Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Accountability Mechanism: Complaints Registry

This registry lists complaints related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the Complaint-Receiving Officer (CRO) are also included.

Registration herein is an administrative step and does not mean the complaint is eligible for either problem-solving or compliance review (Para. 155, 2012 Accountability Mechanism Policy), each having their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
Number Date Received Country Project Name Status
36 18 April 2024 Pakistan Khyber Pakhtunkhwa Cities Improvement Project Forwarded to Project Team on 20 April 2024.
35 3 April 2024 Georgia East–West Highway (Shorapani–Argveta Section) Improvement Project Forwarded to SPF on 12 April 2024.
34 2 April 2024 Pakistan Peshawar Sustainable Bus Rapid Transit Corridor Project Pending with CRO
33 1 April 2024 Pakistan Khyber Pakhtunkhwa Cities Improvement Project

Forwarded to OAI on 3 April 2024.

Forwarded to CRP on 16 April 2024.

32 28 March 2024 Nepal South Asia Subregional Economic Cooperation Mugling–Pokhara Highway Improvement Phase 1 Project Pending with CRO
31 26 March 2024 Pakistan Karachi Bus Rapid Transit Red Line Project Forwarded to Project Team on 27 March 2024
30 26 March 2024 People's Republic of China Jiangxi Xinyu Kongmu River Watershed Flood Control and Environmental Improvement Forwarded to Project Team on 26 March 2024
29 18 March 2024 Sri Lanka Health System Enhancement Project – Additional Financing Forwarded to Procurement on 18 March 2024
28 15 March 2024 Cambodia Skills for Future Economy Sector Development Program (Subprogram 1) Forwarded to the Project Team on 19 March 2024
27 13 March 2024 Pakistan Khyber Pakhtunkhwa Cities Improvement Project Forwarded to Procurement on 15 March 2024
26 7 March 2024 Uzbekistan Zarafshan Wind Power Project Forwarded to SPF on 19 March 2024
25 27 February 2024 Pakistan Khyber Pakhtunkhwa Water Resources Development Project Pending with CRO
24 22 February 2024 Pakistan Khyber Pakhtunkhwa Provincial Roads Improvement Project Closed on 23 April 2024.
23 15 February 2024 Bangladesh South Asia Subregional Economic Cooperation Dhaka-Northwest Corridor Road Project, Phase 2 Forwarded to OAI on 16 February 2024
22 10 February 2024 Pakistan National Disaster Risk Management Fund

Forwarded to SPF on 23 February 2024.

Ineligible on 15 March 2024

21 9 February 2024 Sri Lanka Greater Colombo Water and Wastewater Management Improvement Investment Program

Closed on 11 April 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

20 6 February 2024 Pakistan Central Asia Regional Economic Cooperation Regional Improving Border Services Project

Forwarded to SPF on 29 February 2024.

Ineligible on 2 April 2024.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

19 1 February 2024 Pakistan Punjab Intermediate Cities Improvement Investment Project Forwarded to Procurement on 2 February 2024.
18 31 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to CRP on 26 January 2024.

Ineligible on 26 March 2024. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

17 25 January 2024 Pakistan Balakot Hydropower Development Project Forwarded to CRP on 21 February 2024.
16 25 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Closed on 25 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

15 23 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to CRP on 2 February 2024

Withdrawn by complainant on 26 February 2024.

14 21 January 2024 Pakistan Balakot Hydropower Development Project

Forwarded to SPF on 14 February 2024

Ineligible on 12 March 2024.

Matter already being dealt with by CRP.

13 17 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Closed on 20 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

12 15 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Closed on 18 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

11 14 January 2024 Pakistan Federally Administered Tribal Areas Water Resources Development Project

Forwarded to OAI on 15 January 2024.

Closed on 22 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

10 13 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to SPF on 1 February 2024.

Ineligible on 29 February 2024.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

9 11 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Closed on 13 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

8 11 January 2024 Philippines Water District Development Sector Project Forwarded to CRP on 26 January 2024.
7 9 January 2024 Pakistan Karachi Bus Rapid Transit Red Line Project

Forwarded to SPF on 16 January 2024.

Ineligible on 16 February 2024.

6 8 January 2024 Pakistan Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkhwa Water Resources Project Forwarded to Procurement on 9 January 2024.
5 6 January 2024 Pakistan Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1

Forwarded to OAI on 8 January 2024.

Forwarded to SPF on 23 January 2024.

Ineligible on 27 February 2024.

Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues.

4 6 January 2024 India Supporting COVID-19 Response and Vaccination Program Forwarded to OPEC on 8 January 2024.
3 3 January 2024 Bangladesh Water Project in Dhaka

Closed on 4 March 2024.

Failure to comply with minimum requirements under para. 151 of AMP 2012.

2 1 January 2024 India Delhi-Meerut Regional Rapid Transit System Investment Project

Forwarded to SPF on 16 January 2024.

Ineligible on 12 February 2024.

1 1 January 2024 India Maharashtra Rural Connectivity Improvement Project

Forwarded to SPF on 8 January 2024.

Ineligible on 16 February 2024

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity
OCRP = Office of the Compliance Review Panel

OD = Operations Department
OPEC = Office of Professional Ethics and Conduct
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SDCC = Sustainable Development and Climate Change Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator

Contact

Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines


About the Complaint Receiving Officer

The single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.