Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Problem-Solving Function: Complaints Registry by Project

This registry records complaints received and registered by the Office of the Special Project Facilitator (OSPF).

Sovereign Projects

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2024-15-03-0175 Pakistan: Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 1)
  • Road safety
  • Complaint received, 24 May 2024
  • Complaint acknowledged and registered, 29 May 2024
  • Eligibility (not eligible, not eligible, complainants have yet to address problem with concerned ADB operations department), 24 June 2024
SPF-2024-14-01-0174 Georgia: East–West Highway (Khevi-Ubisa Section) Improvement Project
  • Access to property
  • Complaint received, 22 May 2024
  • Complaint acknowledged and registered, 29 May 2024
  • Eligibility (eligible), 19 June 2024
  • Under review and assessment phase.
SPF-2024-13-02-0173 Georgia: East–West Highway (Shorapani–Argveta Section) Improvement Project
  • Business income losses
  • Complaint received, 14 May 2024
  • Complaint acknowledged and registered, 14 May 2024
  • Eligibility (not eligible, not eligible, complainants have yet to address problem with concerned ADB operations department), 11 June 2024
SPF-2024-12-01-0172 Georgia: East–West Highway (Shorapani–Argveta Section) Improvement Project
  • Access to property
  • Complaint received, 12 April 2024
  • Complaint acknowledged and registered, 15 April 2024
  • Eligibility (eligible), 24 April 2024
  • Under review and assessment phase.
SPF-2024-10-01-0170 Pakistan: Central Asia Regional Economic Cooperation Regional Improving Border Services Project
  • Business income loses
  • Complaint received, 29 February 2024
  • Complaint acknowledged and registered, 4 March 2024
  • Eligibility (not eligible, not eligible, complainants have yet to address problem with concerned ADB operations department), 2 April 2024
SPF-2024-09-01-0169 Pakistan: National Disaster Risk Management Fund
  • Exclusion from project intervention
  • Complaint received, 22 February 2024
  • Complaint acknowledged and registered, 23 February 2024
  • Eligibility (not eligible, complaint issues are about actions that are not related to ADB’s action or omission in the course of formulating, processing, or implementing the project), 15 March 2024
SPF-2024-08-03-0168 Pakistan: Balakot Hydropower Development Project
  • Nonpayment of allowance entitlement
  • Loss of building materials
  • Information disclosure
  • Complaint received, 14 February 2024
  • Complaint acknowledged and registered, 23 February 2024
  • Eligibility (not eligible, complaint is being dealt with by the Compliance Review Panel), 12 March 2024
SPF-2024-07-04-0167 Pakistan: Karachi Bus Rapid Transit Red Line Project
  • Traffic congestion and safety concerns
  • Disruption to community activities
  • Project design change
  • Complaint received, 1 February 2024
  • Complaint acknowledged and registered, 5 February 2024
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 29 February 2024
SPF-2024-05-03-0165 Pakistan: Karachi Bus Rapid Transit Red Line Project
  • Dust pollution
  • Road safety and pedestrian access
  • Business income loses
  • Complaint received, 23 January 2024
  • Complaint acknowledged and registered, 24 January 2024
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 12 February 2024
SPF-2024-06-02-0166 Pakistan: Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 1)
  • Project design
  • Business income losses
  • Complaint received, 23 January 2024
  • Complaint acknowledged and registered, 24 January 2024
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 27 February 2024
  • Closed, 1 April 2024
SPF-2024-04-03-0164 India: Delhi-Meerut Regional Rapid Transit System Investment Project
  • Project design
  • Information disclosure
  • Consultation
  • Complaint received, 16 January 2024
  • Complaint acknowledged and registered, 17 January 2024
  • Eligibility (not eligible, concerns have already been dealt with and considered by the Special Project Facilitator in SPF-2022-10-01-0130 and SPF-2022-14-02-0134 complaints), 8 February 2024
SPF-2024-03-02-0163 Pakistan: Karachi Bus Rapid Transit Red Line Project
  • Dust pollution
  • Road safety and pedestrian access
  • Business income loses
  • Complaint received, 16 January 2024
  • Complaint acknowledged and registered, 17 January 2024
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 12 February 2024
SPF-2024-02-04-0162 Georgia: Batumi Bypass Road Project
  • Compensation
  • Complaint received, 11 January 2024
  • Complaint acknowledged and registered, 15 January 2024
  • Eligibility (eligible), 23 February 2024
  • Under review and assessment phase.
SPF-2024-01-01-0161 India: Maharashtra Rural Connectivity Improvement Project
  • Land acquisition
  • Compensation
  • Information and consultation
  • Complaint received, 8 January 2024
  • Complaint acknowledged and registered, 9 January 2024
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 14 February 2024
  • Closed, 13 June 2024

