E-governance and Information and Communication Technology (ICT)
Information and communication technology can help improve the delivery of public services, allow greater public access to information, and play an important role in public administration reforms in many countries in Asia and the Pacific.
Information and communication technology (ICT) can help improve the delivery of public services, allow greater public access to information, and play an important role in public administration reforms in many countries in Asia and the Pacific. E-governance refers to ICT-enabled reform measures to promote more efficient and cost-effective government, more convenient government services, and more government accountability to citizens.
E-government applications vary widely in the Asia-Pacific region, and can yield many benefits, including lower administrative costs, faster and more accurate response to requests and queries, direct access to transaction or customer accounts held in different parts of government, and the ability to harvest more data from operational systems, thus increasing the quality of feedback to managers and policymakers. ADB supports client countries in implementing e-governance reform strategies and systems in government institutions and national and local agencies.
Read the governance brief on E-government in Asia and the Pacific
Cloud Computing as a Key Enabler for Digital Government across Asia and the PacificThis paper offers policy reform recommendations to enable governments to further expand the adoption and deployment of cloud computing in public sector management, operations, and services.
Using Technology to Improve Civil Service TalentThis brief presents digital and online platforms for civil services in Asia and the Pacific, along with recommendations for holistic government interventions and reforms in policies, business processes, and management systems.
The Role of the East Java Innovation Hub in Fostering Good Local GovernanceThis governance brief examines how innovation hubs, such as one in East Java, can help improve the delivery of basic public services in Indonesia.
Government at a Glance Southeast Asia 2019This joint ADB-OECD report uses 34 indicators to assess government performance in 10 Southeast Asian countries.
Functional Requirements Specifications for e-Government Procurement System Implemented in Software as a Service (SAAS) Model: Technical Assistance Consultant’s ReportConsultants' reports describe activities by a consultant or group of consultants related to preparing a technical assistance project. This document dated October 2018 is provided for the ADB regional project 47192-001.
With ADB support, the Government of Mongolia has improved its state registry services by connecting 290 soums and sub-districts to the online registry system and improving legal environment, data quality, and accessibility.