Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Accountability Mechanism: Complaints Registry

This registry lists complaints related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the Complaint-Receiving Officer (CRO) are also included.

Registration herein is an administrative step and does not mean the complaint is eligible for either problem-solving or compliance review (Para. 155, 2012 Accountability Mechanism Policy), each having their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)

2024

Number Date Received Country Project Name Status
23 15 February 2024 Bangladesh South Asia Subregional Economic Cooperation Dhaka-Northwest Corridor Road Project, Phase 2 Forwarded to OAI on 16 February 2024
22 10 February 2024 Pakistan National Disaster Risk Management Fund Pending with CRO
21 9 February 2024 Sri Lanka Greater Colombo Water and Wastewater Management Improvement Investment Program Pending with CRO
20 6 February 2024 Pakistan Central Asia Regional Economic Cooperation Regional Improving Border Services Project Pending with CRO
19 1 February 2024 Pakistan Punjab Intermediate Cities Improvement Investment Project Pending with CRO
18 31 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Pending with CRO
17 25 January 2024 Pakistan Balakot Hydropower Development Project Pending with CRO
16 25 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Pending with CRO
15 23 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Forwarded to CRP on 2 February 2024
14 21 January 2024 Pakistan Balakot Hydropower Development Project Forwarded to SPF on 14 February 2024
13 17 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Pending with CRO.
12 15 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Pending with CRO.
11 14 January 2024 Pakistan Federally Administered Tribal Areas Water Resources Development Project

Forwarded to OAI on 15 January 2024.

Pending with CRO

10 13 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Forwarded to SPF on 1 February 2024
9 11 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Pending with CRO
8 11 January 2024 Philippines Water District Development Sector Project Forwarded to CRP on 26 January 2024.
7 9 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to SPF on 16 January 2024.

Ineligible on 16 February 2024.

6 8 January 2024 Pakistan Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkhwa Water Resources Project Forwarded to Procurement on 9 January 2024.
5 6 January 2024 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1

Forwarded to OAI on 8 January 2024.

Forwarded to SPF on 23 January 2024.

4 6 January 2024 India Supporting COVID-19 Response and Vaccination Program Forwarded to OPEC on 8 January 2024.
3 3 January 2024 Bangladesh Water Project in Dhaka Pending with CRO
2 1 January 2024 India Delhi-Meerut Regional Rapid Transit System Investment Project

Forwarded to SPF on 16 January 2024.

Ineligible on 12 February 2024.

1 1 January 2024 India Maharashtra Rural Connectivity Improvement Project

Forwarded to SPF on 8 January 2024.

Ineligible on 16 February 2024

Number Date Received Country Project Name Status
107 28 December 2023 Pakistan Not an ADB-assisted Project Closed
106 25 December 2023 India Delhi-Meerut Regional Rapid Transit System Investment Project Forwarded to OAI on 2 January 2024
105 16 December 2023 India India: Uttarakhand Integrated and Resilient Urban Development Project Forwarded to Project Team on 20 December 2022.
104 4 December 2023 Regional Regional Support to Address the Outbreak of Coronavirus Disease 2019 and Potential Outbreaks of Other Communicable Diseases Forwarded to Procurement on 5 December 2023
103 3 December 2023 Nepal Bagmati River Basin Improvement Project Closed
102 2 December 2023 India Not an ADB-assisted Project Closed
101 2 December 2023 Pakistan Education Project in Sindh Closed
100 25 November 2023 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to SPF on 18 December 2023.

Withdrawn by complainant on 21 December 2023.

99 25 November 2023 Viet Nam Secondary Green Cities Development Project

Forwarded to SPF on 1 December 2023.

Eligible on 12 December 2023.

98 25 November 2023 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to SPF on 23 January 2024

Ineligible on 16 February 2024.

97 24 November 2023 Georgia Batumi Bypass Road Project Forwarded to SPF on 11 January 2024
96 20 November 2023 Fiji Urban Water Supply and Wastewater Management Investment Program, Tranche 1 Closed
95 15 November 2023 Georgia Livable Cities Investment Program Forwarded to Procurement on 16 November 2023
94 9 November 2023 Pakistan Emergency Flood Assistance Project

Forwarded to SPF on 29 November 2023.

Ineligible on 3 January 2024.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

93 25 October 2023 Pakistan Power Transmission Strengthening Project Forwarded to Procurement on 25 October
92 11 October 2023 N/A N/A Forwarded to OPEC on 12 October
91 10 October 2023 Sri Lanka Dry Zone Urban Water and Sanitation Project Forwarded to OAI on 12 October.
90 9 October 2023 Bangladesh Dhaka Mass Rapid Transit Development Project (Line 5, Southern Route) Forwarded to OAI on 10 October
89 6 October 2023 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Forwarded to SPF on 7 November
88 3 October 2023 Bangladesh N/A Closed
87 3 October 2023 Pakistan Federally Administered Tribal Areas Water Resources Development Project Closed
86 30 September 2023 People's Republic of China Shanxi Changzhi Low-Carbon Climate-Resilient Circular Economy Transformation Project

Forwarded to OAI on 3 October.

Forwarded to Procurement on 4 October.

85 28 September 2023 Fiji Suva Nausori Water Supply and Sewerage Project Forwarded to OAI and Procurement on 28 September.
84 25 September 2023 Pakistan Balochistan Water Resources Development Sector Project

Forwarded to SPF on 23 October 2023.

Ineligible on 8 November.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

Forwarded to OAI on 25 September.

83 21 September 2023 Pakistan Chashma Right Bank Irrigation Project (Stage III) Closed
82 21 September 2023 India Meghalaya Power Distribution Sector Improvement Project Forwarded to Procurement on 22 September
81 17 September 2023 Pakistan Jalalpur Irrigation Project

Forwarded to SPF on 2 November 2023

Ineligible on December 2023.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

80 16 September 2023 Uzbekistan Sustainable Solid-Waste Management Project Forwarded to Procurement and Project Team on 18 September
79 14 September 2023 Bangladesh Bangladesh Power System Enhancement and Efficiency Improvement Project -Additional Financing Forwarded to Procurement on 15 September
78 14 September 2023 Fiji Urban Water Supply and Wastewater Management Investment Program, Tranche 1

Forwarded to Project Team on 14 September.

Forwarded to OAI on 15 September.

77 9 September 2023 India Tamil Nadu Industrial Connectivity Project

Closed.

Forwarded to OAI on 11 September.

76 8 September 2023 Nepal Nuts and Fruits in Hilly Areas Project Forwarded to Procurement on 9 September
75 4 September 2023 India Imphal Ring Road Project

Forwarded to SPF on 13 November.

Ineligible on 3 January 2024.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

74 1 September 2023 Sri Lanka Health System Enhancement Project Forwarded to Procurement and OAI on 2 September
73 30 August 2023 India Bihar State Highways III Project Forwarded to Procurement and OAI on 30 August
72 28 August 2023 Maldives Responsive COVID-19 Vaccination for Recovery Project under the Asia Pacific Vaccine Access Facility Forwarded to Procurement and OAI on 29 August
71 27 August 2023 India Unidentified Project Forwarded to Procurement on 28 August
70 23 August 2023 India Uttarakhand Integrated and Resilient Urban Development Project Closed. Withdrawn by complainant.
69 21 August 2023 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Closed
68 20 August 2023 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 2) Forwarded to BPMSD on 21 August
67 18 August 2023 Uzbekistan Solid Waste Management Improvement Project Forwarded to Procurement on 20 August
66 18 August 2023 Afghanistan Road Network Development Project I (Bala Murghab to Leman) Forwarded to Procurement on 18 August
65 14 August 2023 Regional Floating Solar Energy Development Forwarded to Procurement on 15 August
64 12 August 2023 Pakistan Unidentified Project Forwarded to OAI and Procurement on 15 August
63 12 August 2023 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1 Closed
62 31 July 2023 Nepal South Asia Subregional Economic Cooperation Mugling–Pokhara Highway Improvement Phase 1 Project Closed
61 24 July 2023 Lao PDR Vientiane Sustainable Urban Transport Project Forwarded to Procurement on 24 July
60 23 July 2023 People's Republic of China Gansu Internet-Plus Agriculture Development Project Forwarded to Procurement on 24 July
59 22 July 2023 Pakistan Khyber Pakhtunkhwa Cities Improvement Project

Forwarded to SPF on 28 July

Ineligible on 24 August.

58 21 July 2023 Pakistan Unidentified Project Closed
57 15 July 2023 India Karnataka State Highways Improvement III Project

Forwarded to SPF on 2 August

Ineligible on 29 August.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

56 14 July 2023 Nepal Urban Water Supply and Sanitation (Sector) Project

Forwarded to SPF on 27 July

Ineligible on 24 August.

55 13 July 2023 Pakistan Khyber Pakhtunkhwa Cities Improvement Projects - Project Readiness Financing Forwarded to procurement on 13 July
54 13 July 2023 India Uttarakhand Integrated and Resilient Urban Development Project

Forwarded to SPF on 24 July

Complaint withdrawn on 1 August.

53 12 July 2023 Unidentified Country Unidentified Project Closed
52 12 July 2023 Sri Lanka Greater Colombo Water and Wastewater Management Improvement Investment Program - Tranche 2

Forwarded to SPF on 13 September

Ineligible on 11 October.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

51 5 July 2023 Non-ADB Member Country Unidentified Project Closed
50 3 July 2023 Sri Lanka Health System Enhancement Project Forwarded to procurement on 4 July
49 25 June 2023 Pakistan Jalalpur Irrigation Project

Forwarded to SPF on 20 July

Ineligible on 4 July

Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving.

48 24 June 2023 India Unidentified Project Closed
47 23 June 2023 Nepal Rural Connectivity Improvement Project - Additional Financing Forwarded to procurement on 26 June
46 9 June 2023 Georgia Urban Services Improvement Investment Program -Tranche 6 Forwarded to procurement on 13 June
45 9 June 2023 Sri Lanka Southern Road Connectivity Project Closed
44 7 June 2023 Mongolia Not provided Forwarded to procurement on 8 June
43 5 June 2023 Tajikistan N/A Forwarded to BPMSD on 6 June
42 4 June 2023 Bangladesh Not provided Forwarded to procurement on 5 June
41 3 June 2023 Pakistan Punjab Intermediate Cities Improvement Investment Project

Forwarded to SPF on 5 June

Ineligible on 4 July

Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving

40 26 May 2023 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project

Forwarded to SPF on 11 August.

Ineligible on 12 September.

39 25 May 2023 Viet Nam Secondary Green Cities Development Project

Forwarded to SPF on 2 June

Ineligible on 4 July.

Issues being resolved at the operations department level. Complaint forwarded to SERD for problem-solving

38 24 May 2023 Pakistan Punjab Intermediate Cities Improvement Investment Project

Forwarded to SPF on 26 June 2023.

Declared Eligible on 11 July 2023.

