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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem-solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
Number Date Received Country Project Name Status
36 30 June 2022 India Tamil Nadu Industrial Connectivity Project Pending with CRO
35 30 June 2022 Nepal South Asia Subregional Economic Cooperation Mugling-Pokhara Highway Improvement Phase 1 Project Pending with CRO
34 24 June 2022 Pakistan Balakot Hydropower Development Project Forwarded to SPF on 28 June
33 14 June 2022 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 2) Closed
32 13 June 2022 Pakistan Balakot Hydropower Development Project Forwarded to SPF on 21 June
31 12 June 2022 India Madhya Pradesh Skills Development Project Forwarded to Procurement on 14 June
30 11 June 2022 India Maharashtra State Road Improvement Project Forwarded to SPF on 27 June
29 9 June 2022 Indonesia Tangguh Liquefied Natural Gas Expansion Project Pending with CRO
28 8 June 2022 India Madhya Pradesh Skills Development Project Forwarded to OAI on 8 June
27 2 June 2022 India Delhi-Meerut Regional Rapid Transit System Investment Project Pending with CRO
26 26 May 2022 India Assam Road Network Improvement Project Pending with CRO
25 25 May 2022 India Chhattisgarh State Road Sector Project Closed
24 12 May 2022 Nepal South Asia Subregional Economic Cooperation Airport Capacity Enhancement Project Forwarded to Procurement on 12 May
23 8 May 2022 Sri Lanka Mahaweli Water Security Investment Program

Forwarded to SPF on 19 May

Ineligible on 17 June

Actions to be undertaken by SARD/SLRM to resolve the complaint. Complaint forwarded to SARD/SLRM for problem-solving.

22 5 May 2022 Bangladesh Urban Infrastructure Improvement Preparatory Facility Forwarded to OAI on 6 May
21 29 April 2022 Mongolia Upscaling Renewable Energy Sector Project Forwarded to Procurement on 29 April
20 28 April 2022 India Jammu and Kashmir Urban Sector Development Investment Program– Tranche 3 Closed
19 24 April 2022 Afghanistan Transport Network Development Investment Program – Tranche 3 Forwarded to Procurement on 25 April
18 22 April 2022 India Kolkata Environmental Improvement Investment Program – Tranche 2 Forwarded to Procurement on 25 April
17 21 April 2022 Pakistan Khyber Pakhtunkhawa Provincial Roads Improvement Project (Additional Financing)

Forwarded to SPF on 12 May

Ineligible on 9 June

Actions to be undertaken by CWRD/PRM to resolve the complaint. Complaint forwarded to CWRD/PRM for prompt problem-solving.

16 17 April 2022 India Madhya Pradesh Skills Development Project Forwarded to OAI on 18 April
15 11 April 2022 Sri Lanka Sri Lanka: Railway Efficiency Improvement Project Closed
14 8 April 2022 India Tamil Nadu Urban Flagship Investment Program – Tranche 2 Closed
13 31 March 2022 Mongolia Regional Road Development and Maintenance Project

Forwarded to SPF on 27 May

Ineligible on 23 June

EARD/MNRM efforts to resolve complainants’ issues are ongoing. Complaint forwarded to EARD/MNRM for problem-solving.

12 30 March 2022 Pakistan Khyber Pakhtunkhawa Cities Improvement Project Forwarded to Procurement on 31 March
11 30 March 2022 Uzbekistan Sustainable Solid Waste Management Project Forwarded to Procurement on 31 March
10 11 March 2022 Pakistan N/A Forwarded to CWRD on 11 March
9 5 March 2022 Afghanistan N/A Forwarded to Procurement on 7 March
8 23 February 2022 Mongolia Mongolia: Vegetable Production and Irrigated Agriculture Forwarded to Procurement and OAI on 23 February
7 16 February 2022 Sri Lanka Second Integrated Road Investment Program

Forwarded to SPF on 25 February 

Ineligible on 22 March 

Actions to be undertaken by SARD/SLRM to resolve the complaint. Complaint forwarded to SARD/SLRM for problem-solving.  

6 16 February 2022 India Shapoorji Affordable Housing Project

Forwarded to OCRP on 3 March

Ineligible on 21 June

Complaint excluded for matters that complainants have not made good faith efforts to address with PSOD.

5 14 February 2022 Fiji Suva-Nausori Water Supply and Sewerage Project (Supplementary Loan) Forwarded to Procurement on 14 February
4 7 February 2022 India Madhya Pradesh Skills Development Project Forwarded to SARD on 8 February
3 2 February 2022 India Tamil Nadu Industrial Connectivity Project Closed
2 10 January 2022 Afghanistan Emergency Assistance for COVID-19 Pandemic Response Forwarded to Procurement on 10 January
1 3 January 2022 Mongolia Skills for Employment Project Forwarded to Procurement on 4 January

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator