Complaint Receiving Officer's Complaints Registry | Asian Development Bank

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted projects - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
       
No. ADB-assisted Project Sent to Salient Dates
Location Name Number Project Data Sheet Overview
52/2017 Indonesia

Indonesia: Polytechnics Education Development Project

42099-013 https://www.adb.org/projects/42099-013/main Project officer 23 November 2017 – The complaint (regarding procurement) was received. 24 November 2017 – The complaint was forwarded to the project officer. 
51/2017 India Bihar Urban Development Investment Program - Tranche 1: Bhagalpur Water Supply Subproject 41603-023

http://www.adb.org/projects/41603-023/main

OAI 21 November 2017 – The complaint (regarding corruption in procurement) was received. 22 November 2017 – The complaint was forwarded to OAI. 
50/2017 Afghanistan Unidentified N/A N/A OAI 21 November 2017 – The complaint (regarding corruption) was received. 22 November 2017 – The complaint was forwarded to OAI. 
49/2017 Georgia

Georgia: Nenskra Hydropower Project

49223-001 https://www.adb.org/projects/49223-001/main Pending 18 November 2017 – The complaint was received. 22 November 2017 – Receipt of the complaint was acknowledged.
48/2017 Regional Regional: Supporting the Cities Development Initiative for Asia 47285-001 https://www.adb.org/projects/47285-001/main Project officer 16 November 2017 – The complaint (regarding procurement) was received. 17 November 2017 – The complaint was forwarded to the project officer.
47/2017 Kazakhstan Pending Pending Pending Pending 15 November 2017 – The complaint was received. 17 November 2017 – Receipt of the complaint was acknowledged.
46/2017 Azerbaijan

Azerbaijan: Water Supply and Sanitation Investment Program - Tranche 3

42408-043 https://www.adb.org/projects/42408-043/main Pending 8 November 2017 – The complaint was received. 9 November 2017 – Receipt of the complaint was acknowledged.
45/2017 Mongolia

Mongolia: Additional Financing of Food and Nutrition Social Welfare Project

42322-023 https://www.adb.org/projects/42322-023/main Project officer 7 November 2017 – The complaint (regarding payment of fees to consultant) was received. 8 November 2017 – The complaint was forwarded to the project officer.
44/2017 Maldives

Maldives: Preparing Outer Islands for Sustainable Energy Development Project

46122-003 https://www.adb.org/projects/46122-003/main#project-overview Project officer

5 November 2017 – The complaint (regarding payment issue between contractor and sub-contractor) was received.

7 November 2017 – The complaint was forwarded to the project officer.

43/2017 Cambodia

Second Decentralized Public Service and Financial Management Sector Development Program

49266-002

https://www.adb.org/projects/49266-002/main Project officer 18 October 2017 – The complaint (regarding procurement) was received. 20 October 2017 – The complaint was forwarded to the project officer.
42/2017 Afghanistan

Transport Network Development Investment Program - Tranche 2

44482-023 https://www.adb.org/projects/44482-023/main OAI 15 October 2017 – The complaint (regarding corruption in procurement) was received. 16 October 2017 – The complaint was forwarded to OAI.
41/2017 Bangladesh

Third Urban Governance and Infrastructure Improvement (Sector) Project - Additional Financing

39295-038 https://www.adb.org/projects/39295-038/main SPF 13 October 2017 – The complaint was received. 19 October 2017 – The finalized complaint was received. 20 October 2017 – The receipt of the finalized complaint was acknowledged. 25 October 2017 – The complaint was forwarded to the SPF.
40/2017 Armenia Armenia: Sustainable Urban Development Investment Program - Tranche 1 42417-023 https://www.adb.org/projects/42417-023/main Pending 11 October 2017 – The complaint was received by mail. 16 October 2017 – Receipt of the complaint was acknowledged (mail).
39/2017 Nepal

Kathmandu Valley Wastewater Management Project

43524-014 https://www.adb.org/projects/43524-014/main#project-overview Project officer 9 October 2017 – The complaint (regarding procurement) was received. 10 October 2017 – The complaint was forwarded to the project officer.
38/2017 India

Jammu and Kashmir Urban Sector Development Investment Program - Tranche 2

 41116-033 https://www.adb.org/projects/41116-033/main Project officer 7 October 2017 – The complaint (regarding procurement) was received. 10 October 2017 – The complaint was forwarded to the project officer.
37/2017 Bangladesh Pending Pending Pending Pending 6 October 2017 – The complaint was received through DER.
36/2017 China

China, People's Republic of: Hai River Estuary Area Pollution Control and Ecosystem Rehabilitation Project

43054-013 https://www.adb.org/projects/43054-013/main Project officer 18 September 2017 – The complaint (regarding procurement) was received. 19 September 2017 – The complaint was forwarded to the project officer.
35/2017 India

India: Second Rural Connectivity Investment Program

48226-002 https://www.adb.org/projects/48226-002/main#project-overview Project officer

1 September 2017 – The complaint (regarding procurement) was received. 6 September 2017 – The complaint was forwarded to the project officer.

34/2017 Georgia Georgia: Adjaristsqali Hydropower Project 47919-014 https://www.adb.org/projects/47919-014/main N/A

1 September 2017 – The complaint was received through PSOD. 7 September 2017 –  The CRO sought clarification from the NGO staff who delivered the complaint to the Georgia Resident Mission. 8 September 2017 – The NGO staff clarified that the complaint is for bank management, and the AM is merely being furnished a copy. 26 September 2017 – The complaint was acknowledged (sent to complainants' contact person).

33/2017 Georgia Georgia: Adjaristsqali Hydropower Project 47919-014 https://www.adb.org/projects/47919-014/main N/A 1 September 2017 – The complaint was received through PSOD. 7 September 2017 –  The CRO sought clarification from the NGO staff who delivered the complaint to the Georgia Resident Mission and represents the complainants. 8 September 2017 – The representative clarified that the complaint is for bank management, and the AM is merely being furnished a copy. 26 September 2017 – The receipt of the complaint was acknowledged (sent to the representative).
32/2017 Georgia Georgia: Adjaristsqali Hydropower Project 47919-014 https://www.adb.org/projects/47919-014/main N/A

1 September 2017 – The complaint was received through PSOD. 7 September 2017 –  The CRO sought clarification from the NGO staff who delivered the complaint to the Georgia Resident Mission. 8 September 2017 – The NGO staff clarified that the complaint is for bank management, and the AM is merely being furnished a copy. 29 September 2017 – The receipt of the complaint was acknowledged (sent to the complainant).

31/2017 Bangladesh

Bangladesh: Coastal Towns Environmental Infrastructure Project

44212-013 https://www.adb.org/projects/44212-013/main#project-overview OAI

31 August 2017 – The complaint (regarding corruption) addressed to AM and OAI was received.

30/2017 Sri Lanka Sri Lanka: Clean Energy and Network Efficiency Improvement Project 43576-013 https://www.adb.org/projects/43576-013/main SPF 25 August 2017 – The complaint was received. 29 September 2017 – The finalized complaint was received and its receipt was acknowledged. 5 October 2017 – The complaint was forwarded to the SPF.
29/2017 Georgia

Georgia: Batumi Bypass Road Project

50064-001 https://www.adb.org/projects/50064-001/main#project-overview SPF 21 August 2017 – The complaint was received. 22 August 2017 – The receipt of the finalized complaint was acknowledged. 24 August 2017 – The complaint was forwarded to the SPF.
28/2017 Pakistan

Pakistan: Power Distribution Enhancement Investment Program - Tranche 3

38456-034 https://www.adb.org/projects/38456-034/main CRP 31 July 2017 – The complaint was received. 4 August 2017 – The receipt of the complaint was acknowledged. 7 August 2017 – The finalized complaint was received. 15 August 2017 – The complaint was forwarded to the CRP.
27/2017 Pakistan

Pakistan: Power Transmission Enhancement Investment Program Tranche 4

37192-044 https://www.adb.org/projects/37192-044/main Project officer 31 July 2017 – The complaint (regarding procurement) was received, and forwarded to the CWRD project officer.
26/2017 Sri Lanka

Sri Lanka: Clean Energy and Network Efficiency Improvement Project

43576-013 https://www.adb.org/projects/43576-013/main SPF 31 July 2017 – The complaint was received. 1 August 2017 – The receipt of the complaint was acknowledged. 4 August 2017 – The finalized complaint was received and its receipt was acknowledged.  16 August 2017 – The complaint was forwarded to the SPF.
25/2017 Georgia

Georgia: Sustainable Urban Transport Investment Program - Tranche 3

42414-043 https://www.adb.org/projects/42414-043/main SPF 28 July 2017 – The complaint (in Georgian) was received. 7 August 2017 – The receipt of the complaint was acknowledged. 14 August 2017 – The complaint was forwarded to the SPF
24/2017 Nepal

Nepal: Decentralized Rural Infrastructure and Livelihood Project - Additional Financing

38426-023 https://www.adb.org/projects/38426-023/main SPF 26 July 2017 – The complaint was received. 3 August 2017 – The receipt of the complaint was acknowledged. 5 August 2017 – The finalized complaint was received. 8 August 2017 – The receipt of the finalized complaint was acknowledged. 22 August 2017 – The complaint was forwarded to the SPF
23/2017 India

India: Uttarakhand Emergency Assistance Project

47229-001 https://www.adb.org/projects/47229-001/main OAI 21 July 2017 – The complaint (regarding corruption in procurement) was received. 26 July 2017 – The complaint was forwarded to OAI.
22/2017 Armenia

Armenia: Sustainable Urban Development Investment Program - Tranche 1

42417-023 https://www.adb.org/projects/42417-023/main SPF 21 July 2017  – The complaint was received. 29 August 2017 – The finalized complaint was received. 1 September 2017 – The receipt of the finalized complaint was acknowledged. 5 September 2017 – The complaint was forwarded to the SPF.
21/2017 Bangladesh

Bangladesh: Railway Rolling Stock Project

Project No. 49094-001 https://www.adb.org/projects/49094-001/main Project officer and country director 21 July 2017 – The complaint (regarding procurement) was received. 24 July 2017 – The complaint was forwarded to the SARD project officer and country director (addressee).
20/2017 N/A N/A N/A N/A OCO 19 July 2017 – The complaint (regarding scholarship) was received. 20 July 2017 – The complaint was forwarded to OCO.
19/2017 Sri Lanka

Sri Lanka: Northern Province Sustainable Fisheries Development Project (PDA)

Project No. 49325-003 https://www.adb.org/projects/49325-003/main#project-overview Project officer

18 July 2017 – The complaint (regarding procurement) was received. 20 July 2017 – The complaint was forwarded to the SARD project officer. 

18/2017 India India: Rajasthan Renewable Energy Transmission Investment Program - Tranche 2 Project No. 45224-004 https://www.adb.org/projects/45224-004/main CRP

20 June 2017 – The complaint was received. 21 June 2017 – The complaint acknowledged. 23 June 2017 – The finalized complaint was received and its receipt was acknowledged. 27 June 2017 – The complaint was forwarded to the CRP.

17/2017 Pakistan Pakistan: Jamshoro Power Generation Project Project No. 47094-001 https://www.adb.org/projects/47094-001/main Pending; OAI

14 June 2017 – The handwritten complaint (illegible) was received. 18 June 2017 – The typed complaint was received. 19 June 2017 – The receipt of the complaint was acknowledged (email). A copy is forwarded to OAI. 17 August 2017 – The receipt of the complaint was acknowledged (mail).

16/2017 Georgia Georgia: MFF- Sustainable Urban Transport Investment Program Tranche 3 Project No. 42414-043 https://www.adb.org/projects/42414-043/main SPF

11 June 2017 – The complaint was received and acknowledged. 22 June 2017 – The finalized complaint (in Georgian) was received. 22 June 2017 – The receipt of the finalized complaint was acknowledged. 10 July 2017 - The complaint was forwarded to the SPF.

15/2017 Fiji Fiji: Urban Water Supply and Wastewater Management Investment Program Project No. 49001-002 https://www.adb.org/projects/49001-002/main OSFMD

16 May 2017 – The complaint (regarding procurement) was received (copy furnished).

14/2017 India India: Climate Adaptation in Vennar Subbasin in Cauvery Delta Project Project No. 44429-013 https://www.adb.org/projects/44429-013/main Pending

13 May 2017 – The complaint (regarding corruption in procurement) addressed to AM and OAI was received. Clarification was sought. 1 June 2017 – The revised complaint involving project harm was received. 2 June 2017 – The receipt of the revised complaint was acknowledged.