37 23 May 2023 Pakistan Jamshoro Power Generation Project Forwarded to procurement on 23 May
36 19 May 2023 India Unidentified Project Forwarded to procurement on 23 May
35 19 May 2023 Indonesia Promoting Innovative Financial Inclusion Program (Subprogram 1) Forwarded to procurement on 22 May
34 16 May 2023 Bhutan Green and Resilient Affordable Housing Sector Project Forwarded to SARD on 17 May
33 15 May 2023 Pakistan N/A Closed
32 14 May 2023 Pakistan Power Distribution Enhancement Investment Program – Tranche 2 Closed
31 13 May 2023 Pakistan Emergency Flood Assistance Project Forwarded to procurement on 15 May
30 8 May 2023 India Uttarakhand Integrated and Resilient Urban Development Project Closed
29 4 May 2023 Timor-Leste Power Distribution Modernization Project Forwarded to procurement on 4 May
28 28 April 2023 India Water project in Uttarakhand Closed
27 19 April 2023 Mongolia Regional Road Development and Maintenance Project

Forwarded to CRP on 8 May

Ineligible on 4 August.

26 18 April 2023 N/A Various ADB projects Forwarded to procurement on 18 April
25 17 April 2023 Afghanistan Energy Supply Improvement Investment Program – Tranche 1 Forwarded to procurement on 18 April
24 13 April 2023 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project

Forwarded to SPF on 13 June

Declared Ineligible on 11 July 2023.

Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving.

23 12 April 2023 Pakistan Balochistan Water Resources Development Sector Project Closed
22 7 April 2023 N/A Unidentified ADB projects Forwarded to procurement on 10 April
21 5 April 2023 Pakistan Khyber Pakhtunkhwa Health Systems Strengthening Program Forwarded to procurement on 10 April
20 30 March 2023 Nepal Palpa 220 kV Substation Project Closed
19 29 March 2023 India Odisha Skill Development Project Forwarded to procurement on 30 March
18 28 March 2023 Pakistan Preparing Sustainable Energy Projects Forwarded to procurement on 29 March
17 25 March 2023 Lao PDR Monsoon Wind Power Project Closed
16 23 March 2023 India Chennai-Kanyakumari Industrial Corridor Power Sector Investment Project Closed
15 16 March 2023 Sri Lanka Integrated Road Investment Program Forwarded to procurement on 16 March
14 12 March 2023 Bangladesh South Asia Subregional Economic Cooperation Dhaka Sylhet Corridor Road Investment Project – Tranche 1

Closed

Complaint also forwarded to OAI

13 27 February 2023 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Closed
12 23 February 2023 Bangladesh South Asia Subregional Economic Cooperation Chittagong-Cox’s Bazar Railway Project, Phase 1 Forwarded to SARD on 24 February
11 21 February 2023 Pakistan Strengthening Food Security Post-COVID-19 and Locust Attack Forwarded to procurement on 21 February
10 13 February 2023 India Karnataka Integrated and Sustainable Water Resources Management Investment Program – Project 1 Forwarded to procurement on 13 February
9 13 February 2023 Bangladesh Power System Efficiency Improvement Project Forwarded to procurement on 13 February
8 27 January 2023 India Shapoorji Affordable Housing Project Closed
7 27 January 2023 Pakistan Khyber Pakhtunkhwa Cities Improvement Project Forwarded to procurement on 30 January
6 27 January 2023 Pakistan Balochistan Water Resources Development Sector Project

Forwarded to SPF on 8 February

Ineligible on 3 March

Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving.

5 22 January 2023 Pakistan Balakot Hydropower Development Project Forwarded to OAI on 23 January
4 20 January 2023 India N/A Forwarded to procurement on 23 January
3 11 January 2023 Pakistan Federally Administered Tribal Areas Water Resources Development Project

Forwarded to SPF on 20 April.

Ineligible on 19 May.

Closed on 26 May.

2 6 January 2023 Pakistan N/A Forwarded to SDCC on 9 January
1 1 January 2023 Regional Accelerating Sanitation for All in Asia and the Pacific Forwarded to OAI and OPEC on 3 January

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity
OCRP = Office of the Compliance Review Panel

OD = Operations Department
OPEC = Office of Professional Ethics and Conduct
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SDCC = Sustainable Development and Climate Change Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator

Contact

Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines


About the Complaint Receiving Officer

The single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.