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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Accountability Mechanism: Complaints Registry

This registry lists complaints related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the Complaint-Receiving Officer (CRO) are also included.

Registration herein is an administrative step and does not mean the complaint is eligible for either problem-solving or compliance review (Para. 155, 2012 Accountability Mechanism Policy), each having their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
Number Date Received Country Project Name Status
62 30 November 2022 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Pending with CRO
61 28 November 2022 Papua New Guinea Sustainable Highlands Highway Investment Program - Tranche 2 Forwarded to procurement on 29 November
60 23 November 2022 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Forwarded to CWRD on 24 November
59 12 November 2022 Bangladesh N/A Forwarded to OAI on 14 November
58 31 October 2022 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program – Tranche 2 Closed
57 13 October 2022 Pakistan Punjab Intermediate Cities Improvement Investment Project

Forwarded to SPF on 17 October

Eligible on 15 November

56 12 October 2022 Pakistan Khyber Pakhtunkhwa Cities Improvement Project Pending with CRO
55 10 October 2022 Uzbekistan Tashkent Province Sewerage Improvement Project Forwarded to Procurement on 11 October
54 7 October 2022 India Assam SASEC Corridor Connectivity Improvement Project Forwarded to Procurement on 7 October
53 3 October 2022 India Integrated Urban Flood Management for the Chennai-Kosasthalaiyar Basin Project Pending with CRO
52 27 September 2022 Nepal South Asia Subregional Economic Cooperation Mugling-Pokhara Highway Improvement Phase 1 Project Forwarded to SPF on 10 November
51 25 September 2022 Sri Lanka Green Power Development and Energy Efficiency Improvement Investment Program – Tranche 1 Forwarded to SPF on 7 November
50 19 September 2022 India Tamil Nadu Industrial Connectivity Project

Forwarded to SPF on 12 October

Ineligible on 4 November

Complainants have not attempted to resolve issues at the OD level. Complaint forwarded to SATC/SARD for problem solving.

49 14 September 2022 Pakistan Punjab Intermediate Cities Improvement Investment Project Closed
48 13 September 2022 India Maharashtra Rural Connectivity Improvement Project Forwarded to OAI on 19 September
47 7 September 2022 India Delhi-Meerut Regional Rapid Transit System Investment Project Forwarded to SPF on 11 October
46 30 August 2022 India Delhi-Meerut Regional Rapid Transit System Investment Project Forwarded to Procurement on 30 August
45 16 August 2022 Pakistan Supporting Public-Private Partnership Investments in Sindh Province Forwarded to SPF on 9 November
44 15 August 2022 Sri Lanka Integrated Road Investment Program

Forwarded to OCRP on 18 October

CRP has terminated processing on 11 November due to complainants’ withdrawal of the complaint.

43 10 August 2022 India Rajasthan Urban Sector Development Program

Forwarded to OCRP on 19 August

Ineligible on 21 October

Complainants have not attempted to resolve issues at the OD level. Complaint forwarded to SARD for resolution of complainants’ issues.

42 8 August 2022 India N/A Forwarded to Procurement on 8 August
41 6 August 2022 Georgia Batumi Bypass Road Project

Forwarded to SPF on 25 August

Ineligible on 16 September

Complainants have not attempted to resolve issues at the OD level. Complaint forwarded to CWRD for problem solving.

40 19 July 2022 Sri Lanka Green Power Development and Energy Efficiency Improvement Investment Program – Tranche 2 Closed
39 2 July 2022 India Madhya Pradesh Skills Development Project Forwarded to OAI on 4 July
38 2 July 2022 India Rajasthan Urban Infrastructure Development Project Forwarded to OAI on 4 July
37 2 July 2022 India Rajasthan Secondary Towns Development Sector Project Closed
36 30 June 2022 India Tamil Nadu Industrial Connectivity Project

Forwarded to SPF on 27 July

Ineligible on 19 August

Complainants have not attempted to resolve issues at

the OD level.

Complaint forwarded to SATC/SARD for problem solving.

35 30 June 2022 Nepal South Asia Subregional Economic Cooperation Mugling-Pokhara Highway Improvement Phase 1 Project

Forwarded to OCRP on 9 August

Ineligible on 6 October

Complainants have not attempted to resolve issues at the OD level. Complaint forwarded to SARD for resolution of complainants’ issues.

34 24 June 2022 Pakistan Balakot Hydropower Development Project

Forwarded to SPF on 28 June

Ineligible on 19 July

Complainants have not attempted to resolve issues at the OD level.

Complaint forwarded to CWRD for problem solving.

33 14 June 2022 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 2) Closed
32 13 June 2022 Pakistan Balakot Hydropower Development Project

Forwarded to SPF on 21 June

Ineligible on 19 July

Complainants have not attempted to resolve issues at the OD level.

Complaint forwarded to CWRD for problem solving.

31 12 June 2022 India Madhya Pradesh Skills Development Project Forwarded to Procurement on 14 June
30 11 June 2022 India Maharashtra State Road Improvement Project

Forwarded to SPF on 27 June

Ineligible on 25 July

SATC/SARD efforts to resolve complainants’ issues are ongoing. Complaint forwarded to SATC/SARD for problem-solving.

29 9 June 2022 Indonesia Tangguh Liquefied Natural Gas Expansion Project

Forwarded to SPF on 12 July

Ineligible on 9 August

Actions to be undertaken by PSOD to resolve the complaint. Complaint forwarded to PSOD.

28 8 June 2022 India Madhya Pradesh Skills Development Project Forwarded to OAI on 8 June
27 2 June 2022 India Delhi-Meerut Regional Rapid Transit System Investment Project

Forwarded to SPF on 4 July

Ineligible on 1 August

SATC/SARD efforts to resolve complainants’ issues are ongoing. Complaint forwarded to SATC/SARD for problem-solving.

26 26 May 2022 India Assam Road Network Improvement Project Closed
25 25 May 2022 India Chhattisgarh State Road Sector Project Closed
24 12 May 2022 Nepal South Asia Subregional Economic Cooperation Airport Capacity Enhancement Project Forwarded to Procurement on 12 May
23 8 May 2022 Sri Lanka Mahaweli Water Security Investment Program

Forwarded to SPF on 19 May

Ineligible on 17 June

Actions to be undertaken by SARD/SLRM to resolve the complaint. Complaint forwarded to SARD/SLRM for problem-solving.

22 5 May 2022 Bangladesh Urban Infrastructure Improvement Preparatory Facility Forwarded to OAI on 6 May
21 29 April 2022 Mongolia Upscaling Renewable Energy Sector Project Forwarded to Procurement on 29 April
20 28 April 2022 India Jammu and Kashmir Urban Sector Development Investment Program– Tranche 3 Closed
19 24 April 2022 Afghanistan Transport Network Development Investment Program – Tranche 3 Forwarded to Procurement on 25 April
18 22 April 2022 India Kolkata Environmental Improvement Investment Program – Tranche 2 Forwarded to Procurement on 25 April
17 21 April 2022 Pakistan Khyber Pakhtunkhawa Provincial Roads Improvement Project (Additional Financing)

Forwarded to SPF on 12 May

Ineligible on 9 June

Actions to be undertaken by CWRD/PRM to resolve the complaint. Complaint forwarded to CWRD/PRM for prompt problem-solving.

16 17 April 2022 India Madhya Pradesh Skills Development Project Forwarded to OAI on 18 April
15 11 April 2022 Sri Lanka Sri Lanka: Railway Efficiency Improvement Project Closed
14 8 April 2022 India Tamil Nadu Urban Flagship Investment Program – Tranche 2 Closed
13 31 March 2022 Mongolia Regional Road Development and Maintenance Project

Forwarded to SPF on 27 May

Ineligible on 23 June

EARD/MNRM efforts to resolve complainants’ issues are ongoing. Complaint forwarded to EARD/MNRM for problem-solving.

12 30 March 2022 Pakistan Khyber Pakhtunkhawa Cities Improvement Project Forwarded to Procurement on 31 March
11 30 March 2022 Uzbekistan Sustainable Solid Waste Management Project Forwarded to Procurement on 31 March
10 11 March 2022 Pakistan N/A Forwarded to CWRD on 11 March
9 5 March 2022 Afghanistan N/A Forwarded to Procurement on 7 March
8 23 February 2022 Mongolia Mongolia: Vegetable Production and Irrigated Agriculture Forwarded to Procurement and OAI on 23 February
7 16 February 2022 Sri Lanka Second Integrated Road Investment Program

Forwarded to SPF on 25 February 

Ineligible on 22 March 

Actions to be undertaken by SARD/SLRM to resolve the complaint. Complaint forwarded to SARD/SLRM for problem-solving.  

6 16 February 2022 India Shapoorji Affordable Housing Project

Forwarded to OCRP on 3 March

Ineligible on 21 June

Complaint excluded for matters that complainants have not made good faith efforts to address with PSOD.

5 14 February 2022 Fiji Suva-Nausori Water Supply and Sewerage Project (Supplementary Loan) Forwarded to Procurement on 14 February
4 7 February 2022 India Madhya Pradesh Skills Development Project Forwarded to SARD on 8 February
3 2 February 2022 India Tamil Nadu Industrial Connectivity Project Closed
2 10 January 2022 Afghanistan Emergency Assistance for COVID-19 Pandemic Response Forwarded to Procurement on 10 January
1 3 January 2022 Mongolia Skills for Employment Project Forwarded to Procurement on 4 January

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator