Complaint Receiving Officer's Complaints Registry | Asian Development Bank

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
No. ADB-assisted Project Forwarded to Salient Dates
Location Name Number Project Data Sheet Overview
149 PRC China, People's Republic of: Air Quality Improvement in the Greater Beijing–Tianjin–Hebei Region—Shandong Clean Heating and Cooling Project 51418-001 https://www.adb.org/projects/51418-001/main Pending

Received: 29 March 2019

Acknowledged: 1 April 2019

Forwarded: Pending

148 Samoa Alaoa Multi-Purpose Dam Project 52111-001 https://www.adb.org/projects/52111-001/main Pending

Received: 21 March 2019

Acknowledged: 21 March 2019

Forwarded: Pending

148 Afghanistan Power project (No ADB-assisted project yet identified) N/A N/A Pending

Received: 16 March 2019

Acknowledged: 19 March 2019

Forwarded: Pending

146 Nepal Integrated Urban Development Project 42161-013 https://www.adb.org/projects/42161-013/main Pending

Received: 18 March 2019

Acknowledged: 18 March 2019

Forwarded: Pending

145 Mongolia Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 45007-004 https://www.adb.org/projects/45007-004/main SPF

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: 29 March 2019

144 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project 48289-002 https://www.adb.org/projects/48289-002/main Pending

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: Pending

143 India Uttarakhand Power Sector Investment Program 37139-053 https://www.adb.org/projects/37139-053/main Pending

Received: 28 February 2019

Acknowledged: 1 March 2019

Forwarded: Pending

142 Sri Lanka Northern Province Sustainable Fisheries Development Project 49325-002 https://www.adb.org/projects/49325-002/main Pending

Received: 24 February 2019

Acknowledged: 26 February 2019

Forwarded: Pending

141 Papua New Guinea Bridge Replacement for Improved Rural Access Sector Project 43200-024 https://www.adb.org/projects/43200-024/main Pending

Received: 20 February 2019

Acknowledged: 20 February 2019

Forwarded: 28 February 2019

140 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 12 February 2019 (2nd of 2 complaints)

Acknowledged: 14 February 2019

Forwarded: Pending

139 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 12 February 2019 (1st of 2 complaints)

Acknowledged: 14 February 2019

Forwarded: Pending

138 India Karnataka State Highways Improvement III Project 42513-014 https://www.adb.org/projects/42513-014/main SPF

Received: 6 February 2019

Acknowledged: 7 February 2019

Forwarded: 19 February 2019

137 Pakistan Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkhwa Water Resources Project) 47024-004 https://www.adb.org/projects/47024-004/main OPSF

Received: 5 February 2019

Acknowledged: 7 February 2019

Forwarded: 13 March 2019

136 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 47341-003 https://www.adb.org/projects/47341-003/main Pending

Received: 1 February 2019

Acknowledged: 2 February 2019

Forwarded: Pending

135 Nepal Kathmandu Valley Water Supply Improvement Project - Additional Financing 34304-043 https://www.adb.org/projects/34304-043/main Procurement

Received: 28 January 2019

Acknowledged: 29 January 2019

Forwarded: 29 January 2019

134 Sri Lanka Second Integrated Road Investment Program-Tranche 1 50301-002 https://www.adb.org/projects/50301-002/main Pending

Received: 18 January 2019

Acknowledged: 18 January 2019

Forwarded: Pending

133 Sri Lanka Integrated Road Investment Program-Tranche 2 47273-004 https://www.adb.org/projects/47273-004/main Pending

Received: 16 January 2019

Acknowledged: 18 January 2019

Forwarded: Pending

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator