ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty.
Established in 1966, it is owned by 68 members—49 from the region.
ORGANIZATION
ACCOUNTABILITY
ADB supports projects in developing member countries that create economic and development impact, delivered through both public and private sector operations, advisory services, and knowledge support.
Accountability Mechanism
The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
In the Spotlight
ADB Accountability Mechanism Annual Report 2021
This annual report presents the achievements and accomplishments of the Office of the Special Project Facilitator and the Office of the Compliance Review Panel for ADB’s Accountability Mechanism in 2021.
Office of the Special Project Facilitator’s Lessons Learned
The series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.
A Problem-Solving Story: The Improved Lives of Gan and Bol after Resettlement
Listen and learn from a mock story based on a real accountability case in Mongolia. This short-animated video explains how accountability is not bad for development and how it can change the lives of people. See how the accountability of ADB projects not only leads to the improvement of people’s lives but also helps ADB achieve greater development impact.
A Compliance Story: How Sophea Overcame Loss and Loans
Listen and learn from a mock story based on a real accountability case in Cambodia. This short-animated video explains how accountability is not bad for development and how it can change the lives of people. See how the accountability of ADB projects not only leads to the improvement of people’s lives but also helps ADB achieve greater development impact.
ADB's Accountability Mechanism
Provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance with ADB's operational policies and procedures. It consists of two separate but complementary functions: problem-solving function and compliance review function.
Information on how project-affected people can file a complaint and what types of complaints are not handled by the Accountability Mechanism.
You have sent your complaint to the Complaint Receiving Officer. What happens next? Follow the steps in the process of filing a complaint.
Aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving.
Focuses on the direct and material harm alleged by project-affected people, and if caused by ADB’s violations of its operational policies and procedures in formulating, processing, or implementing the project.
ADB’s Accountability Mechanism at 25
To celebrate 25 years of the Accountability Mechanism, we are sharing stories of people who were impacted by ADB-funded projects, told through their eyes. Names and certain details have been changed to safeguard confidentiality. We dedicate these stories to those with an untold story, and those who continue to suffer the injuries of silence, disappointment, poverty, and discrimination.
What's New
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| Institutional Documents, Policies, Strategies, and Plans
Accountability Mechanism Communication Strategy
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| Institutional Documents, Policies, Strategies, and Plans
Accountability Mechanism Knowledge Management Strategy: First Resort for Learning, Last Resort for Complaints
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| News Releases, News Release
ADB Bolsters Integrity Sanctions Controls and Investigations Amid Increasing Risks
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| Board Documents
Annual Report of the Board Compliance Review Committee 2022
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| Reports
Lessons Learned from Compliance Reviews at the Asian Development Bank (2004–2020): Sustainable Urban Transport Investment Program—Tranche 3 in Georgia
Contact
Complaint Receiving Officer Accountability Mechanism Asian Development Bank 6 ADB Avenue, Mandaluyong City 1550 Metro Manila, PhilippinesThe Complaint Receiving Officer is the single point of entry for complaints. The Complaint Receiving Officer serves as the first contact for project-affected people when they want to access the Accountability Mechanism. However, as the Accountability Mechanism is the last resort mechanism, complainants are encouraged to make good faith efforts to solve problems with the ADB operations department before filing a complaint with the Accountability Mechanism.