan Request to intervene in a reconsideration for application at a Pakistan university N/A N/A N/A

Received: 8 May 2019

Acknowledged: 9 May 2019

157 Sri Lanka Sri Lanka: Railway Efficiency Improvement Project 49111-005 https://www.adb.org/projects/49111-005/main Pending

Received: 7 May 2019

Acknowledged: 9 May 2019

156 Uzbekistan Kashkadarya Regional Road Project 50063-001 https://www.adb.org/projects/50063-001/main Procurement

Received: 19 April 2019

Acknowledged: 22 April 2019

155 Samoa Alaoa Multi-Purpose Dam Project 52111-001 https://www.adb.org/projects/52111-001/main Pending

Received: 16 April 2019

Acknowledged: 16 April 2019

154 Uzbekistan Second Central Asia Regional Economic Cooperation Corridor 2 Road Investment Program 44483-027 https://www.adb.org/projects/44483-027/main Procurement

Received: 8 April 2019

Acknowledged: 9 April 2019

153 India [Per SARD, complaint does not involve the ADB-assisted project mentioned by complainant] South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main N/A

Received: 8 April 2019

Acknowledged: 9 April 2019

152 Nepal Tanahu Hydropower Project 43281-013 https://www.adb.org/projects/43281-013/main Pending

Received: 4 April 2019

Acknowledged: 5 April 2019

151 Kazakhstan Scoping the Green Investments Finance Program 52312-001 https://www.adb.org/projects/52312-001/main Pending

Received: 4 April 2019

Acknowledged: 5 April 2019

150 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project 48289-002 https://www.adb.org/projects/48289-002/main Pending

Received: 4 April 2019

Acknowledged: 5 April 2019

149 PRC China, People's Republic of: Air Quality Improvement in the Greater Beijing–Tianjin–Hebei Region—Shandong Clean Heating and Cooling Project 51418-001 https://www.adb.org/projects/51418-001/main Pending

Received: 29 March 2019

Acknowledged: 1 April 2019

Forwarded: Pending

148 Samoa Alaoa Multi-Purpose Dam Project 52111-001 https://www.adb.org/projects/52111-001/main Pending

Received: 21 March 2019

Acknowledged: 21 March 2019

Forwarded: Pending

148 Afghanistan Power project (No ADB-assisted project yet identified) N/A N/A Pending

Received: 16 March 2019

Acknowledged: 19 March 2019

Forwarded: Pending

146 Nepal Integrated Urban Development Project 42161-013 https://www.adb.org/projects/42161-013/main Pending

Received: 18 March 2019

Acknowledged: 18 March 2019

Forwarded: Pending

145 Mongolia Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 45007-004 https://www.adb.org/projects/45007-004/main SPF

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: 29 March 2019

144 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project 48289-002 https://www.adb.org/projects/48289-002/main Pending

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: Pending

143 India Uttarakhand Power Sector Investment Program 37139-053 https://www.adb.org/projects/37139-053/main Pending

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: Pending

142 Sri Lanka Northern Province Sustainable Fisheries Development Project 49325-002 https://www.adb.org/projects/49325-002/main OPSF

Received: 24 February 2019

Acknowledged: 26 February 2019

Forwarded: 4 April 2019

141 Papua New Guinea Bridge Replacement for Improved Rural Access Sector Project 43200-024 https://www.adb.org/projects/43200-024/main Pending

Received: 20 February 2019

Acknowledged: 20 February 2019

Forwarded: 28 February 2019

140 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 12 February 2019 (2nd of 2 complaints)

Acknowledged: 14 February 2019

Forwarded: Pending

139 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 12 February 2019 (1st of 2 complaints)

Acknowledged: 14 February 2019

Forwarded: Pending

138 India Karnataka State Highways Improvement III Project 42513-014 https://www.adb.org/projects/42513-014/main SPF

Received: 6 February 2019

Acknowledged: 7 February 2019

Forwarded: 19 February 2019

137 Pakistan Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkhwa Water Resources Project) 47024-004 https://www.adb.org/projects/47024-004/main OPSF

Received: 5 February 2019

Acknowledged: 7 February 2019

Forwarded: 13 March 2019

136 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 1 February 2019

Acknowledged: 2 February 2019

Forwarded: Pending

135 Nepal Kathmandu Valley Water Supply Improvement Project - Additional Financing 34304-043 https://www.adb.org/projects/34304-043/main Procurement

Received: 28 January 2019

Acknowledged: 29 January 2019

Forwarded: 29 January 2019

134 Sri Lanka Second Integrated Road Investment Program-Tranche 1 50301-002 https://www.adb.org/projects/50301-002/main Pending

Received: 18 January 2019

Acknowledged: 18 January 2019

Forwarded: Pending

133 Sri Lanka Integrated Road Investment Program-Tranche 2 47273-004 https://www.adb.org/projects/47273-004/main Pending

Received: 16 January 2019

Acknowledged: 18 January 2019

Forwarded: Pending

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator