In the Spotlight
This annual report presents the achievements and accomplishments of the Office of the Special Project Facilitator and the Office of the Compliance Review Panel for ADB’s Accountability Mechanism in 2021.
The series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.
This annual report details how ADB’s Office of the Special Project Facilitator and Office of the Compliance Review Panel handled concerns of people affected by ADB-assisted projects during the coronavirus disease (COVID-19) pandemic.
This publication focuses on an investment program in Ulaanbaatar, Mongolia, as one of the Office of the Special Project Facilitator’s (OSPF) Lessons Learned series of case studies on ADB’s complaint management experience.