Accountability Mechanism: Complaints Registry

This registry lists complaints related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the Complaint-Receiving Officer (CRO) are also included.

Registration herein is an administrative step and does not mean the complaint is eligible for either problem-solving or compliance review (Para. 155, 2012 Accountability Mechanism Policy), each having their separate registries for complaints forwarded to them by the CRO.

Definitions:

• ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
• Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)

Number	Date Received	Country	Project Name	Status
43	5 June 2023	Tajikistan	N/A	Pending with CRO
42	4 June 2023	Bangladesh	Not provided	Forwarded to procurement on 5 June
41	3 June 2023	Pakistan	Punjab Intermediate Cities Improvement Investment Project	Forwarded to OSPF on 5 June
40	26 May 2023	Pakistan	Unidentified Project	Pending with CRO
39	25 May 2023	Viet Nam	Secondary Green Cities Development Project	Forwarded to SPF on 2 June
38	24 May 2023	Pakistan	Punjab Intermediate Cities Improvement Investment Project	Pending with CRO
37	23 May 2023	Pakistan	Jamshoro Power Generation Project	Forwarded to procurement on 23 May
36	19 May 2023	India	Meghalaya Power Distribution Sector Improvement Project	Forwarded to procurement on 23 May
35	19 May 2023	India	Promoting Innovative Financial Inclusion Program (Subprogram 1)	Forwarded to procurement on 18 April
34	16 May 2023	Bhutan	Green and Resilient Affordable Housing Sector Project	Forwarded to SARD on 17 May
33	15 May 2023	Pakistan	N/A	Pending with CRO
32	14 May 2023	Pakistan	Power Distribution Enhancement Investment Program – Tranche 2	Closed on 20 May
31	13 May 2023	Pakistan	Emergency Flood Assistance Project	Forwarded to procurement on 15 May
30	8 May 2023	India	Uttarakhand Integrated and Resilient Urban Development Project	Pending with CRO
29	4 May 2023	Timor-Leste	Power Distribution Modernization Project	Forwarded to procurement on 4 May
28	28 April 2023	India	Water project in Uttarakhand	Closed
27	19 April 2023	Mongolia	Regional Road Development and Maintenance Project	Forwarded to CRP on 8 May
26	18 April 2023	N/A	Various ADB projects	Forwarded to procurement on 18 April
25	17 April 2023	Afghanistan	Energy Supply Improvement Investment Program – Tranche 1	Forwarded to procurement on 18 April
24	13 April 2023	Pakistan	Peshawar Sustainable Bus Rapid Transit Corridor Project	Pending with CRO
23	12 April 2023	Pakistan	Balochistan Water Resources Development Sector Project	Pending with CRO
22	7 April 2023	N/A	Unidentified ADB projects	Forwarded to procurement on 10 April
21	5 April 2023	Pakistan	Khyber Pakhtunkhwa Health Systems Strengthening Program	Forwarded to procurement on 10 April
20	30 March 2023	Nepal	Palpa 220 kV Substation Project	Closed
19	29 March 2023	India	Odisha Skill Development Project	Forwarded to procurement on 30 March
18	28 March 2023	Pakistan	Preparing Sustainable Energy Projects	Forwarded to procurement on 29 March
17	25 March 2023	Lao PDR	Monsoon Wind Power Project	Closed
16	23 March 2023	India	Chennai-Kanyakumari Industrial Corridor Power Sector Investment Project	Closed
15	16 March 2023	Sri Lanka	Integrated Road Investment Program	Forwarded to procurement on 16 March
14	12 March 2023	Bangladesh	South Asia Subregional Economic Cooperation Dhaka Sylhet Corridor Road Investment Project – Tranche 1	Closed Complaint also forwarded to OAI
13	27 February 2023	Pakistan	Peshawar Sustainable Bus Rapid Transit Corridor Project	Closed
12	23 February 2023	Bangladesh	South Asia Subregional Economic Cooperation Chittagong-Cox’s Bazar Railway Project, Phase 1	Forwarded to SARD on 24 February
11	21 February 2023	Pakistan	Strengthening Food Security Post-COVID-19 and Locust Attack	Forwarded to procurement on 21 February
10	13 February 2023	India	Karnataka Integrated and Sustainable Water Resources Management Investment Program – Project 1	Forwarded to procurement on 13 February
9	13 February 2023	Bangladesh	Power System Efficiency Improvement Project	Forwarded to procurement on 13 February
8	27 January 2023	India	Shapoorji Affordable Housing Project	Closed
7	27 January 2023	Pakistan	Khyber Pakhtunkhwa Cities Improvement Project	Forwarded to procurement on 30 January
6	27 January 2023	Pakistan	Balochistan Water Resources Development Sector Project	Forwarded to SPF on 8 February Ineligible on 3 March Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving.
5	22 January 2023	Pakistan	Balakot Hydropower Development Project	Forwarded to OAI on 23 January
4	20 January 2023	India	N/A	Forwarded to procurement on 23 January
3	11 January 2023	Pakistan	Federally Administered Tribal Areas Water Resources Development Project	Forwarded to SPF on 20 April
2	6 January 2023	Pakistan	N/A	Forwarded to SDCC on 9 January
1	1 January 2023	Regional	Accelerating Sanitation for All in Asia and the Pacific	Forwarded to OAI and OPEC on 3 January

Terms:

  Complaints Registry Archive (2012-2022)

  Problem-Solving Complaints Handled by the Office of the Special Project Facilitator

  Compliance Review Complaints Handled by the Compliance Review Panel