Complaints Registry by Project

This registry records complaints received and registered by the Office of the Special Project Facilitator (OSPF). Below is a list of complaints with links to related documents.

Sovereign Projects

2020

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
03/2020	India: Tamil Nadu Urban Flagship Investment Program - Tranche 1	Safety issues on the use of explosives for excavation works Health impact of dust and noise pollution	Complaint received, 17 July 2020 Complaint acknowledged and registered, 21 July 2020
02/2020	Nepal: Tanahu Hydropower Project	Dissatisfaction on (i) compensation determined for loss of properties, livelihood, and village infrastructures; and (ii) adequate consultation, information, and participation Incomplete impact assessment on grazing and farm lands Indigenous Peoples representation in the Local Consultative Forum	Complaint received, 12 February 2020 Complaint acknowledged and registered, 18 February 2020 Eligibility (Eligible), 20 February 2020
01/2020	Nepal: Regional Urban Development Project	Dissatisfaction on compensation payments for structural damage caused to the property, loss of income and loss of business	Complaint received, 3 January 2020 Complaint acknowledged and registered, 3 January 2020 Eligibility (Eligible), 14 January 2020

2019

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
12/2019	Sri Lanka: Greater Colombo Wastewater Management Project	Inaccurate compensation payment Health insurance claims	Complaint received, 22 November 2019 Complaint acknowledged and registered, 22 November 2019 Eligibility (Eligible), 15 January 2020
11/2019	India: South Asia Subregional Economic Cooperation Road Connectivity Investment Program - Tranche 1	Social and environmental impacts Lack of consultation Inadequate information dissemination	Complaint received, 4 November 2019 Complaint acknowledged and registered, 4 November 2019 Eligibility (not eligible, complainants have yet to address issues with concerned operations department), 2 December 2019
10/2019	Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3	Land acquisition	Complaint received, 29 August 2019 Complaint acknowledged and registered, 25 September 2019 Eligibility (not eligible, complainants not foreseen as project affected people), 25 September 2019
9/2019	China, People's Republic of: Air Quality Improvement in the Greater Beijing–Tianjin–Hebei Region—Shandong Clean Heating and Cooling Project	Inadequate consultation with the residents on the location of the cooling tower	Complaint received, 9 August 2019 Complaint acknowledged and registered, 23 August 2019 Eligibility (not eligible, project component is cancelled), 23 August 2019
8/2019	Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project	Delay in compensation payments	Complaint received, 8 July 2019 Complaint acknowledged and registered, 9 July 2019 Withdrawn prior to eligibility determination, 15 July 2019. Complainants are satisfied with the resolution of the project authorities and concerned ADB operations department on the issues.
7/2019	Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3	Lack of adequate consultation regarding project site selection leading to displacement of 120 poor farmer families.	Complaint received, 19 June 2019 Complaint acknowledged and registered, 20 June 2019 Eligibility (eligible), 20 June 2019
6/2019	Sri Lanka: Northern Province Sustainable Fisheries Development Project	Safety and security of school children by the proposed extension of Point Pedro Fisheries Harbor in front of the school	Complaint received, 4 April 2019 Complaint acknowledged and registered, 10 April 2019 Eligibility (not eligible, concerned ADB operations department is working with the project authorities to resolve the complaint), 25 April 2019
5/2019	Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 (2nd Complaint)	Land and property valuation Livelihood restoration	Complaint received, 29 March 2019 Complaint acknowledged and registered, 29 March 2019 Eligibility (eligible), 29 March 2019
4/2019	Pakistan: Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkawa Water Resources Project)	Reduced farm productivity and loss of income	Complaint received, 13 March 2019 Complaint acknowledged and registered, 13 March 2019 Eligibility (eligible), 23 April 2019
3/2019	Papua New Guinea: Bridge Replacement for Improved Rural Access Sector Project	Lack of provision of temporary bridges by the contractor causing access disturbances	Complaint received, 28 February 2019 Complaint acknowledged and registered, 28 February 2019 Eligibility (not eligible, concerned ADB operations department is working with the project implementation unit to resolve the complaint), 13 March 2019
2/2019	Nepal: Regional Urban Development Project	Inaccurate compensation for land and property	Complaint received, 21 February 2019 Complaint acknowledged and registered, 21 February 2019 Eligibility (not eligible, concerned ADB operations department is working with the project grievance redress mechanism to resolve the complaint), 13 March 2019
1/2019	India: Karnataka State Highways Improvement III Project	Low compensation Misclassification of land	Complaint received, 19 February 2019 Complaint acknowledged and registered, 19 February 2019 Eligibility (not eligible, complainants are working with the project authorities to resolve their issues), 8 March 2019

2018

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
11/2018	Georgia: Batumi Bypass Road Project	Property valuation Business loss and compensation	Complaint received, 2 October 2018 Complaint acknowledged and registered, 3 October 2018 Eligibility (eligible), 9 October 2018 Final Report, 3 September 2019 English Georgian
10/2018	Sri Lanka: Greater Colombo Wastewater Management Project	Insurance claims	Complaint received, 11 September 2018 Complaint acknowledged and registered, 18 September 2018 Eligibility (not eligible), 9 October 2018
9/2018	Nepal: Tanahu Hydropower Project	Loss of properties, livelihood, and village infrastructure Inadequate consultation and participation Unfair compensation	Complaint received, 23 August 2018 Complaint acknowledged and registered, 23 August 2018 Eligibility (not eligible), 9 October 2018
8/2018	Pakistan: Flood Emergency Reconstruction and Resilience Project	Substandard reconstruction of road	Complaint received, 11 June 2018 Complaint acknowledged and registered, 14 June 2018 Eligibility (not eligible), 4 July 2018
7/2018	Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project	Business loss/profit Compensation	Complaint received, 10 May 2018 Complaint acknowledged and registered, 15 May 2018 Eligibility (not eligible), 4 June 2018
6/2018	Pakistan: National Highway Network Development in Balochistan Project	Land ownership Compensation	Complaint received, 6 April 2018 Complaint acknowledged and registered, 11 April 2018 Eligibility (eligible), 7 May 2018
5/2018	Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1	Information and consultation Land and property valuation	Complaint received, 28 March 2018 Complaint acknowledged and registered, 2 April 2018 Eligibility (eligible), 12 April 2018 Review and Assessment Report, 31 August 2018 English Mongolian Problem-Solving Report, 7 January 2019 English Mongolian Monitoring Report, 8 July 2019 English Mongolian
3/2018	Bangladesh: SASEC Second Bangladesh-India Electrical Grid Interconnection Project	High voltage transmission line crossing property Health issues	Complaint received, 22 February 2018 Complaint acknowledged and registered, 22 February 2018 Eligibility (not eligible), 21 March 2018
2/2018	Armenia: Sustainable Urban Development Investment Program - Tranche 1	Impact of road construction to property and people’s safety Compensation	Complaint received, 12 February 2018 Complaint acknowledged and registered, 15 February 2018 Eligibility (not eligible), 12 March 2018

