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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem-solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
Number Date Received Country Project Name Status
38 28 September 2020 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Pending with CRO
37 22 September
Second Complaint
India South Asia Subregional Economic Cooperation Road Connectivity Investment Program Closed.
The bypass portion subject of the complaint is not funded by ADB.
36 22 September
First Complaint
India South Asia Subregional Economic Cooperation Road Connectivity Investment Program Closed.
The bypass portion subject of the complaint is not funded by ADB.
Also forwarded to OAI.
35 17 September 2020 Kazakhstan Bakad PPP Toll Road Project Closed.
No longer an ADB-assisted project
34 16 September 2020 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program Forwarded to Procurement and OAI on 18 September
33 12 September 2020 Philippines Repair works in ADB HQ Forwarded to OAS on 14 September
32 9 September 2020 India Rajasthan Secondary Towns Development Sector Project Forwarded to Procurement on 9 September
31 7 September 2020 Pakistan Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project Forwarded to Procurement on 7 September
30 1 September 2020 Pakistan National Disaster Risk Management Fund Forwarded to Procurement on 1 September
27 25 August 2020 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Project Design Advance Forwarded to Procurement on 25 August
26 22 August 2020 India Bidding process in an unidentified transport sector project Forwarded to Procurement on 24 August
25 21 August 2020 India Karnataka State Highways Improvement III Project Pending with CRO
24 2 August 2020 People's Republic of China Unidentified ADB project in Jiangxi province Forwarded to Procurement on 3 August
23 1 August 2020 Pakistan Jalalpur Irrigation Project Forwarded to SPF on 1 September
22 18 July 2020 India South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 Closed
21 17 July 2020 Georgia North-South Corridor (Natakhtari Jinvali) Road Project
*Status of project: Has not reached concept paper stage yet
Pending with CRO
20 11 July 2020 Afghanistan Transport Network Development Investment Program - Tranche 1 Closed
19 29 June 2020 India Advanced Project Preparedness for Poverty Reduction - Capacity Development of Institutions in the Urban Sector in Rajasthan (Subproject 32) Forwarded to Procurement on 1 July
18 23 June 2020 India Tamil Nadu Urban Flagship Investment Program - Tranche 1 Forwarded to OSPF on 17 July
17 17 June 2020 India Widening and reconstruction of Madhya Pradesh district roads II sector project (MPDRIISP) Package 20 Anooppur-Jaitpur Road ( MP-MDR-49-04) Gohparu-Rasmohni-Budhar (Via Bathiya) (MP-MDR-49-08) Road Pasgarhi-Deori-Janakpur Road (MP-MDR-49-07) Forwarded to Procurement on 18 June
16 16 June 2020 Regional Digital Solutions to Improve Agricultural Value Chains Forwarded to Procurement on 18 June
15 12 June 2020 Pakistan Balakot Hydropower Development Project (formerly Hydropower Development Investment Project) Forwarded to Procurement on 13 June
14 8 June 2020 Pakistan Punjab Intermediate Cities Improvement Investment Program Closed
13 31 May 2020 Bangladesh Emergency Medical Supplies under Grant 0607-BAN: Urban Primary Health Care Services, Delivery Project-Additional Financing (UPHCSDP-AF) Forwarded to Procurement on 1 June
12 25 May 2020 Bangladesh South Asia Subregional Economic Cooperation Road Connectivity Project Complaint closed.
11 23 May 2020 People's Republic of China ICB for Equipment for Ni River Central Pump Station Forwarded to Procurement on 23 May
10 24 April 2020 Mongolia 45007-004 UB USGADIP Tranch - 2 Consulting Services for Institutional Strengthening and Capacity Building - CS02 Forwarded to Procurement on 27 April
9 21 April 2020 Mongolia Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 2 Forwarded to Procurement on 21 April
8 9 April 2020 Mongolia TA-9752 MON: National Consultant for Communications Specialist on Extractive Industries Transparency Initiative (EITI) (52330-001) Forwarded to Procurement on 9 April
7 1 April 2020 Mongolia Ensuring Inclusiveness and Service Delivery for Persons with Disabilities Project Forwarded to Procurement on 2 April
6 2 March 2020 Pakistan Central Asia Regional Economic Cooperation Regional Improving Border Services Project Forwarded to Procurement on 2 March
5 18 February 2020 Bangladesh Unidentified ADB Project in Bangladesh Forwarded to Procurement on 18 February
4 10 February 2020 India Strengthening Capacity to Design and Implement Transport Infrastructure Projects Complaint closed.
3 5 February 2020 Pakistan Unidentified ADB Project in Lahore, Pakistan Forwarded to Procurement on 5 February
2 4 February 2020 Pakistan Rehabilitation of National Highways and Bridges Fazilpur Forwarded to Procurement on 5 February
1 26 January 2020 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1 Complaint closed.

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator