In the Spotlight

Office of the Special Project Facilitator’s Lessons Learned
The series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.

Office of the Special Project Facilitator’s Lessons Learned: Ulaanbaatar Urban Services and Ger Areas Development Investment Program, Tranche 1
This publication focuses on an investment program in Ulaanbaatar, Mongolia, as one of the Office of the Special Project Facilitator’s (OSPF) Lessons Learned series of case studies on ADB’s complaint management experience.

Office of the Special Project Facilitator’s Lessons Learned: Sustainable Urban Transport Investment Program, Tranche 3 in Georgia
This publication focuses on the Tbilisi-Rustavi highway modernization project in Georgia as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on ADB’s complaint management experience.

Building Bridges: Lessons from Problem-Solving in Viet Nam
This study discusses the complex Grievance Redress Mechanism process in ADB's Central Mekong Delta Region Connectivity Project in Viet Nam and tackles involuntary resettlement and environmental safeguards issues.