13/2017 Pakistan Pakistan: Power Transmission Enhancement Investment Program Tranche 3 Project No. 37192-43 https://www.adb.org/projects/37192-043/main Project officer

18 April 2017 – The complaint (regarding procurement) was received, and forwarded to the CWRD project officer.

12/2017 Bhutan Bhutan: Secondary Towns Urban Development Project (Formerly Improved Urban Environmental Infrastructure Project) Project No. 42229-016 https://www.adb.org/projects/42229-016/main Project officer

18 April 2017 – The complaint (regarding start of proposed ADB project) was received. 19 April 2017 – The complaint was forwarded to the SARD project officer.

11/2017 Nepal Nepal: Raising Incomes of Small and Medium Farmers Project Project No. 38423-022 https://www.adb.org/projects/38423-022/main Project officer

4 April 2017 – The complaint (regarding salary claim of an employee of a consulting firm of the borrower) was received. 5 April 2017 – The complaint was forwarded to the SARD project officer.

10/2017 Sri Lanka Sri Lanka: Greater Colombo Wastewater Management Project Project No. 36173-013 https://www.adb.org/projects/36173-013/main#project-overview SPF

29 March 2017 – The complaint was received and acknowledged. 5 April 2017 – The finalized complaint was received and its receipt was acknowledged. 19 April 2017 – The complaint was forwarded to the SPF.

9/2017 Bangladesh unidentified unidentified unidentified OAI

21 March 2017 – The complaint (regarding corruption) was received. 22 March 2017 – The complaint was acknowledged. 23 March 2017 The complaint was forwarded to the OAI.

8/2017 Georgia Georgia: Sustainable Urban Transport Investment Program-Tranche 3 Project No. 42414-043 https://www.adb.org/projects/42414-043/main SPF

13 March 2017 – The complaint (in Georgian) was received from the resident mission. 17 March 2017 – The complaint was acknowledged. 29 March 2017 – The finalized complaint was received. 3 April 2017 – The receipt of the finalized complaint was acknowledged. 10 April 2017 – The complaint was forwarded to the SPF.

7/2017 Sri Lanka Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 3) Project. No. 45148-008 https://www.adb.org/projects/45148-008/main SPF

11 March 2017 – The complaint was received. 13 March 2017 – The complaint was acknowledged. 16 March 2017 – The finalized complaint was received and its receipt was acknowledged. 24 March 2017 – The complaint was forwarded to the SPF.

6/2017 India India: Uttarakhand Urban Sector Development Investment Program – Tranche 2: Roorkee Waste Water Management System Subproject Project No. 382712033 https://www.adb.org/projects/38272-033/main Pending

27 February 2017 – The complaint was received. 28 February 2017 – The complaint was acknowledged.

Minimum required information have not yet been submitted.

5/2017 Tajikistan Tajikistan: Central Asia Regional Economic Cooperation Corridors 2, 5, and 6 (Dushanbe-Kurgonteppa) Road Project Project No. 49042-004 https://www.adb.org/projects/49042-004/main#project-pds Project officer

22 February 2017 – The complaint (regarding procurement) was received. 23 February 2017 – The complaint was forwarded to the CWRD project officer.

4/2017 Bangladesh Pending Pending Pending Pending

15 February 2017 – The complaint was received. 16 February 2017 – The complaint was acknowledged.

Minimum required information have not yet been submitted.

3/2017 Nepal Pending Pending Pending Pending

22 January 2017 - The complaint was received. 23 January 2017 - The complaint was acknowledged.

Minimum required information have not yet been submitted.

2/2017 Nepal N/A N/A N/A N/A

14 January 2017 - The complaint was received. 16 January 2017 - The complaint was acknowledged. 6 February 2017 - AM process ended. The project complained about is not ADB-assisted, per information from OD.

1/2017 Sri Lanka

Sri Lanka: Green Power Development and Energy Efficiency Investment Program

Sri Lanka: Green Power Development and Energy Efficiency Investment Program-Tranche 1

Project No. 47037-003

Project No. 47037-004

https://www.adb.org/projects/47037-003/main

https://www.adb.org/projects/47037-004/main#project-overview

SPF

12 January 2017 - The complaint was received. 13 January 2017 - The complaint was acknowledged. 17 January 2017 - The finalized complaint was received and its receipt was acknowledged. 31 January 2017 - The complaint was forwarded to the SPF.

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department   
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator