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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

In the Spotlight

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Office of the Special Project Facilitator’s Lessons Learned

The series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.

Publication | 03 Nov 2020

Office of the Special Project Facilitator’s Lessons Learned: Ulaanbaatar Urban Services and Ger Areas Development Investment Program, Tranche 1

This publication focuses on an investment program in Ulaanbaatar, Mongolia, as one of the Office of the Special Project Facilitator’s (OSPF) Lessons Learned series of case studies on ADB’s complaint management experience.

Publication | 08 Oct 2020

Office of the Special Project Facilitator’s Lessons Learned: Sustainable Urban Transport Investment Program, Tranche 3 in Georgia

This publication focuses on the Tbilisi-Rustavi highway modernization project in Georgia as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on ADB’s complaint management experience.

Publication | 27 May 2018

Building Bridges: Lessons from Problem-Solving in Viet Nam

This study discusses the complex Grievance Redress Mechanism process in ADB's Central Mekong Delta Region Connectivity Project in Viet Nam and tackles involuntary resettlement and environmental safeguards issues.

ADB's Accountability Mechanism

ADB's Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance with ADB's operational policies and procedures. It consists of two separate but complementary functions: problem-solving function and compliance review function.

The objective of the Accountability Mechanism Policy 2012 is to be accountable to people for ADB-assisted projects as a last resort mechanism. Our policy and information are available in several local languages for easier access by project-affected people. We would appreciate the NGO/CSO community's carrying forward the message of ADB's Accountability Mechanism as widely as possible to people in developing countries.

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Filing a Complaint

Get information on how project-affected people can file a complaint and what types of complaints are not handled by the Accountability Mechanism.

Problem-solving Function

The problem-solving function aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving.

Compliance Review Function

The compliance review focuses on the direct and material harm alleged by project-affected people, and whether this is caused by ADB’s violations of its operational policies and procedures in formulating, processing, or implementing the project.

Process flow: How we handle your complaint

You have sent your complaint to the Complaint Receiving Officer. What happens next? Follow the steps in the process of filing a complaint.

Publications

Contact Information

The Complaint Receiving Officer is the single point of entry for complaints. The Complaint Receiving Officer serves as the first contact for project-affected people.

For complaints, general queries, or feedback relating to the Accountability Mechanism, please contact:

Complaint Receiving Officer Accountability Mechanism Asian Development Bank 6 ADB Avenue, Mandaluyong City 1550 Metro Manila, Philippines   +63 2 8632 4444 ext 70309   +63 2 8636 2086   Email contact form