Complaint Receiving Officer's Complaints Registry
This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem-solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)
- ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
- Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
|Number||Date Received||Country||Project Name||Status|
|43||3 September 2021||Nepal||Unidentified road project||Pending with CRO|
|42||23 August 2021||Sri Lanka||Second Integrated Road Investment Program||Pending with CRO|
|41||16 August 2021||Nepal||Nepal: Power Transmission and Distribution Efficiency Enhancement Project||Forwarded to SPF on 31 August|
|40||30 July 2021||Pakistan||Flood Emergency Reconstruction and Resilience Project||Pending with CRO|
|39||29 July 2021||India||Public-Private Partnership in Madhya Pradesh Road Sector Project||Forwarded to OAI on 30 July|
|38||19 July 2021||India||South Asia Subregional Economic Cooperation Road Connectivity Investment Program – Tranche 1||Forwarded to Procurement on 21 July|
|37||19 July 2021||Pakistan||Greater Thal Canal Irrigation Project||Pending with CRO|
|36||19 July 2021||Sri Lanka||Jaffna and Kilinochchi Water Supply and Sanitation Project||Forwarded to Procurement on 20 July|
|35||15 July 2021||Kazakhstan||CAREC Corridors 1 and 6 Connector Road (Aktobe-Makat) Reconstruction Project||Closed|
|34||14 July 2021||Afghanistan||Emergency Assistance for COVID-19 Pandemic Response||Forwarded to OAI and Procurement on 16 July|
|33||13 July 2021||Lao PDR||Greater Mekong Subregion Tourism Infrastructure for Inclusive Growth Project||
Forwarded to SPF on 27 July
Ineligible on 13 August
Actions to be undertaken by SERD/LRM to resolve the complaint.
Complaint forwarded to SERD/LRM for problem-solving.
|32||13 July 2021||Nepal||Electricity Transmission Expansion and Supply Improvement Project||Forwarded to SPF on 13 August
Ineligible on 2 September
Issues being resolved at the project level. Complaint forwarded to SARD/NRM for problem-solving.
|31||12 July 2021||Afghanistan||Water Resources Development Investment Program – Project 2||Closed|
|30||6 July 2021||Papua New Guinea||Pacific Telecommunications Modernization Project||Closed|
|29||1 July 2021||India||Tamil Nadu Urban Flagship Investment Program – Tranche 2||Forwarded to SPF on 11 August
Ineligible on 3 September
Issues being resolved at the project level. Complaint forwarded to SARD/INRM for problem-solving.
|28||30 June 2021||India||Sustainable Coastal Protection and Management Investment Program – Tranche 2||Forwarded to SPF on 17 August
Ineligible on 7 September
Actions to be undertaken by SARD/INRM to resolve the complaint.
Complaint forwarded to SARD/INRM for problem-solving.
|27||30 June 2021||Sri Lanka||Responsive COVID-19 Vaccines for Recovery Project under the Asia Pacific Vaccine Access Facility||Closed|
|26||23 June 2021||Philippines||Unidentified water project||Forwarded to Procurement on 24 June|
|25||21 June 2021||PRC||Yunnan Lincang Border Economic Cooperation Zone Development Project||Forwarded to Procurement on 21 June|
|24||17 June 2021||Pakistan||Peshawar Sustainable Bus Rapid Transit Corridor Project||
Forwarded to SPF on 6 July
Ineligible on 3 August
Issues being resolved with CWRD/PRM.
|23||10 June 2021||Pakistan||Central Asia Regional Economic Cooperation Corridor Development Investment Program – Tranche 1||
Forwarded to SPF on 7 July
Ineligible on 4 August
Actions to be undertaken by CWRD/PRM to resolve the complaint.
Complaint forwarded to CWRD/PRM for problem-solving.
|22||12 May 2021||Afghanistan||Misconduct allegations||Forwarded to OPC on 12 May|
|21||6 May 2021||Nepal||Tanahu Hydropower Project||
Forwarded to SPF on 26 May
Ineligible on 3 June
Actions to be undertaken by SARD/NRM to resolve the complaint. Complaint forwarded to SARD/NRM for problem-solving.
|20||29 April 2021||Pakistan||Jalalpur Irrigation Project||Forwarded to Procurement and OAI on 29 April|
|19||19 April 2021||Nepal||Unidentified transport project||Forwarded to Procurement on 20 April|
|18||3 April 2021||Pakistan||Punjab Intermediate Cities Improvement Investment Project||Closed|
|17||1 April 2021||India||India: Uttar Pradesh Major District Roads Improvement Project||
Forwarded to SPF on 11 May
Ineligible on 3 June
Complainants are willing to engage with SARD/INRM project staff to resolve the complaint. Complaint forwarded to SARD/INRM for problem-solving.
|16||1 April 2021||India||Road project (Not ADB-assisted)||Closed|
|15||30 March 2021||India||India: MFF - North Karnataka Urban Sector Investment Program – Tranche 2||Closed|
|14||16 March 2021||India||India: Tamil Nadu Urban Flagship Investment Program||Forwarded to Procurement on 18 March|
|13||9 March 2021||India||Unidentified road project||Forwarded to OAI on 10 March|
|12||1 March 2021||Armenia||Sustainable Urban Development Investment Program - Tranche 2||
Forwarded to SPF on 8 March.
Ineligible on 22 March.
Issues being resolved at ARMM.
Complainants are willing to engage with ARMM.
|11||1 March 2021||India||Tamil Nadu Industrial Connectivity Project||Closed|
|10||17 February 2021||Bangladesh||Spectra Solar Power Project||Closed|
|9||8 February 2021||Philippines||Improving Growth Corridors in Mindanao Road Sector Project||Closed|
|8||3 February 2021||Nepal||Kathmandu Valley Water Distribution, Sewerage, and Urban Development||Forwarded to Procurement on 3 February|
|7||27 January 2020||Sri Lanka||Supporting National Development Planning toward Recovery from COVID-19||Forwarded to Procurement on 29 January|
|6||26 January 2021||Bangladesh||Emergency Assistance Project||Forwarded to SPF on 19 February|
|5||25 January 2021||Sri Lanka||Integrated Road Investment Program||Closed|
|4||21 January 2021||Mongolia||Unspecified vegetable production and irrigated agriculture project||Forwarded to Procurement on 22 January|
|3||21 January 2021||Bangladesh||Emergency Assistance Project||Forwarded to SPF on 18 February|
|2||13 January 2021||Pakistan||Khyber Pakhtunkhwa Provincial Roads Improvement Project||Closed|
|1||12 January 2021||Pakistan||Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project||Forwarded to Procurement on 13 January|
ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity
OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator