fbpx Complaints Registry | Asian Development Bank

Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem-solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
Number Date Received Country Project Name Status
71 31 December 2021 Pakistan Jalalpur Irrigation Project
Greater Thal Canal Irrigation Project
Pending with CRO
70 30 December 2021 PRC Yunnan Sayu River Basin Rural Water Pollution Management and Eco-Compensation Demonstration Project Forwarded to Procurement on 31 December
69 29 December 2021 India Unidentified transport project Closed
68 28 December 2021 Bangladesh South Asia Subregional Economic Cooperation Chittagong-Cox’s Bazar Railway Project, Phase 1 – Tranche 1 Forwarded to Procurement on 28 December
67 24 December 2021 PRC Unidentified water project Forwarded to Procurement on 27 December
66 23 December 2021 India Agartala City Urban Development Project Forwarded to Procurement on 23 December
65 19 December 2021 India Chhattisgarh Road Connectivity Project Pending with CRO
64 9 December 2021 India Kolkata Environmental Improvement Investment Program - Tranche 2 Forwarded to Procurement on 9 December
63 5 December 2021 Pakistan Jalalpur Irrigation Project Pending with CRO
62 24 November 2021 India Jammu and Kashmir Urban Sector Development Investment Program - Tranche 2 Forwarded to Procurement on 24 November
61 20 November 2021 Cambodia Irrigated Agriculture Improvement Project Forwarded to Procurement on 22 November
60 10 November 2021 Regional DCDC Dialysis Network Forwarded to PSOD on 11 November
59 9 November 2021 Myanmar Mandalay Urban Services Improvement Package Forwarded to Procurement on 9 November
58 8 November 2021 India Tamil Nadu Urban Flagship Investment Program – Tranche 2 Closed
57 5 November 2021 Pakistan Punjab Intermediate Cities Improvement Investment Program Forwarded to Procurement on 6 November
56 4 November 2021 Mongolia Fifth Health Sector Development Project Forwarded to Procurement on 5 November
55 2 November 2021 Sri Lanka Green Power Development and Energy Efficiency Improvement Investment Program – Tranche 2 Forwarded to procurement on 3 November
54 1 November 2021 Bangladesh Railway Rolling Stock Operations Improvement Project Forwarded to OAI on 2 November
53 28 October 2021 Pakistan Jalalpur Irrigation Project

Forwarded to SPF on 29 November

Ineligible on 15 December

Actions to be undertaken by CWRD/PRM to resolve the complaint. Complaint forwarded to CWRD/PRM for problem-solving.

52 26 October 2021 India Uttarakhand Emergency Assistance Project Closed
51 15 October 2021 Pakistan Khyber Pakhtunkhawa Cities Improvement Project

Forwarded to SPF on 19 November

Ineligible on 16 December

Actions to be undertaken by CWRD/PRM to resolve the complaint. Complaint forwarded to CWRD/PRM for problem-solving.

50 5 October 2021 Afghanistan Road Asset Management Program Forwarded to Procurement to 6 October
49 2 October 2021 Afghanistan Road Asset Management Program Forwarded to Procurement on 2 October
48 30 September 2021 Afghanistan Unidentified road projects Forwarded to Procurement on 30 September
47 29 September 2021 Afghanistan Road Asset Management Program Forwarded to Procurement on 29 September
46 29 September 2021 Afghanistan Unidentified road projects Forwarded to Procurement on 29 September
45 21 September 2021 Afghanistan Transport Network Development Investment Program – Tranche 3 Forwarded to Procurement on 21 September
44 15 September 2021 Mongolia Upscaling Renewable Energy Sector Project Forwarded to Procurement on 15 September
43 3 September 2021 Nepal South Asia Subregional Economic Cooperation Roads Improvement Project Closed
42 23 August 2021 Sri Lanka Second Integrated Road Investment Program Closed
41 16 August 2021 Nepal Nepal: Power Transmission and Distribution Efficiency Enhancement Project

Forwarded to SPF on 31 August

Complaint closed by SPF on 29 October

40 30 July 2021 Pakistan Flood Emergency Reconstruction and Resilience Project

Forwarded to SPF on 24 September

Ineligible on 20 October

Actions to be undertaken by CWRD/PRM to resolve the complaint. Complaint forwarded to CWRD/PRM for problem-solving.

39 29 July 2021 India Public-Private Partnership in Madhya Pradesh Road Sector Project Forwarded to OAI on 30 July
38 19 July 2021 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program – Tranche 1 Forwarded to Procurement on 21 July
37 19 July 2021 Pakistan Greater Thal Canal Irrigation Project Closed
36 19 July 2021 Sri Lanka Jaffna and Kilinochchi Water Supply and Sanitation Project Forwarded to Procurement on 20 July
35 15 July 2021 Kazakhstan CAREC Corridors 1 and 6 Connector Road (Aktobe-Makat) Reconstruction Project Closed
34 14 July 2021 Afghanistan Emergency Assistance for COVID-19 Pandemic Response Forwarded to OAI and Procurement on 16 July
33 13 July 2021 Lao PDR Greater Mekong Subregion Tourism Infrastructure for Inclusive Growth Project

Forwarded to SPF on 27 July

Ineligible on 13 August

Actions to be undertaken by SERD/LRM to resolve the complaint.

Complaint forwarded to SERD/LRM for problem-solving.

32 13 July 2021 Nepal Electricity Transmission Expansion and Supply Improvement Project Forwarded to SPF on 13 August
Ineligible on 2 September
Issues being resolved at the project level. Complaint forwarded to SARD/NRM for problem-solving.
31 12 July 2021 Afghanistan Water Resources Development Investment Program – Project 2 Closed
30 6 July 2021 Papua New Guinea Pacific Telecommunications Modernization Project Closed
29 1 July 2021 India Tamil Nadu Urban Flagship Investment Program – Tranche 2 Forwarded to SPF on 11 August
Ineligible on 3 September
Issues being resolved at the project level. Complaint forwarded to SARD/INRM for problem-solving.
28 30 June 2021 India Sustainable Coastal Protection and Management Investment Program – Tranche 2 Forwarded to SPF on 17 August
Ineligible on 7 September
Actions to be undertaken by SARD/INRM to resolve the complaint.
Complaint forwarded to SARD/INRM for problem-solving.
27 30 June 2021 Sri Lanka Responsive COVID-19 Vaccines for Recovery Project under the Asia Pacific Vaccine Access Facility Closed
26 23 June 2021 Philippines Unidentified water project Forwarded to Procurement on 24 June
25 21 June 2021 PRC Yunnan Lincang Border Economic Cooperation Zone Development Project Forwarded to Procurement on 21 June
24 17 June 2021 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project

Forwarded to SPF on 6 July

Ineligible on 3 August

Issues being resolved with CWRD/PRM.

23 10 June 2021 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program – Tranche 1

Forwarded to SPF on 7 July

Ineligible on 4 August

Actions to be undertaken by CWRD/PRM to resolve the complaint.

Complaint forwarded to CWRD/PRM for problem-solving.

22 12 May 2021 Afghanistan Misconduct allegations Forwarded to OPC on 12 May
21 6 May 2021 Nepal Tanahu Hydropower Project

Forwarded to SPF on 26 May

Ineligible on 3 June

Actions to be undertaken by SARD/NRM to resolve the complaint. Complaint forwarded to SARD/NRM for problem-solving.

20 29 April 2021 Pakistan Jalalpur Irrigation Project Forwarded to Procurement and OAI on 29 April
19 19 April 2021 Nepal Unidentified transport project Forwarded to Procurement on 20 April
18 3 April 2021 Pakistan Punjab Intermediate Cities Improvement Investment Project Closed
17 1 April 2021 India India: Uttar Pradesh Major District Roads Improvement Project

Forwarded to SPF on 11 May

Ineligible on 3 June

Complainants are willing to engage with SARD/INRM project staff to resolve the complaint. Complaint forwarded to SARD/INRM for problem-solving.

16 1 April 2021 India Road project (Not ADB-assisted) Closed
15 30 March 2021 India India: MFF - North Karnataka Urban Sector Investment Program – Tranche 2 Closed
14 16 March 2021 India India: Tamil Nadu Urban Flagship Investment Program Forwarded to Procurement on 18 March
13 9 March 2021 India Unidentified road project Forwarded to OAI on 10 March
12 1 March 2021 Armenia Sustainable Urban Development Investment Program - Tranche 2

Forwarded to SPF on 8 March.

Ineligible on 22 March.

Issues being resolved at ARMM.

Complainants are willing to engage with ARMM.

11 1 March 2021 India Tamil Nadu Industrial Connectivity Project Closed
10 17 February 2021 Bangladesh Spectra Solar Power Project Closed
9 8 February 2021 Philippines Improving Growth Corridors in Mindanao Road Sector Project Closed
8 3 February 2021 Nepal Kathmandu Valley Water Distribution, Sewerage, and Urban Development Forwarded to Procurement on 3 February
7 27 January 2020 Sri Lanka Supporting National Development Planning toward Recovery from COVID-19 Forwarded to Procurement on 29 January
6 26 January 2021 Bangladesh Emergency Assistance Project Forwarded to SPF on 19 February
5 25 January 2021 Sri Lanka Integrated Road Investment Program Closed
4 21 January 2021 Mongolia Unspecified vegetable production and irrigated agriculture project Forwarded to Procurement on 22 January
3 21 January 2021 Bangladesh Emergency Assistance Project Forwarded to SPF on 18 February
2 13 January 2021 Pakistan Khyber Pakhtunkhwa Provincial Roads Improvement Project Closed
1 12 January 2021 Pakistan Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project Forwarded to Procurement on 13 January

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator