Complaints Registry by Year

This registry records complaints received and registered by the Office of the Special Project Facilitator (OSPF). Below is a list of complaints with links to related documents.

2016

No. Complaint / Name of Project Issues of Complaint Salient Dates
3/2016

Georgia: MFF Sustainable Urban Transport Investment - Program Tranche 3

  • Loss of business, compensation, and consultation

  • Complaint received, 27 May 2016
  • Complaint acknowledged and registered, 30 May 2016
  • Eligibility (not eligible), 1 Aug 2016
2/2016 Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3
  • Compensation and resettlement
  • Complaint received, 28 Apr 2016
  • Complaint acknowledged, 28 Apr 2016
  • Complaint registered, 28 Apr 2016
  • Eligibility determined (eligible), 20 May 2016
1/2016 Pakistan: MFF Power Distribution Enhancement Investment Program – Tranche 2
  • Horizontal clearance for 132 Kv electric wire crossing properties and other structures
  • Complaint received, 18 Mar 2016
  • Complaint acknowledged, 21 Mar 2016
  • Complaint registered, 21 Mar 2016
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 11 Apr 2016

2015

No. Complaint / Name of Project Issues of Complaint Salient Dates
1/2015 Nepal: Melamchi Water Supply Project
  • Repair of road used for pipe extension
  • Complaint received, 15 Jul 2015
  • Complaint acknowledged, 15 Jul 2015
  • Complaint registered, 16 Jul 2015
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 22 Jul 2015

2014

No. Complaint / Name of Project Issues of Complaint Salient Dates
3/2014 Nepal: Decentralized Rural Infrastructure and Livelihood Project
  • Lack of information and consultation
  • Land acquisition
  • Compensation
  • Complaint received, 2 Dec 2014
  • Complaint acknowledged and registered, 3 Dec 2014
  • Eligibility determined (eligible), 15 Dec 2014
  • Final Report, 3 Feb 2015
2/2014 Samoa: TAs 8481 and 7387 (SAM): Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project
  • Lack of Consultation
  • Use of customary land
  • Inadequate environment and social due diligence
  • Disclosure of documents
1/2014 Nepal: Secondary Towns Integrated Urban Environmental Improvement Project
  • Lack of consultation
  • Non-provision of drinking water and irrigation facilities
  • Complaint received, 18 Feb 2014
  • Complaint acknowledged and registered, 19 Feb 2014
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 10 Mar 2014

2013

No. Complaint / Name of Project Issues of Complaint Salient Dates
6/2013 Pakistan: Emergency Reconstruction Project
  • Quality of reconstruction works
  • Complaint received, 9 Dec 2013
  • Complaint acknowledged and registered, 9 Dec 2013
  • Eligibility determined (not eligible, 30 Dec 2013)
5/2013 Armenia: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 1 Aug 2013
  • Complaint registered, 6 Aug 2013
  • Eligibility determined (not eligible, Operations Department is addressing concerns), 7 Aug 2013
4/2013 Kyrgyz Republic: Loan 2755 (SF): CAREC Corridor 1 (Bishkek-Torugart Road) Project 3
  • Environment
  • Information Sharing
  • Complaint received, 11 Jul 2013
  • Complaint acknowledged and registered, 12 Jul 2013
  • Eligibility determined (not eligible, Operations Department’s efforts are  underway to implement OSPF's recommendations), 30 Jul 2013
3/2013 Armenia: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 4 Jul 2013
  • Complaint acknowledged and registered, 5 Jul 2013
  • Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 Jul 2013
2/2013 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Consultation
  • Complaint received, 26 Mar 2013
  • Complaint acknowledged and registered, 27 Mar 2013
  • Eligibility determined (not eligible, 10 Apr 2013)
1/2013 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Complaint received, 25 Feb 2013
  • Eligibility determined (not eligible, 25 Feb 2013)
    • Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint
    • New complainants have yet to address the problem with the concerned operations department.

2012

No. Complaint / Name of Project Issues of Complaint Salient Dates
2/2012 India: Kerala Sustainable Urban Development Project
  • Lack of Information
  • Environmental Impact
  • Village Infrastructure Affected
  • Lack of Consultation
  • Complaint received, 4 Sep 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 Sep 2012
1/2012 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Complaint received, 13 Apr 2012
  • Complaint acknowledged and registered, 19 Apr 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Apr 2012

2011

No. Complaint / Name of Project Issues of Complaint Salient Dates
7/2011 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Environment
  • Complaint received, 20 Dec 2011
  • Complaint acknowledged and registered, 21 Dec 2011
  • Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Jan 2012
6/2011 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Information
  • Consultation
  • Complaint received, 21 Nov 2011
  • Complaint acknowledged and registered, 23 Nov 2011
  • Eligibility determined (eligible), 11 Jan 2012
  • Review and Assessment Report (not public), 17 Feb 2012
  • Workshop Report on AP Representation (not public), 24 Jul 2012
  • Multistakeholder Workshop Report (not public), 22 Aug 2012
  • Capacity Building Workshops on Problem Solving (not public), Sep-Oct 2012
  • Final Report, 9 Apr 2014
5/2011 India: Kerala Sustainable Urban Development Project
  • Environmental Issues
  • Health Issues
  • Complaint received, 17 Oct 2011
  • Complaint acknowledged and registered, 18 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 Oct 2011
4/2011 Pakistan: Proposed MFF National Trade Corridor Highway Investment Program - Hasanabdal-Havelian Section (Project 2)
  • Road alignment
  • Land acquisition
  • Complaint received, 6 Oct 2011
  • Complaint acknowledged and registered, 11 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 Oct 2011
3/2011 Philippines: Visayas Base-Load Power Project
  • Consultation
  • Information
  • Environmental impact
  • Complaint received, 28 Feb 2011
  • Complaint acknowledged and registered, 1 Mar 2011
  • Eligibility Determined (eligible), 17 Mar 2011
  • Review and Assessment Report (not public), 28 Apr 2011
  • Final Report (not public), 16 Jun 2011
2/2011 India: North Eastern Region Capital Cities Development Investment Program
  • Rights to Land
  • Complaint received, 4 Jan 2011
  • Complaint acknowledged and registered, 10 Jan 2011
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 Jan 2011
1/2011 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Resettlement
  • Compensation

2010

No. Complaint / Name of Project Issues of Complaint Salient Dates
7/2010 Georgia: Sustainable Urban Transport Investment Program
  • Information
  • Compensation
  • Complaint received, 27 Oct 2010
  • Complaint acknowledged and registered, 5 Nov 2010
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 Nov 2010
6/2010 Kyrgyz Republic: Southern Agriculture Area Development Project
  • Information
  • Consultation / Participation
  • Complaint received, 28 Sep 2010
  • Complaint acknowledged and registered, 5 Oct 2010
  • Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 Oct 2010
5/2010 Kyrgyz Republic: Technical Assistance: Regional Economic Integration in Central Asia – Stocktaking and Experience Sharing
  • Termination of Contract
  • Complaint received, 27 Sep 2010
  • Complaint acknowledged and registered, 29 Sep 2010
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 Sep 2010
4/2010 Kyrgyz Republic: CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1
  • Compensation
3/2010 Philippines: Power Sector Development Program
  • Electricity rates
  • Power sector reforms
  • Complaint received, 14 Sep 2010
  • Complaint acknowledged and registered, 21 Sep 2010
  • Eligibility determined (not eligible; Program Completion Report for this Program was issued on 19 August 2010), 24 Sep 2010
2/2010 Tajikistan: Education Sector Reform Project
  • Information
  • Consultation
  • School Reconstruction
  • Complaint received, 5 Aug 2010
  • Complaint acknowledged and registered, 6 Aug 2010
  • Eligibility determined (eligible), 1 Sep 2010
  • Review and Assessment Report (not public), 27 Oct 2010
  • Final Report, 26 Oct 2011
1/2010 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Bus Stop
  • Underpass for agricultural machinery
  • Complaint received, 4 Jun 2010
  • Complaint acknowledged and registered, 14 Jun 2010
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 Jul 2010

2009

No. Complaint / Name of Project Issues of Complaint Salient Dates
13/2009 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Information
  • Compensation
  • Complaint  received, 8 Dec 2009
  • Complaint acknowledged and registered, 11 Dec 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 Jan 2010
12/2009 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Information
  • Participation
  • Cattle passes
  • Underpass for agricultural machinery
11/2009 Sri Lanka: National Highways Sector Project
  • Land Acquisition
  • Compensation
  • Complaint received, 16 Sep 2009
  • Complaint acknowledged, 2 Oct 2009
  • Complaint registered, 5 Oct 2009
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Nov 2009
10/2009 Azerbaijan: Multitranche Financing Facility Road Network Development Program
  • Information
  • Resettlement
  • Complaint received, 3 Sep 2009
  • Complaint acknowledged and registered, 4 Sep 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Oct 2009
9/2009 Azerbaijan: East-West Highway Improvement Project
  • Consultation
  • Information
  • Resettlement
  • Complaint received, 2 Sep 2009
  • Complaint acknowledged and registered, 3 Sep 2009
  • Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 Oct 2009
8/2009 Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)
  • Loan Suspension
  • Complaint received, 13 Aug 2009
  • Complaint acknowledged and registered, 13 Aug 2009
  • Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 Aug 2009
7/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Land Acquisition
  • Complaint received, 01 Jul 2009
  • Complaint acknowledged and registered, 01 Jul 2009
  • Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 Jul 2009
6/2009 Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)
  • Land Acquisition
  • Compensation
  • Complaint received, 28 May 2009
  • Complaint acknowledged, 1 Jun 2009
  • Complaint registered, 4 Jun 2009
  • Eligibility determined (eligible), 18 Jun 2009
  • Review and Assessment Report, 24 Jul 2009
  • Final Report, 2 Nov 2010
5/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Complaint received, 24 Apr 2009
  • Complaint acknowledged and registered, 30 Apr 2009
  • Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
4/2009 Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity
  • Compensation
  • Complaint  received, 9 Apr 2009
  • Complaint acknowledged, 13 Apr 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 Apr 2009
3/2009 Pakistan: Southern Punjab Basic Urban Services Project
  • Resettlement
  • Environment
  • Complaint received, 27 Feb 2009
  • Complaint acknowledged, 18 Mar 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (eligible), 25 May 2009
  • Review and Assessment Report (RAR), 2 Jul 2009
  • Final Report (not public), 23 May 2012
2/2009 India: Himachal Pradesh Clean Energy Development Investment Program
  • Environmental Impact Assessment
  • Complaint received, 30 Jan 2009
  • Complaint acknowledged, 2 Feb 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 Feb 2009
1/2009 People's Republic of China: Fuzhou Environmental Improvement Project
  • Resettlement
  • Complaint received, 15 Jan 2009
  • Complaint acknowledged and registered, 19 Jan 2009
  • Eligibility determined (eligible), 12 Feb 2009
  • Review and Assessment report (RAR), 23 Mar 2009
  • Comments on RAR
  • Final Report (not public), 5 Feb 2010

2007

No. Complaint / Name of Project Issues of Complaint Salient Dates
2/2007 Cambodia: Phnom Penh to Ho Chi Minh City Highway Project
  • Compensation
  • Land Titling
  • Livelihood
  • Complaint received, 30 Jul 2007
  • Complaint acknowledged, 03 Aug 2007
  • Complaint registered, 6 Aug 2007
  • Eligibility determined (eligible), 19 Sep 2007
  • Review and Assessment Report (RAR), 24 Oct 2007
  • Final Report, 25 Jun 2010
1/2007 Nepal: Urban and Environmental Improvement Project
  • Information
  • Consultation

2006

No. Complaint / Name of Project Issues of Complaint Salient Dates
6/2006 Viet Nam: GMS Mekong Tourism Development Project
  • Compensation
  • Information
  • Complaints received on:
    • 13 Dec 2006, 1 letter
    • 19 Dec 2006, 3 letters
    • 04 Jan 2007, 1 letter
  • Complaint letters acknowledged: 18 Dec 2006; and 10 and 12 Jan 2007.
  • Complaint registered, 9 Jan 2007
  • Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 Feb 2007
5/2006 India: Assam Power Sector Development Project
  • Procurement
  • Complaint received, 31 Oct 2006
  • Acknowledged, registered and referred to relevant units in ADB, 2 Nov 2006
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 Nov 2006
4/2006 Pakistan: National Highway Development Sector Investment Program
  • Land acquisition and compensation
  • Resettlement
  • Information
3/2006 Nepal: Rural Electrification, Distribution and Transmission Project-Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line
  • Consultation
  • Compensation
  • Complaint received, 25 Apr 2006
  • Acknowledged and registered, 28 Apr 2006
  • Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 4 Sep 2006.
2/2006 Bangladesh: Khulna-Jessore Drainage Rehabilitation Project
  • Agricultural production
  • Community Participation
  • Complaint received, 4 Jan 2006
  • Acknowledged and registered, 4 Jan 2006
  • Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 4 Jan 2006
1/2006 Pakistan: Chasma Right Bank Irrigation Project-Stage III
  • Distributary link
  • Flooding
  • Complaint received, 14 Dec 2005
  • Complaint acknowledged and registered, 15 Dec 2005
  • SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, Jan-Aug 2006.
  • Read the Pre-Eligibility Screening Report, 31 Aug 2006.
  • Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 5 Dec 2006

2005

No. Complaint / Name of Project Issues of Complaint Salient Dates
1/2005 Indonesia: Community Empowerment for Rural Development Project
  • Village Infrastructure
  • Community Participation
  • Information Sharing
  • Complaint received, 21 Feb 2005
  • Complaint acknowledged, 21 Feb 2005
  • Complaint registered, 9 Mar 2005
  • Eligibility determined (eligible), 23 Mar 2005
  • Review and Assessment Report (RAR), 5 May 2005
  • Comments on RAR
  • Five village agreements signed, 26-28 Sep 2005
  • SPF's Final Report, 13 Dec 2005
  • Feedback and lessons learned sessions, 2 Feb 2006
  • Monitoring of village agreements, Jan-May 2006
  • Conclusion of monitoring activities, 31 May 2006

2004

No. Complaint / Name of Project Issues of Complaint Salient Dates
3/2004 Philippines: Sixth Road Project
  • Consultation
  • Information
  • Business Income
  • Complaint received, 27 Sep 2004
  • Complaint acknowledged and registered, 28 Sep 2004
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 Oct 2004
2/2004 Sri Lanka: Southern Transport Development Project (STDP)
  • Environmental Impact Assessment (EIA)
  • Social Impact Assessment (SIA)
  • Compensation and Resettlement
1/2004 Nepal: Melamchi Water Supply Project (MWSP)
  • Access to information
  • Environmental Impact Assessment (EIA)
  • Land acquisition, compensation and resettlement
  • Indigenous peoples
  • Social Uplift Program
  • Agriculture
  • Forestry