2017

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
12/2017	Bangladesh: Third Urban Governance and Infrastructure Improvement (Sector) Project – Additional Financing	Road construction Tree Cutting	Complaint received, 25 October 2017 Complaint acknowledged and registered, 27 October 2017 Eligibility (not eligible), 23 November 2017
11/2017	Sri Lanka: Clean Energy and Network Efficiency Improvement Project	Alignment of transmission line going through houses and land Health issues	Complaint received, 5 October 2017 Complaint acknowledged and registered, 6 October 2017 Eligibility (not eligible), 9 October 2017
10/2017	Armenia: Sustainable Urban Development Investment Program – Tranche 1	Impact of road construction to property and people’s safety Compensation	Complaint received, 5 September 2017 Complaint acknowledged and registered, 6 September 2017 Eligibility (eligible), 29 September 2017 Final Report, 15 December 2017 English Armenian
9/2017	Georgia: Batumi Bypass Road Project	Property and land valuation Compensation	Complaint received, 24 August 2017 Complaint acknowledged and registered, 28 August 2017 Eligibility (not eligible), 21 September 2017
8/2017	Nepal: Decentralized Rural Infrastructure and Livelihood Project – Additional Financing	Land donation Compensation	Complaint received, 22 August 2017 Complaint acknowledged and registered, 23 August 2017 Eligibility (not eligible), 19 September 2017
7/2017	Sri Lanka: Clean Energy and Network Efficiency Improvement Project	Alignment of transmission line differs from the approved path No environmental Study for the new alignment	Complaint received, 16 August 2017 Complaint acknowledged and registered, 17 August 2017 Eligibility determined (eligible), 13 September 2017
6/2017	Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3	Loss of business Compensation	Complaint received, 14 August 2017 Complaint acknowledged and registered, 15 August 2017 Eligibility determined (not eligible), 8 September 2017
5/2017	Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3	Material harm due to road construction Health issues	Complaint received, 10 July 2017 Complaint acknowledged and registered, 10 July 2017 Eligibility (not eligible), 7 August 2017
4/2017	Sri Lanka: Greater Colombo Wastewater Management Project	Vibration and noise Damage to property Health issue	Complaint received, 19 April 2017 Complaint acknowledged and registered, 19 April 2017 Eligibility (not eligible), 18 May 2017
3/2017	Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3 (Section 2, Part B of the Tbilisi–Rustavi Urban Road Link)	Evaluation of property Land acquisition and Compensation	Complaint received, 10 April 2017 Complaint acknowledged and registered, 11 April 2017 Eligibility (not eligible), 8 May 2017
2/2017	Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program – Tranche 3	Compensation Resettlement Consultation	Complaint received, 24 March 2017 Complaint acknowledged and registered, 24 March 2017 Eligibility (not eligible), 25 April 2017
1/2017	Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program – Tranche 1	Environmental and sociological impacts Impact on people, livelihood and business	Complaint received, 31 Jan 2017 Complaint acknowledged and registered, 1 Feb 2017 Eligibility (not eligible), 23 February 2017

2016

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
6/2016	India: Uttarakhand State-Road Investment Program – Tranche 3	Dust Pollution, health impacts, and road accidents due to construction delays Lack of project monitoring	Complaint received, 25 Nov 2016 Complaint acknowledged and registered, 28 Nov 2016 Eligibility (not eligible), 27 December 2016
5/2016	Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 2 (3rd section of Tbilisi–Rustavi Road)	Reimbursement of business investments Compensation for loss of business	Complaint received, 17 Nov 2016 Complaint acknowledged and registered, 17 Nov 2016 Eligibility (not eligible), 10 January 2017
4/2016	Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 2 (Section 3)	Access to main road resulting to loss of business Compensation	Complaint received, 9 Nov 2016 Complaint acknowledged and registered, 9 Nov 2016 Eligibility (not eligible), 6 December 2016
3/2016	Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3	Loss of business, compensation, and consultation	Complaint received, 27 May 2016 English Georgian Complaint acknowledged and registered, 30 May 2016 Eligibility (not eligible), 1 Aug 2016
2/2016	Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3	Compensation and resettlement	Complaint received, 28 Apr 2016 English Georgian Complaint acknowledged, 28 Apr 2016 Complaint registered, 28 Apr 2016 Eligibility determined (eligible), 20 May 2016 Summary of the Review and Assessment Report, 28 Sep 2016 English Georgian
1/2016	Pakistan: MFF Power Distribution Enhancement Investment Program – Tranche 2	Horizontal clearance for 132 Kv electric wire crossing properties and other structures	Complaint received, 18 Mar 2016 Complaint acknowledged, 21 Mar 2016 Complaint registered, 21 Mar 2016 Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 11 Apr 2016

2015

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
1/2015	Nepal: Melamchi Water Supply Project	Repair of road used for pipe extension	Complaint received, 15 Jul 2015 Complaint acknowledged, 15 Jul 2015 Complaint registered, 16 Jul 2015 Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 22 Jul 2015

2014

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
3/2014	Nepal: Decentralized Rural Infrastructure and Livelihood Project	Lack of information and consultation Land acquisition Compensation	Complaint received, 2 Dec 2014 Complaint acknowledged and registered, 3 Dec 2014 Eligibility determined (eligible), 15 Dec 2014 Final Report, 3 Feb 2015
2/2014	Samoa: TAs 8481 and 7387 (SAM): Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project	Lack of Consultation Use of customary land Inadequate environment and social due diligence Disclosure of documents	Complaint received, 9 Sep 2014 Complaint acknowledged and registered, 9 Sep 2014 Eligibility determined (eligible), 29 Sep 2014 Summary of the Review and Assessment Report, 24 Mar 2015 Summary of the Problem Solving Completion Report, 5 May 2016 Monitoring Report, 9 Feb 2017 Final Report, 31 August 2018
1/2014	Nepal: Secondary Towns Integrated Urban Environmental Improvement Project	Lack of consultation Non-provision of drinking water and irrigation facilities	Complaint received, 18 Feb 2014 Complaint acknowledged and registered, 19 Feb 2014 Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 10 Mar 2014

2013

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
6/2013	Pakistan: Emergency Reconstruction Project	Quality of reconstruction works	Complaint received, 9 Dec 2013 Complaint acknowledged and registered, 9 Dec 2013 Eligibility determined (not eligible, 30 Dec 2013)
4/2013	Kyrgyz Republic: Loan 2755 (SF): CAREC Corridor 1 (Bishkek-Torugart Road) Project 3	Environment Information Sharing	Complaint received, 11 Jul 2013 English Russian Complaint acknowledged and registered, 12 Jul 2013 Eligibility determined (not eligible, Operations Department’s efforts are underway to implement OSPF's recommendations), 30 Jul 2013
2/2013	Cambodia: Rehabilitation of the Railway in Cambodia Project	Resettlement Compensation Consultation	Complaint received, 26 Mar 2013 English Khmer Complaint acknowledged and registered, 27 Mar 2013 Eligibility determined (not eligible, 10 Apr 2013)
1/2013	Cambodia: Rehabilitation of the Railway in Cambodia Project	Resettlement Compensation	Complaint received, 25 Feb 2013 English Khmer Eligibility determined (not eligible, 25 Feb 2013) Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint New complainants have yet to address the problem with the concerned operations department.

2012

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
2/2012	India: Kerala Sustainable Urban Development Project	Lack of Information Environmental Impact Village Infrastructure Affected Lack of Consultation	Complaint received, 4 Sep 2012 Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 Sep 2012
1/2012	Cambodia: Rehabilitation of the Railway in Cambodia Project	Resettlement	Complaint received, 13 Apr 2012 English Khmer Complaint acknowledged and registered, 19 Apr 2012 Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Apr 2012

2011

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
7/2011	Kazakhstan: CAREC Transport Corridor I Investment Program	Environment	Complaint received, 20 Dec 2011 Complaint acknowledged and registered, 21 Dec 2011 Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Jan 2012
6/2011	Cambodia: Rehabilitation of the Railway in Cambodia Project	Resettlement Information Consultation	Complaint received, 21 Nov 2011 Complaint acknowledged and registered, 23 Nov 2011 Eligibility determined (eligible), 11 Jan 2012 Review and Assessment Report (not public), 17 Feb 2012 Workshop Report on AP Representation (not public), 24 Jul 2012 Multistakeholder Workshop Report (not public), 22 Aug 2012 Capacity Building Workshops on Problem Solving (not public), Sep-Oct 2012 Final Report, 9 Apr 2014 English Khmer
5/2011	India: Kerala Sustainable Urban Development Project	Environmental Issues Health Issues	Complaint received, 17 Oct 2011 Complaint acknowledged and registered, 18 Oct 2011 Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 Oct 2011
4/2011	Pakistan: Proposed MFF National Trade Corridor Highway Investment Program – Hasanabdal–Havelian Section (Project 2)	Road alignment Land acquisition	Complaint received, 6 Oct 2011 Complaint acknowledged and registered, 11 Oct 2011 Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 Oct 2011
2/2011	India: North Eastern Region Capital Cities Development Investment Program	Rights to Land	Complaint received, 4 Jan 2011 Complaint acknowledged and registered, 10 Jan 2011 Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 Jan 2011
1/2011	Indonesia: Integrated Citarum Water Resources Management Investment Program	Resettlement Compensation	Complaint received, 4 Jan 2011 English Bahasa Indonesia Complaint acknowledged and registered, 10 Jan 2011 Eligibility Determined (eligible), 2 Feb 2011 Review and Assessment Report, 23 Mar 2011 English Bahasa Indonesia Comments on the RAR Complainants, 11 Apr 2011 Bahasa Indonesia English ARuM, 11 Apr 2011 Bahasa Indonesia English Operations Department, 26 Apr 2011 Government, 29 Apr 2011 Final Report, 22 Feb 2012 Bahasa Indonesia English

2010

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
7/2010	Georgia: Sustainable Urban Transport Investment Program	Information Compensation	Complaint received, 27 Oct 2010 English Georgian Complaint acknowledged and registered, 5 Nov 2010 Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 Nov 2010
6/2010	Kyrgyz Republic: Southern Agriculture Area Development Project	Information Consultation / Participation	Complaint received, 28 Sep 2010 Complaint acknowledged and registered, 5 Oct 2010 Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 Oct 2010
5/2010	Kyrgyz Republic: Technical Assistance: Regional Economic Integration in Central Asia – Stocktaking and Experience Sharing	Termination of Contract	Complaint received, 27 Sep 2010 Complaint acknowledged and registered, 29 Sep 2010 Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 Sep 2010
4/2010	Kyrgyz Republic: CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1	Compensation	Complaint received, 7 Sep 2010 Complaint acknowledged and registered, 22 Sep 2010 Eligibility determined (eligible), 12 Nov 2010 Review and Assessment Report (RAR), 14 Dec 2010 English Kyrgyz Russian Agreed Course of Action, 20 Apr 2011 English Kyrgyz Russian Final Report, 2 Nov 2011 English Kyrgyz Russian
3/2010	Philippines: Power Sector Development Program	Electricity rates Power sector reforms	Complaint received, 14 Sep 2010 Complaint acknowledged and registered, 21 Sep 2010 Eligibility determined (not eligible; Program Completion Report for this Program was issued on 19 August 2010), 24 Sep 2010
2/2010	Tajikistan: Education Sector Reform Project	Information Consultation School Reconstruction	Complaint received, 5 Aug 2010 Complaint acknowledged and registered, 6 Aug 2010 Eligibility determined (eligible), 1 Sep 2010 Review and Assessment Report (not public), 27 Oct 2010 Final Report, 26 Oct 2011 English Russian
1/2010	Kazakhstan: CAREC Transport Corridor I Investment Program	Bus Stop Underpass for agricultural machinery	Complaint received, 4 Jun 2010 Kazakh English Complaint acknowledged and registered, 14 Jun 2010 Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 Jul 2010

2009

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
13/2009	Indonesia: Integrated Citarum Water Resources Management Investment Program	Information Compensation	Complaint received, 8 Dec 2009 Complaint acknowledged and registered, 11 Dec 2009 Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 Jan 2010
12/2009	Kazakhstan: CAREC Transport Corridor I Investment Program	Information Participation Cattle passes Underpass for agricultural machinery	Complaint received, 5 Nov 2009 Complaint acknowledged and registered, 10 Nov 2009 Eligibility determined (eligible), 3 Dec 2009 Review and Assessment Report (RAR), 8 Feb 2010 English Kazakh Russian Agreed Course of Action, 2 Mar 2010 English Kazahk Russian Monitoring Report, Mar 2011 English Kazakh Russian Comments on Monitoring Report Government, 30 Mar 2011 English Russian Final Report, Sep 2012 English Russian
11/2009	Sri Lanka: National Highways Sector Project	Land Acquisition Compensation	Complaint received, 16 Sep 2009 Complaint acknowledged, 2 Oct 2009 Complaint registered, 5 Oct 2009 Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Nov 2009
10/2009	Azerbaijan: Multitranche Financing Facility Road Network Development Program	Information Resettlement	Complaint received, 3 Sep 2009 Complaint acknowledged and registered, 4 Sep 2009 Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Oct 2009
9/2009	Azerbaijan: East-West Highway Improvement Project	Consultation Information Resettlement	Complaint received, 2 Sep 2009 Complaint acknowledged and registered, 3 Sep 2009 Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 Oct 2009
8/2009	Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)	Loan Suspension	Complaint received, 13 Aug 2009 Complaint acknowledged and registered, 13 Aug 2009 Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 Aug 2009
7/2009	Pakistan: National Trade Corridor Highway Investment Program	Compensation Land Acquisition	Complaint received, 01 Jul 2009 Complaint acknowledged and registered, 01 Jul 2009 Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 Jul 2009
6/2009	Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)	Land Acquisition Compensation	Complaint received, 28 May 2009 Complaint acknowledged, 1 Jun 2009 Complaint registered, 4 Jun 2009 Eligibility determined (eligible), 18 Jun 2009 Review and Assessment Report, 24 Jul 2009 English Urdu Final Report, 2 Nov 2010 English Urdu
5/2009	Pakistan: National Trade Corridor Highway Investment Program	Compensation	Complaint received, 24 Apr 2009 Complaint acknowledged and registered, 30 Apr 2009 Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
4/2009	Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity	Compensation	Complaint received, 9 Apr 2009 Complaint acknowledged, 13 Apr 2009 Complaint registered, 30 Apr 2009 Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 Apr 2009
3/2009	Pakistan: Southern Punjab Basic Urban Services Project	Resettlement Environment	Complaint received, 27 Feb 2009 English Urdu Complaint acknowledged, 18 Mar 2009 Complaint registered, 30 Apr 2009 Eligibility determined (eligible), 25 May 2009 Review and Assessment Report (RAR), 2 Jul 2009 English Urdu Final Report (not public), 23 May 2012
2/2009	India: Himachal Pradesh Clean Energy Development Investment Program	Environmental Impact Assessment	Complaint received, 30 Jan 2009 Complaint acknowledged, 2 Feb 2009 Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 Feb 2009
1/2009	People's Republic of China: Fuzhou Environmental Improvement Project	Resettlement	Complaint received, 15 Jan 2009 English Chinese Complaint acknowledged and registered, 19 Jan 2009 Eligibility determined (eligible), 12 Feb 2009 Review and Assessment report (RAR), 23 Mar 2009 English Chinese Comments on RAR Complainants, 27 Mar 2009 ADB-EARD, 28 Mar 2009 Government, 27 Mar 2009 English Chinese Final Report (not public), 5 Feb 2010

2007

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
2/2007	Cambodia: Phnom Penh to Ho Chi Minh City Highway Project	Compensation Land Titling Livelihood	Complaint received, 30 Jul 2007 Complaint acknowledged, 03 Aug 2007 Complaint registered, 6 Aug 2007 Eligibility determined (eligible), 19 Sep 2007 Review and Assessment Report (RAR), 24 Oct 2007 English Khmer Final Report, 25 Jun 2010 English Khmer
1/2007	Nepal: Urban and Environmental Improvement Project	Information Consultation	Complaint received, 11 Jan 2007 Complaint acknowledged, 30 Jan 2007 Complaint registered, 08 Feb 2007 Eligibility determined (not eligible – read the Executive Summary of the Eligibility Inquiry), 16 Mar 2007.

2006

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
6/2006	Viet Nam: GMS Mekong Tourism Development Project	Compensation Information	Complaints received on: 13 Dec 2006, 1 letter 19 Dec 2006, 3 letters 04 Jan 2007, 1 letter Complaint letters acknowledged: 18 Dec 2006; and 10 and 12 Jan 2007. Complaint registered, 9 Jan 2007 Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 Feb 2007
5/2006	India: Assam Power Sector Development Project	Procurement	Complaint received, 31 Oct 2006 Acknowledged, registered and referred to relevant units in ADB, 2 Nov 2006 Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 Nov 2006
4/2006	Pakistan: National Highway Development Sector Investment Program	Land acquisition and compensation Resettlement Information	Complaint received, 9 Sep 2006 Complaint acknowledged, 12 Sep 2006 Translation, establishing contact and fielding a pre-eligibility inquiry, Oct-Dec 2006 Read the Pre-Eligibility Screening Report, 31 Dec 2006 Complaint registered, 10 Jan 2007 Eligibility determined (eligible), 29 Jan 2007 Review and Assessment report (RAR), 12 Mar 2007 English Urdu Agreed Course of Action, 17 May 2007 Monitoring Report, Jun 2008 English Urdu Monitoring Report, Jun 2009 English Urdu SPF's Final Report, 19 Mar 2010 English Urdu
3/2006	Nepal: Rural Electrification, Distribution and Transmission Project-Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line	Consultation Compensation	Complaint received, 25 Apr 2006 Acknowledged and registered, 28 Apr 2006 Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 4 Sep 2006.
2/2006	Bangladesh: Khulna-Jessore Drainage Rehabilitation Project	Agricultural production Community Participation	Complaint received, 4 Jan 2006 Acknowledged and registered, 4 Jan 2006 Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 4 Jan 2006
1/2006	Pakistan: Chasma Right Bank Irrigation Project-Stage III	Distributary link Flooding	Complaint received, 14 Dec 2005 Complaint acknowledged and registered, 15 Dec 2005 SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, Jan-Aug 2006. Read the Pre-Eligibility Screening Report, 31 Aug 2006. Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 5 Dec 2006

2005

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
1/2005	Indonesia: Community Empowerment for Rural Development Project	Village Infrastructure Community Participation Information Sharing	Complaint received, 21 Feb 2005 Complaint acknowledged, 21 Feb 2005 Complaint registered, 9 Mar 2005 Eligibility determined (eligible), 23 Mar 2005 Review and Assessment Report (RAR), 5 May 2005 English Bahasa Indonesia Comments on RAR Complainants, 7 Jun 2005 ADB-IRM, 13 Jun 2005 Five village agreements signed, 26-28 Sep 2005 SPF's Final Report, 13 Dec 2005 English Bahasa Indonesia Feedback and lessons learned sessions, 2 Feb 2006 Monitoring of village agreements, Jan-May 2006 Conclusion of monitoring activities, 31 May 2006

2004

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
3/2004	Philippines: Sixth Road Project	Consultation Information Business Income	Complaint received, 27 Sep 2004 Complaint acknowledged and registered, 28 Sep 2004 Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 Oct 2004
2/2004	Sri Lanka: Southern Transport Development Project (STDP)	Environmental Impact Assessment (EIA) Social Impact Assessment (SIA) Compensation and Resettlement	Complaint received, 9 Jun 2004 Complaint acknowledged and registered, 16 Jun 2004 Eligibility determined (eligible), 5 Jul 2004 Review and Assessment Report (not public), 17 Sep 2004 Agreed Course of Action, 11 Nov 2004 OSPF concluded consultation process, 1 Feb 2005 Report of the Conflict Management Consultant, 14 Feb 2005 Complainants' comments on the Report of the Conflict Management Consultant, 22 Feb 2005 (posted at the complainants' request) SPF's Final Report, 30 Mar 2005
1/2004	Nepal: Melamchi Water Supply Project (MWSP)	Access to information Environmental Impact Assessment (EIA) Land acquisition, compensation and resettlement Indigenous peoples Social Uplift Program Agriculture Forestry	Complaint received, 3 May 2004 Complaint acknowledged and registered, 3 May 2004 Eligibility determined (eligible), 11 May 2004 Review and Assessment Report, 25 Jun 2004 Final Report, 22 Dec 2004

Nonsovereign Projects

2018

No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
4/2018	Georgia: Adjaristsqali Hydropower Project	Impacts of the project on the natural and social environment of the village Village safety	Complaint received, 8 March 2018 Complaint acknowledged and registered, 8 March 2018 Eligibility (eligible), 12 March 2018
1/2018	Kazakhstan: Akmola Electricity Distribution Network Modernization and Expansion Project	High cost of new equipment and connection fee to the grid network	Complaint received, 15 January 2018 Complaint acknowledged and registered, 15 January 2018 Eligibility (not eligible), 9 February 2018

2013

Summary of SPF Complaints
No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
5/2013	Armenia: Zvartnots Airport Expansion Project (Phase 2)	Resettlement Consultation Information	Complaint received, 1 August 2013 Complaint registered, 6 August 2013 Eligibility determined (not eligible, Operations Department is addressing concerns), 7 August 2013
3/2013	Armenia: Zvartnots Airport Expansion Project (Phase 2)	Resettlement Consultation Information	Complaint received, 4 July 2013 English Armenian Complaint acknowledged and registered, 5 July 2013 Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 July 2013

2011

Summary of SPF Complaints
No.	Complaint / Name of Project	Issues of Complaint	Salient Dates
3/2011	Philippines: Visayas Base-Load Power Project	Consultation Information Environmental impact	Complaint received, 28 February 2011 Complaint acknowledged and registered, 1 March 2011 Eligibility Determined (eligible), 17 March 2011 Review and Assessment Report (not public), 28 April 2011 Final Report (not public), 16 June 2011