2023

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2023-21-01-0160 Pakistan: Karachi Bus Rapid Transit Red Line Project
  • Financial losses
  • Health and environmental impacts
  • Complaint received, 18 December 2023
  • Complaint acknowledged and registered, 19 December 2023
  • Withdrawn prior to eligibility determination, 20 December 2023. Complainants withdrew their complaint from the formal problem-solving process and proceed with the project’s grievance redress mechanism.
SPF-2023-20-02-0159 Viet Nam: Secondary Green Cities Development Project
  • Environmental impact
  • Information and consultation
  • Complaint received, 1 December 2023
  • Complaint acknowledged and registered, 4 December 2023
  • Eligibility (eligible), 12 December 2023
  • Under review and assessment phase.
SPF-2023-19-01-0158 Pakistan: Emergency Flood Assistance Project
  • Exclusion from project intervention
  • Compensation
  • Complaint received, 29 November 2023
  • Complaint acknowledged and registered, 4 December 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 January 2024
SPF-2023-18-01-0157 India: Imphal Ring Road Project
  • Exclusion from project intervention
  • Consultation, land acquisition, and compensation
  • Complaint received, 13 November 2023
  • Complaint acknowledged and registered, 13 November 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 January 2024
SPF-2023-17-08-0156 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Flooding and water leakage
  • Complaint received, 7 November 2023
  • Complaint acknowledged and registered, 7 November 2023
  • Eligibility (eligible), 23 November 2023
  • Under review and assessment phase.
SPF-2023-16-05-0155 Pakistan: Jalalpur Irrigation Project
  • Land acquisition and compensation
  • Complaint received, 2 November 2023
  • Complaint acknowledged and registered, 6 November 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 1 December 2023
SPF-2023-15-02-0154 Pakistan: Balochistan Water Resources Development Sector Project
  • Exclusion from project intervention
  • Complaint received, 23 October 2023
  • Complaint acknowledged and registered, 23 October 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 8 November 2023
  • Closed, 9 January 2024
SPF-2023-14-01-0153 Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 2)
  • Damaged road
  • Flooding
  • Complaint received, 13 September 2023
  • Complaint acknowledged and registered, 14 September 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 11 October 2023
SPF-2023-13-07-0152 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Compensation
  • Complaint received, 11 August 2023
  • Complaint acknowledged and registered, 17 August 2023
  • Eligibility (not eligible, complaint issues are about actions that are not related to ADB’s action or omission in the course of formulating, processing, or implementing the project), 12 September 2023
SPF-2023-12-03-0151 India: Karnataka State Highways Improvement III Project
  • Land acquisition
  • Compensation
  • Complaint received, 2 August 2023
  • Complaint acknowledged and registered, 4 August 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 29 August 2023
SPF-2023-11-02-0150 Pakistan: Khyber Pakhtunkhwa Cities Improvement Project
  • Land acquisition
  • Consultation
  • Information disclosure
  • Financial losses
  • Complaint received, 27 July 2023
  • Complaint acknowledged and registered, 28 July 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 25 August 2023
SPF-2023-10-01-0149 Nepal: Urban Water Supply and Sanitation (Sector) Project
  • Availability of water supply to residences
  • Complaint received, 27 July 2023
  • Complaint acknowledged and registered, 28 July 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 24 August 2023
  • Closed, 24 November 2023
SPF-2023-09-01-0148 India: Uttarakhand Integrated and Resilient Urban Development Project
  • Road repair and restoration
  • Road safety
  • Health impact due to dust
  • Complaint received, 24 July 2023
  • Complaint acknowledged and registered, 25 July 2023
  • Withdrawn prior to eligibility determination, 1 August 2023. Complainants are satisfied with the resolution of the project authorities and concerned ADB operations department on the issues.
SPF-2023-08-04-0147 Pakistan: Jalalpur Irrigation Project
  • Land acquisition
  • Compensation
  • Consultation
  • Complaint received, 20 July 2023
  • Complaint acknowledged and registered, 25 July 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 15 August 2023
SPF-2023-07-04-0146 Pakistan: Punjab Intermediate Cities Improvement Investment Project
  • Land acquisition
  • Complaint received, 26 June 2023
  • Complaint acknowledged and registered, 29 June 2023
  • Eligibility (eligible), 11 July 2023
SPF-2023-06-06-0145 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Business and livelihood losses
  • Compensation
  • Complaint received, 13 June 2023
  • Complaint acknowledged and registered, 14 June 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 11 July 2023
  • Closed, 12 October 2023
SPF-2023-05-03-0144 Pakistan: Punjab Intermediate Cities Improvement Investment Project
  • Environmental and health impacts
  • Complaint received, 6 June 2023
  • Complaint acknowledged and registered, 6 June 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 July 2023
  • Closed, 25 July 2023
SPF-2023-04-01-0143 Viet Nam: Secondary Green Cities Development Project
  • Environmental impact
  • Information and consultation
  • Complaint received, 4 June 2023
  • Complaint acknowledged and registered, 5 June 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 July 2023
  • Complainants resubmitted their complaint for problem-solving on 1 December 2023 and was deemed eligible for the formal problem-solving on 12 December 2023. See SPF-2023-20-02-0159.
SPF-2023-03-01-0142 Pakistan: Federally Administered Tribal Areas Water Resources Development Project
  • Environmental and social impacts
  • Complaint received, 20 April 2023
  • Complaint acknowledged and registered, 21 April 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 May 2023
  • Closed, 26 May 2023
SPF-2023-02-05-0141 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Non-payment of compensation
  • Complaint received, 13 February 2023
  • Complaint acknowledged and registered, 15 February 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 13 March 2023
  • Closed, 12 September 2023. Refer to SPF-2023-13-07-0152.
SPF-2023-01-01-0140 Pakistan: Balochistan Water Resources Development Sector Project
  • Livelihood improvement
  • Community development
  • Consultation
  • Information disclosure
  • Complaint received, 8 February 2023
  • Complaint acknowledged and registered, 9 February 2023
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 March 2023
  • Closed, 29 November 2023

2022

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2022-19-01-0139 Nepal: South Asia Subregional Economic Cooperation Mugling–Pokhara Highway Improvement Phase 1 Project
  • Road safety
  • Dust pollution
  • Complaint received, 10 November 2022
  • Complaint acknowledged and registered, 11 November 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 December 2022
  • Closed, 4 July 2023
SPF-2022-18-01-0138 Pakistan: Supporting Public–Private Partnership Investments in Sindh Province
  • Environment
  • Involuntary resettlement
  • Climate change
  • Stakeholder engagement
  • Complaint received, 9 November 2022
  • Complaint acknowledged and registered, 11 November 2022
  • Eligibility (eligible), 20 December 2022
  • Final Report, 8 June 2023
SPF-2022-17-01-0137 Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program (Tranche 1)
  • Land ownership, compensation, and valuation
  • Complaint received, 7 November 2022
  • Complaint acknowledged and registered, 8 November 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 December 2022
  • Closed, 22 August 2023
SPF-2022-16-02-0136 Pakistan: Punjab Intermediate Cities Improvement Investment Project
  • Land acquisition, compensation, and valuation
  • Lack of meaningful consultation and participation
  • Dissatisfaction on the problem-solving process at the project-level
  • Complaint received, 17 October 2022
  • Complaint acknowledged and registered, 20 October 2022
  • Eligibility (eligible), 15 November 2022
  • Under review and assessment phase.
SPF-2022-15-02-0135 India: Tamil Nadu Industrial Connectivity Project
  • Delayed project construction
  • Road safety
  • Complaint received, 12 October 2022
  • Complaint acknowledged and registered, 13 October 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 November 2022
  • Closed, 31 October 2023
SPF-2022-14-02-0134 India: Delhi-Meerut Regional Rapid Transit System Investment Project
  • Resettlement, compensation, and valuation
  • Impacts on noise and vibration
  • Easement rights, environment, and safety
  • Complaint received, 11 October 2022
  • Complaint acknowledged and registered, 11 October 2022
  • Eligibility (Eligible), 5 December 2022
  • Under review and assessment phase.
SPF-2022-13-03-0133 Georgia: Batumi Bypass Road Project
  • Damage to properties
  • Complaint received, 25 August 2022
  • Complaint acknowledged and registered, 26 August 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 16 September 2022
  • Closed, 11 July 2023
SPF-2022-12-01-0132 India: Tamil Nadu Industrial Connectivity Project
  • Land acquisition
  • Valuation
  • Compensation
  • Complaint received, 27 July 2022
  • Complaint acknowledged and registered, 1 August 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 August 2022
  • Closed, 31 October 2023
SPF-2022-10-01-0130 India: Delhi-Meerut Regional Rapid Transit System Investment Project
  • Environmental and social impacts
  • Compensation
  • Information and awareness
  • Complaint received, 4 July 2022
  • Complaint acknowledged and registered, 5 July 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 1 August 2022
  • Complaint merged with SPF-2022-14-02-0134
SPF-2022-09-02-0129 Pakistan: Balakot Hydropower Development Project
  • Land acquisition
  • Compensation
  • Valuation
  • Complaint received, 28 June 2022
  • Complaint acknowledged and registered, 30 June 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 July 2022
SPF-2022-08-01-0128 India: Maharashtra State Road Improvement Project
  • Land acquisition
  • Compensation
  • Complaint received, 27 June 2022
  • Complaint acknowledged and registered, 28 June 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 25 July 2022
  • Closed, 24 October 2023
SPF-2022-07-01-0127 Pakistan: Balakot Hydropower Development Project
  • Land acquisition
  • Compensation
  • Valuation
  • Complaint received, 21 June 2022
  • Complaint acknowledged and registered, 23 June 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 July 2022
SPF-2022-06-01-0126 Mongolia: Regional Road Development and Maintenance Project
  • Business loss and negative impact on livelihoods
  • Environmental issues
  • Compensation
  • Complaint received, 27 May 2022
  • Complaint acknowledged and registered, 31 May 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 23 June 2022
  • Closed (complainants lodged the same complaint to the Compliance Review Panel), 8 May 2023.
SPF-2022-05-01-0125 Sri Lanka: Mahaweli Water Security Investment Program
  • Land acquisition and compensation
  • Complaint received, 19 May 2022
  • Complaint acknowledged and registered, 20 May 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 17 June 2022
  • Closed, 5 October 2023
SPF-2022-04-01-0124 Pakistan: Khyber Pakhtunkhwa Provincial Roads Improvement Project (Additional Financing)
  • Dust pollution
  • Road safety issues
  • Impact on residential areas and agricultural lands
  • Flooding
  • Complaint received, 12 May 2022
  • Complaint acknowledged and registered, 12 May 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 9 June 2022
  • Closed, 26 May 2023
SPF-2022-03-01-0123 India: Chhattisgarh Road Connectivity Project
  • Valuation
  • Compensation
  • Complaint received, 11 March 2022
  • Complaint acknowledged and registered, 14 March 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 30 March 2022
  • Closed, 24 September 2022
SPF-2022-02-01-0122 Sri Lanka: Second Integrated Road Investment Program
  • Road flooding
  • Complaint received, 25 February 2022
  • Complaint acknowledged and registered, 25 February 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 22 March 2022
  • Closed, 30 August 2022
SPF-2022-01-01-0121 Pakistan: Jalalpur Irrigation Project and Pakistan: Greater Thal Canal Irrigation Project
  • Environment and infrastructure issues
  • Complaint received, 1 February 2022
  • Complaint acknowledged and registered, 2 February 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 15 February 2022

2021

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2021-17-03-0120 Pakistan: Jalalpur Irrigation Project
  • Negative impacts to residential area
  • Alignment of the canal
  • Complaint received, 29 November 2021
  • Complaint acknowledged and registered, 1 December 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 15 December 2021
  • Closed, 7 July 2023
SPF-2021-16-01-0119 Pakistan: Khyber Pakhtunkhwa Cities Improvement Project
  • Negative impacts to ecotourism, irrigation, and crop production
  • Water quality Water quality
  • Lack of information and consultation
  • Complaint received, 19 November 2021
  • Complaint acknowledged and registered, 19 November 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 16 December 2021
  • Closed, 14 July 2022
SPF-2021-15-02-0118 Pakistan: Flood Emergency Reconstruction and Resilience Project
  • Adverse impacts on the existing road caused by the project’s rebuilding and upgrading works
  • Road encroachment due to soil from the new embankment under the project
  • Access and safety
  • Inadequate consultations
  • Complaint received, 24 September 2021
  • Complaint acknowledged and registered, 27 September 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 20 October 2021
SPF-2021-14-01-0117 Nepal: Power Transmission and Distribution Efficiency Enhancement Project
  • Poor underground cabling and foundation of transformer
  • Health and safety
  • Complaint received, 31 August 2021
  • Complaint acknowledged and registered, 1 September 2021
  • Closed, 29 October 2021. Complainants have not made further communication with OSPF after the 21-day eligibility assessment period of the complaint. This action effectively equate to a withdrawal of the complaint and subsequent to the email from the complainants to OSPF on 24 September 2021.
SPF-2021-13-01-0116 India: Sustainable Coastal Protection and Management Investment Program - Tranche 2
  • Damage to fisheries roads
  • Loss of ancestral homes and boat landing areas
  • Complaint received, 17 August 2021
  • Complaint acknowledged and registered, 18 August 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 September 2021
SPF-2021-12-01-0115 Nepal: Electricity Transmission Expansion and Supply Improvement Project
  • Alignment of transmission line going through houses and land
  • Impact on livelihoods
  • Land and property valuation
  • Compensation
  • Complaint received, 13 August 2021
  • Complaint acknowledged and registered, 13 August 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 2 September 2021
SPF-2021-11-01-0114 India: Tamil Nadu Urban Flagship Investment Program- Tranche 2
  • Negative environmental impacts to the river and residential area
  • Nonadherence to local and national laws
  • Complaint received, 11 August 2021
  • Complaint acknowledged and registered, 13 August 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 3 September 2021
  • Closed, 9 August 2022
SPF-2021-10-01-0113 Lao People's Democratic Republic: Greater Mekong Subregion Tourism Infrastructure for Inclusive Growth Project
  • Business operation along the vicinity of the road project without official approval from the relevant provincial authorities
  • Environmental impacts
  • Complaint received, 27 July 2021
  • Complaint acknowledged and registered, 28 July 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 13 August 2021
  • Closed, 22 March 2022
SPF-2021-09-01-0112 Pakistan: Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1
  • Land acquisition and compensation
  • Complaint received, 7 July 2021
  • Complaint acknowledged and registered, 8 July 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 August 2021
  • Closed, 19 January 2024
SPF-2021-08-04-0111 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Compensation for the incurred business losses due to the delayed construction
  • Complaint received, 6 July 2021
  • Complaint acknowledged and registered, 7 July 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 3 August 2021
  • Closed, 19 January 2022
SPF-2021-07-03-0110 Nepal: Tanahu Hydropower Project
  • Loss of properties, livelihood, and village infrastructure
  • Inadequate consultation and participation
  • Unfair compensation
  • Complaint received, 26 May 2021
  • Complaint acknowledged and registered, 26 May 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 June 2021
SPF-2021-06-01-0109 India: Uttar Pradesh Major District Roads Improvement Project
  • Road accidents due to lack of traffic safety signages and other measures
  • Lack of compensation
  • Complaint received, 11 May 2021
  • Complaint acknowledged and registered, 18 May 2021
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 June 2021
  • Closed, 2 February 2022
SPF-2021-05-01-0108 Armenia: Sustainable Urban Development Investment Program – Tranche 2
  • Dust pollution
  • Damage to trees
  • Complaint received, 8 March 2021
  • Complaint acknowledged and registered, 9 March 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the complainants to resolve the complaint), 22 March 2021
  • Closed, 13 July 2022
SPF-2021-04-02-0107 Bangladesh: Emergency Assistance Project
  • Allegation of fraud
  • Lack of consultation
  • Nonpayment of compensation
  • Complaint received, 19 February 2021
  • Complaint acknowledged and registered, 19 February 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 March 2021
  • Closed, 25 April 2022
SPF-2021-03-01-0106 Bangladesh: Emergency Assistance Project
  • Allegation of fraud
  • Lack of consultation
  • Nonpayment of compensation
  • Complaint received, 18 February 2021
  • Complaint acknowledged and registered, 18 February 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 March 2021
  • Closed, 25 April 2022
SPF-2021-02-02-0105 Pakistan: Jalalpur Irrigation Project
  • Land acquisition, valuation, and compensation
  • Complaint received, 12 January 2021
  • Complaint acknowledged and registered, 14 January 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 2 February 2021
  • Closed, 25 April 2022
SPF-2021-01-01-0104 Pakistan: Punjab Intermediate Cities Improvement Investment Project
  • Land acquisition, valuation, and compensation
  • Lack of meaningful consultation and participation
  • Inadequate information dissemination
  • Livelihood restoration
  • Complaint received, 7 January 2021
  • Complaint acknowledged and registered, 13 January 2021
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 27 January 2021
  • Closed, 2 June 2022

2020

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2020-11-01-0103 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 2
  • Delayed payment of compensation to non-title holders
  • Land and property valuation
  • Land acquisition and compensation
  • Lack of reliable and meaningful consultation
  • Ineffective project grievance mechanism
  • Complaint received, 28 December 2020
  • Complaint acknowledged and registered, 4 January 2021
  • Eligibility (eligible), 18 January 2021
  • Review and Assessment Report, 22 March 2021
  • Final Report, 18 August 2021
SPF-2020-10-03-0102 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1
  • Nonadherence to (i) Mongolian road standards, (ii) safety and noise standards, and (ii) requirements for technical and management monitoring of project implementation
  • Nondisclosure of information and lack of meaningful consultation
  • Complaint received, 28 December 2020
  • Complaint acknowledged and registered, 4 January 2021
  • Eligibility (eligible), 18 January 2021
  • Review and Assessment Report, 31 May 2021
  • Final Report, 6 April 2022
SPF-2020-09-03-0101 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Loss of business and livelihoods
  • Devaluation of properties/shops
  • Unsafe pedestrian road access
  • Complaint received, 10 December 2020
  • Complaint acknowledged and registered, 15 December 2020
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 14 January 2021
  • Closed, 19 January 2022
SPF-2020-08-01-0100 Philippines: Infrastructure Preparation and Innovation Facility
  • Lack of consultation
  • Incomplete and misleading baseline study and impact assessment
  • Complaint received, 11 November 2020
  • Complaint acknowledged and registered, 16 November 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 20 November 2020
  • Closed, 2 September 2022
SPF-2020-07-01-0099 Pakistan: Khyber Pakhtunkhwa Provincial Roads Improvement Project
  • Loss of access to the shops due to the project resulting in reduced commercial activity
  • Impact on livelihoods
  • Complaint received, 21 October 2020
  • Complaint acknowledged and registered, 22 October 2020
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 November 2020
  • Closed, 15 May 2022
SPF-2020-06-02-0098 India: Karnataka State Highways Improvement III Project
  • Nonpayment of compensation
  • Complaint received, 12 October 2020
  • Complaint acknowledged and registered, 13 October 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 October 2020
  • Closed, 30 March 2021
SPF-2020-05-01-0097 Georgia: Natakhtari-Jinvali Road Project
  • Loss of agriculture production
  • Impact on livelihoods and tourism
  • Damage to the ecosystem
  • Complaint received, 8 October 2020
  • Complaint acknowledged and registered, 9 October 2020
  • Eligibility (not eligible, the project is in the ADB pipeline but not yet processed for Management or Board consideration), 28 October 2020
SPF-2020-04-01-0096 Pakistan: Jalalpur Irrigation Project
  • Land acquisition and compensation
  • Complaint received, 1 September 2020
  • Complaint acknowledged and registered, 2 September 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned operations department), 9 September 2020
  • Closed, 7 July 2023
SPF-2020-03-01-0095 India: Tamil Nadu Urban Flagship Investment Program - Tranche 1
  • Safety issues on the use of explosives for excavation works
  • Health impact of dust and noise pollution
  • Complaint received, 17 July 2020
  • Complaint acknowledged and registered, 21 July 2020
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 28 August 2020
  • Closed, 15 November 2021
SPF-2020-02-02-0094 Nepal: Tanahu Hydropower Project
  • Dissatisfaction on (i) compensation determined for loss of properties, livelihood, and village infrastructures; and (ii) adequate consultation, information, and participation
  • Incomplete impact assessment on grazing and farm lands
  • Indigenous Peoples representation in the Local Consultative Forum
  • Complaint received, 12 February 2020
  • Complaint acknowledged and registered, 18 February 2020
  • Eligibility (Eligible), 20 February 2020
  • Review and Assessment Report, 16 November 2020
  • Under problem-solving phase.
SPF-2020-01-02-0093 Nepal: Regional Urban Development Project
  • Dissatisfaction on compensation payments for structural damage caused to the property, loss of income and loss of business
  • Complaint received, 3 January 2020
  • Complaint acknowledged and registered, 3 January 2020
  • Eligibility (Eligible), 14 January 2020
  • Under review and assessment phase.

2019

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2019-12-03-0092 Sri Lanka: Greater Colombo Wastewater Management Project
  • Inaccurate compensation payment
  • Health insurance claims
  • Complaint received, 22 November 2019
  • Complaint acknowledged and registered, 22 November 2019
  • Eligibility (Eligible), 15 January 2020
  • Final Report, 9 October 2023
SPF-2019-11-01-0091 India: South Asia Subregional Economic Cooperation Road Connectivity Investment Program - Tranche 1
  • Social and environmental impacts
  • Lack of consultation
  • Inadequate information dissemination
  • Complaint received, 4 November 2019
  • Complaint acknowledged and registered, 4 November 2019
  • Eligibility (not eligible, complainants have yet to address issues with concerned operations department), 2 December 2019
  • Closed, 19 March 2021
SPF-2019-10-02-0090 Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3
  • Land acquisition
  • Complaint received, 29 August 2019
  • Complaint acknowledged and registered, 25 September 2019
  • Eligibility (not eligible, complainants not foreseen as project affected people), 25 September 2019
SPF-2019-09-01-0089 China, People's Republic of: Air Quality Improvement in the Greater Beijing–Tianjin–Hebei Region—Shandong Clean Heating and Cooling Project
  • Inadequate consultation with the residents on the location of the cooling tower
  • Complaint received, 9 August 2019
  • Complaint acknowledged and registered, 23 August 2019
  • Eligibility (not eligible, project component is cancelled), 23 August 2019
SPF-2019-08-02-0088 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Delay in compensation payments
  • Complaint received, 8 July 2019
  • Complaint acknowledged and registered, 9 July 2019
  • Withdrawn prior to eligibility determination, 15 July 2019. Complainants are satisfied with the resolution of the project authorities and concerned ADB operations department on the issues.
SPF-2019-07-01-0087 Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3
  • Lack of adequate consultation regarding project site selection leading to displacement of 120 poor farmer families.
  • Complaint received, 19 June 2019
  • Complaint acknowledged and registered, 20 June 2019
  • Eligibility (eligible), 20 June 2019
  • Under review and assessment phase.
SPF-2019-06-01-0086 Sri Lanka: Northern Province Sustainable Fisheries Development Project
  • Safety and security of school children by the proposed extension of Point Pedro Fisheries Harbor in front of the school
  • Complaint received, 4 April 2019
  • Complaint acknowledged and registered, 10 April 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to resolve the complaint), 25 April 2019
  • Project was dropped/terminated, 11 June 2020
SPF-2019-05-02-0085 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 (2nd Complaint)
  • Land and property valuation
  • Livelihood restoration
  • Complaint received, 29 March 2019
  • Complaint acknowledged and registered, 29 March 2019
  • Eligibility (eligible), 29 March 2019
  • Monitoring Report, 8 July 2019
  • Final Report, 27 October 2020
SPF-2019-04-01-0084 Pakistan: Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkawa Water Resources Project)
  • Reduced farm productivity and loss of income
  • Complaint received, 13 March 2019
  • Complaint acknowledged and registered, 13 March 2019
  • Eligibility (eligible), 23 April 2019
  • Under review and assessment phase.
SPF-2019-03-01-0083 Papua New Guinea: Bridge Replacement for Improved Rural Access Sector Project
  • Lack of provision of temporary bridges by the contractor causing access disturbances
  • Complaint received, 28 February 2019
  • Complaint acknowledged and registered, 28 February 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project implementation unit to resolve the complaint), 13 March 2019
  • Closed, 18 March 2021
SPF-2019-02-01-0082 Nepal: Regional Urban Development Project
  • Inaccurate compensation for land and property
  • Complaint received, 21 February 2019
  • Complaint acknowledged and registered, 21 February 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project grievance redress mechanism to resolve the complaint), 13 March 2019
  • Complainants submitted another complaint on 14 January 2020 (SPF-2020-01-02-0093) and was deemed eligible for problem-solving process on 14 January 2020. The problem-solving process is on-going.
SPF-2019-01-01-0081 India: Karnataka State Highways Improvement III Project
  • Low compensation
  • Misclassification of land
  • Complaint received, 19 February 2019
  • Complaint acknowledged and registered, 19 February 2019
  • Eligibility (not eligible, complainants are working with the project authorities to resolve their issues), 8 March 2019
  • Closed, 28 May 2021

2018

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2018-11-02-0080 Georgia: Batumi Bypass Road Project
  • Property valuation
  • Business loss and compensation
  • Complaint received, 2 October 2018
  • Complaint acknowledged and registered, 3 October 2018
  • Eligibility (eligible), 9 October 2018
  • Final Report, 3 September 2019
SPF-2018-10-02-0079 Sri Lanka: Greater Colombo Wastewater Management Project
  • Insurance claims
  • Complaint received, 11 September 2018
  • Complaint acknowledged and registered, 18 September 2018
  • Eligibility (not eligible, OSPF intervention was not useful), 9 October 2018
SPF-2018-09-01-0078 Nepal: Tanahu Hydropower Project
  • Loss of properties, livelihood, and village infrastructure
  • Inadequate consultation and participation
  • Unfair compensation
  • Complaint received, 23 August 2018
  • Complaint acknowledged and registered, 23 August 2018
  • Eligibility (not eligible), 9 October 2018
  • Complainants submitted another complaint on 12 February 2020 (SPF-2020-02-02-0094) and was deemed eligible for problem-solving process on 20 February 2020. The problem-solving process is on-going.
SPF-2018-08-01-0077 Pakistan: Flood Emergency Reconstruction and Resilience Project
  • Substandard reconstruction of road
  • Complaint received, 11 June 2018
  • Complaint acknowledged and registered, 14 June 2018
  • Eligibility (not eligible), 4 July 2018
  • Closed, 17 March 2021
SPF-2018-07-01-0076 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Business loss/profit
  • Compensation
  • Complaint received, 10 May 2018
  • Complaint acknowledged and registered, 15 May 2018
  • Eligibility (not eligible, not directly affected by the project), 4 June 2018
SPF-2018-06-01-0075 Pakistan: National Highway Network Development in Balochistan Project
  • Land ownership
  • Compensation
  • Complaint received, 6 April 2018
  • Complaint acknowledged and registered, 11 April 2018
  • Eligibility (eligible), 7 May 2018
  • Final Report, 13 September 2023
SPF-2018-05-01-0074 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1
  • Information and consultation
  • Land and property valuation
SPF-2018-03-01-0072 Bangladesh: SASEC Second Bangladesh-India Electrical Grid Interconnection Project
  • High voltage transmission line crossing property
  • Health issues
  • Complaint received, 22 February 2018
  • Complaint acknowledged and registered, 22 February 2018
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 March 2018
  • Closed, 26 May 2021
SPF-2018-02-02-0071 Armenia: Sustainable Urban Development Investment Program - Tranche 1
  • Impact of road construction to property and people’s safety
  • Compensation
  • Complaint received, 12 February 2018
  • Complaint acknowledged and registered, 15 February 2018
  • Eligibility (not eligible), 12 March 2018
  • Closed, 1 September 2021

2017

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2017-12-01-0069 Bangladesh: Third Urban Governance and Infrastructure Improvement (Sector) Project – Additional Financing
  • Road construction
  • Tree Cutting
  • Complaint received, 25 October 2017
  • Complaint acknowledged and registered, 27 October 2017
  • Eligibility (not eligible, outside the project scope), 23 November 2017
SPF-2017-11-02-0068 Sri Lanka: Clean Energy and Network Efficiency Improvement Project
  • Alignment of transmission line going through houses and land
  • Health issues
  • Complaint received, 5 October 2017
  • Complaint acknowledged and registered, 6 October 2017
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 9 October 2017
  • Closed, 30 March 2021
SPF-2017-10-01-0067 Armenia: Sustainable Urban Development Investment Program – Tranche 1
  • Impact of road construction to property and people’s safety
  • Compensation
  • Complaint received, 5 September 2017
  • Complaint acknowledged and registered, 6 September 2017
  • Eligibility (eligible), 29 September 2017
  • Final Report, 15 December 2017
SPF-2017-09-01-0066 Georgia: Batumi Bypass Road Project
  • Property and land valuation
  • Compensation
  • Complaint received, 24 August 2017
  • Complaint acknowledged and registered, 28 August 2017
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 September 2017
  • Closed, 2 March 2018
SPF-2017-08-01-0065 Nepal: Decentralized Rural Infrastructure and Livelihood Project – Additional Financing
  • Land donation
  • Compensation
  • Complaint received, 22 August 2017
  • Complaint acknowledged and registered, 23 August 2017
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 September 2017
  • Closed, 6 August 2020
SPF-2017-07-01-0064 Sri Lanka: Clean Energy and Network Efficiency Improvement Project
  • Alignment of transmission line differs from the approved path
  • No environmental Study for the new alignment
  • Complaint received, 16 August 2017
  • Complaint acknowledged and registered, 17 August 2017
  • Eligibility determined (eligible), 13 September 2017
  • Final Report, 18 August 2023
SPF-2017-06-05-0063 Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3
  • Loss of business
  • Compensation
  • Complaint received, 14 August 2017
  • Complaint acknowledged and registered, 15 August 2017
  • Eligibility determined (not eligible, issues are dealt by CRP), 8 September 2017
SPF-2017-05-04-0062 Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3
  • Material harm due to road construction
  • Health issues
  • Complaint received, 10 July 2017
  • Complaint acknowledged and registered, 10 July 2017
  • Eligibility (not eligible, issues are dealt by CRP), 7 August 2017
SPF-2017-04-01-0061 Sri Lanka: Greater Colombo Wastewater Management Project
  • Vibration and noise
  • Damage to property
  • Health issue
  • Complaint received, 19 April 2017
  • Complaint acknowledged and registered, 19 April 2017
  • Eligibility (not eligible), 18 May 2017
  • Complainants submitted another complaint on 22 November 2019 (SPF-2019-12-03-0092) and was deemed eligible for problem-solving process on 15 January 2020. The complaint is now for closing.
SPF-2017-03-03-0060 Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3 (Section 2, Part B of the Tbilisi-Rustavi Urban Road Link)
  • Evaluation of property
  • Land acquisition and Compensation
  • Complaint received, 10 April 2017
  • Complaint acknowledged and registered, 11 April 2017
  • Eligibility (not eligible, no evidence), 8 May 2017
SPF-2017-02-01-0059 Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program – Tranche 3
  • Compensation
  • Resettlement
  • Consultation
  • Complaint received, 24 March 2017
  • Complaint acknowledged and registered, 24 March 2017
  • Eligibility (not eligible, not directly affected by the project), 25 April 2017
SPF-2017-01-01-0058 Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program and Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program - Tranche 1
  • Environmental and sociological impacts
  • Impact on people, livelihood and business
  • Complaint received, 31 Jan 2017
  • Complaint acknowledged and registered, 1 Feb 2017
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 23 February 2017
  • Closed, 24 March 2021

2016

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2016-06-01-0057 India: Uttarakhand State-Road Investment Program – Tranche 3
  • Dust Pollution, health impacts, and road accidents due to construction delays
  • Lack of project monitoring
  • Complaint received, 25 Nov 2016
  • Complaint acknowledged and registered, 28 Nov 2016
  • Eligibility (not eligible), 27 December 2016
  • Closed, 29 June 2020
SPF-2016-05-02-0056 Georgia: MFF Sustainable Urban Transport Investment Program - Tranche 2 (3rd section of Tbilisi-Rustavi Road)
  • Reimbursement of business investments
  • Compensation for loss of business
  • Complaint received, 17 Nov 2016
  • Complaint acknowledged and registered, 17 Nov 2016
  • Eligibility (not eligible, no material harm), 10 January 2017
SPF-2016-04-01-0055 Georgia: MFF Sustainable Urban Transport Investment Program - Tranche 2 (Section 3)
  • Access to main road resulting to loss of business
  • Compensation
  • Complaint received, 9 Nov 2016
  • Complaint acknowledged and registered, 9 Nov 2016
  • Eligibility (not eligible, no material harm), 6 December 2016
SPF-2016-03-02-0054 Georgia: MFF Sustainable Urban Transport Investment - Program Tranche 3
  • Loss of business, compensation, and consultation
  • Complaint received, 27 May 2016
  • Complaint acknowledged and registered, 30 May 2016
  • Eligibility (not eligible, harm not linked to the project), 1 August 2016
SPF-2016-02-01-0053 Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3
  • Compensation and resettlement
  • Complaint received, 28 Apr 2016
  • Complaint acknowledged, 28 Apr 2016
  • Complaint registered, 28 Apr 2016
  • Eligibility determined (eligible), 20 May 2016
  • Summary of the Review and Assessment Report, 28 Sep 2016
  • Closed, 7 Aug 2017
    • Issues raised under this complaint are similar to the complaint, on the same project, already dealt with by the Compliance Review Panel. Complaint to be consolidated, and issues raised which are noncompliance with ADB’s operational policies and procedures would thus need to be addressed by the Management as part of the remedial actions for the first complaint under compliance review.
SPF-2016-01-01-0052 Pakistan: MFF Power Distribution Enhancement Investment Program – Tranche 2
  • Horizontal clearance for 132 Kv electric wire crossing properties and other structures
  • Complaint received, 18 Mar 2016
  • Complaint acknowledged, 21 Mar 2016
  • Complaint registered, 21 Mar 2016
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 11 Apr 2016
  • Closed, 24 Mar 2021

2015

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2015-01-02-0051 Nepal: Melamchi Water Supply Project
  • Repair of road used for pipe extension
  • Complaint received, 15 Jul 2015
  • Complaint acknowledged, 15 Jul 2015
  • Complaint registered, 16 Jul 2015
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 22 Jul 2015
  • Closed, 29 Mar 2021

2014

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2014-03-01-0050 Nepal: Decentralized Rural Infrastructure and Livelihood Project
  • Lack of information and consultation
  • Land acquisition
  • Compensation
  • Complaint received, 2 Dec 2014
  • Complaint acknowledged and registered, 3 Dec 2014
  • Eligibility determined (eligible), 15 Dec 2014
  • Final Report, 3 Feb 2015
SPF-2014-02-01-0049 Samoa: TAs 8481 and 7387 (SAM): Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project
  • Lack of Consultation
  • Use of customary land
  • Inadequate environment and social due diligence
  • Disclosure of documents
SPF-2014-01-01-0048 Nepal: Secondary Towns Integrated Urban Environmental Improvement Project
  • Lack of consultation
  • Non-provision of drinking water and irrigation facilities
  • Complaint received, 18 Feb 2014
  • Complaint acknowledged and registered, 19 Feb 2014
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 10 Mar 2014
  • Closed, 28 Apr 2021

2013

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2013-06-01-0047 Pakistan: Emergency Reconstruction Project
  • Quality of reconstruction works
  • Complaint received, 9 Dec 2013
  • Complaint acknowledged and registered, 9 Dec 2013
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned ADB operations department), 30 December 2013
  • Closed, 5 May 2017
SPF-2013-04-01-0045 Kyrgyz Republic: Loan 2755 (SF): CAREC Corridor 1 (Bishkek-Torugart Road) Project 3
  • Environment
  • Information Sharing
  • Complaint received, 11 Jul 2013
  • Complaint acknowledged and registered, 12 Jul 2013
  • Eligibility determined (not eligible, Operations Department’s efforts are underway to implement OSPF's recommendations), 30 Jul 2013
  • Closed, 7 Feb 2020
SPF-2013-02-04-0043 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Consultation
  • Complaint received, 26 Mar 2013
  • Complaint acknowledged and registered, 27 Mar 2013
  • Eligibility determined (not eligible, issues are dealt by CRP), 10 Apr 2013)
SPF-2013-01-03-0042 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Complaint received, 25 Feb 2013
  • Eligibility determined (not eligible, 25 Feb 2013)
    • Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint
    • New complainants have yet to address the problem with the concerned operations department.
  • Closed, 9 April 2014

2012

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2012-02-02-0041 India: Kerala Sustainable Urban Development Project
  • Lack of Information
  • Environmental Impact
  • Village Infrastructure Affected
  • Lack of Consultation
  • Complaint received, 4 Sep 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 Sep 2012
  • Closed, 14 May 2014
SPF-2012-01-02-0040 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Complaint received, 13 Apr 2012
  • Complaint acknowledged and registered, 19 Apr 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Apr 2012
  • Closed, 9 April 2014

2011

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2011-07-02-0039 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Environment
  • Complaint received, 20 Dec 2011
  • Complaint acknowledged and registered, 21 Dec 2011
  • Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Jan 2012
SPF-2011-06-01-0038 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Information
  • Consultation
  • Complaint received, 21 Nov 2011
  • Complaint acknowledged and registered, 23 Nov 2011
  • Eligibility determined (eligible), 11 Jan 2012
  • Review and Assessment Report (not public), 17 Feb 2012
  • Workshop Report on AP Representation (not public), 24 Jul 2012
  • Multistakeholder Workshop Report (not public), 22 Aug 2012
  • Capacity Building Workshops on Problem-Solving (not public), Sep-Oct 2012
  • Final Report, 9 Apr 2014
SPF-2011-05-01-0037 India: Kerala Sustainable Urban Development Project
  • Environmental Issues
  • Health Issues
  • Complaint received, 17 Oct 2011
  • Complaint acknowledged and registered, 18 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 Oct 2011
SPF-2011-04-01-0036 Pakistan: Proposed MFF National Trade Corridor Highway Investment Program - Hasanabdal-Havelian Section (Project 2)
  • Road alignment
  • Land acquisition
  • Complaint received, 6 Oct 2011
  • Complaint acknowledged and registered, 11 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 Oct 2011
SPF-2011-01-02-0033 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Resettlement
  • Compensation
SPF-2011-02-01-0034 India: North Eastern Region Capital Cities Development Investment Program
  • Rights to Land
  • Complaint received, 4 Jan 2011
  • Complaint acknowledged and registered, 10 Jan 2011
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 Jan 2011

2009

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2009-13-01-0025 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Information
  • Compensation
  • Complaint received, 8 Dec 2009
  • Complaint acknowledged and registered, 11 Dec 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 Jan 2010
SPF-2009-12-01-0024 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Information
  • Participation
  • Cattle passes
  • Underpass for agricultural machinery
SPF-2009-11-01-0023 Sri Lanka: National Highways Sector Project
  • Land Acquisition
  • Compensation
  • Complaint received, 16 Sep 2009
  • Complaint acknowledged, 2 Oct 2009
  • Complaint registered, 5 Oct 2009
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Nov 2009
SPF-2009-10-01-0022 Azerbaijan: Multitranche Financing Facility Road Network Development Program
  • Information
  • Resettlement
  • Complaint received, 3 Sep 2009
  • Complaint acknowledged and registered, 4 Sep 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Oct 2009
SPF-2009-09-01-0021 Azerbaijan: East-West Highway Improvement Project
  • Consultation
  • Information
  • Resettlement
  • Complaint received, 2 Sep 2009
  • Complaint acknowledged and registered, 3 Sep 2009
  • Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 Oct 2009
SPF-2009-08-02-0020 Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)
  • Loan Suspension
  • Complaint received, 13 Aug 2009
  • Complaint acknowledged and registered, 13 Aug 2009
  • Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 Aug 2009
SPF-2009-07-02-0019 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Land Acquisition
  • Complaint received, 01 Jul 2009
  • Complaint acknowledged and registered, 01 Jul 2009
  • Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 Jul 2009
SPF-2009-06-01-0018 Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)
  • Land Acquisition
  • Compensation
  • Complaint received, 28 May 2009
  • Complaint acknowledged, 1 Jun 2009
  • Complaint registered, 4 Jun 2009
  • Eligibility determined (eligible), 18 Jun 2009
  • Review and Assessment Report, 24 Jul 2009
  • Final Report, 2 Nov 2010
SPF-2009-05-01-0017 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Complaint received, 24 Apr 2009
  • Complaint acknowledged and registered, 30 Apr 2009
  • Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
SPF-2009-04-01-0016 Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity
  • Compensation
  • Complaint received, 9 Apr 2009
  • Complaint acknowledged, 13 Apr 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 Apr 2009
SPF-2009-03-01-0015 Pakistan: Southern Punjab Basic Urban Services Project
  • Resettlement
  • Environment
  • Complaint received, 27 Feb 2009
  • Complaint acknowledged, 18 Mar 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (eligible), 25 May 2009
  • Review and Assessment Report (RAR), 2 Jul 2009
  • Final Report (not public), 23 May 2012
SPF-2009-02-01-0014 India: Himachal Pradesh Clean Energy Development Investment Program
  • Environmental Impact Assessment
  • Complaint received, 30 Jan 2009
  • Complaint acknowledged, 2 Feb 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 Feb 2009
SPF-2009-01-01-0013 People's Republic of China: Fuzhou Environmental Improvement Project
  • Resettlement
  • Complaint received, 15 Jan 2009
  • Complaint acknowledged and registered, 19 Jan 2009
  • Eligibility determined (eligible), 12 Feb 2009
  • Review and Assessment report (RAR), 23 Mar 2009
  • Comments on RAR
  • Final Report (not public), 5 Feb 2010

2007

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2007-02-01-0012 Cambodia: Phnom Penh to Ho Chi Minh City Highway Project
  • Compensation
  • Land Titling
  • Livelihood
  • Complaint received, 30 Jul 2007
  • Complaint acknowledged, 03 Aug 2007
  • Complaint registered, 6 Aug 2007
  • Eligibility determined (eligible), 19 Sep 2007
  • Review and Assessment Report (RAR), 24 Oct 2007
  • Final Report, 25 Jun 2010
SPF-2007-01-01-0011 Nepal: Urban and Environmental Improvement Project
  • Information
  • Consultation

2006

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2006-05-01-0009 India: Assam Power Sector Development Project
  • Procurement
  • Complaint received, 31 Oct 2006
  • Acknowledged, registered and referred to relevant units in ADB, 2 Nov 2006
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 Nov 2006
SPF-2006-04-01-0008 Pakistan: National Highway Development Sector Investment Program
  • Land acquisition and compensation
  • Resettlement
  • Information
SPF-2006-03-01-0007 Nepal: Rural Electrification, Distribution and Transmission Project-Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line
  • Consultation
  • Compensation
  • Complaint received, 25 Apr 2006
  • Acknowledged and registered, 28 Apr 2006
  • Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 4 Sep 2006.
SPF-2006-02-01-0006 Bangladesh: Khulna-Jessore Drainage Rehabilitation Project
  • Agricultural production
  • Community Participation
  • Complaint received, 4 Jan 2006
  • Acknowledged and registered, 4 Jan 2006
  • Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 4 Jan 2006

2005

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2006-01-01-0005 Pakistan: Chasma Right Bank Irrigation Project-Stage III
  • Distributary link
  • Flooding
  • Complaint received, 14 Dec 2005
  • Complaint acknowledged and registered, 15 Dec 2005
  • SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, Jan-Aug 2006.
  • Read the Pre-Eligibility Screening Report, 31 Aug 2006.
  • Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 5 Dec 2006
SPF-2006-01-01-0004 Indonesia: Community Empowerment for Rural Development Project
  • Village Infrastructure
  • Community Participation
  • Information Sharing
  • Complaint received, 21 Feb 2005
  • Complaint acknowledged, 21 Feb 2005
  • Complaint registered, 9 Mar 2005
  • Eligibility determined (eligible), 23 Mar 2005
  • Review and Assessment Report (RAR), 5 May 2005
  • Comments on RAR
  • Five village agreements signed, 26-28 Sep 2005
  • SPF's Final Report, 13 Dec 2005
  • Feedback and lessons learned sessions, 2 Feb 2006
  • Monitoring of village agreements, Jan-May 2006
  • Conclusion of monitoring activities, 31 May 2006

2004

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2004-03-01-0003 Philippines: Sixth Road Project
  • Consultation
  • Information
  • Business Income
  • Complaint received, 27 Sep 2004
  • Complaint acknowledged and registered, 28 Sep 2004
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 Oct 2004
SPF-2004-02-01-0002 Sri Lanka: Southern Transport Development Project (STDP)
  • Environmental Impact Assessment (EIA)
  • Social Impact Assessment (SIA)
  • Compensation and Resettlement
SPF-2004-01-01-0001 Nepal: Melamchi Water Supply Project (MWSP)
  • Access to information
  • Environmental Impact Assessment (EIA)
  • Land acquisition, compensation and resettlement
  • Indigenous peoples
  • Social Uplift Program
  • Agriculture
  • Forestry

Contact

Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines

About the Complaint Receiving Officer

The single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.

Office of the Special Project Facilitator

Related Links

Nonsovereign Projects

2024

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2024-11-01-0171 Uzbekistan: Zarafshan Wind Power Project
  • Environmental degradation and harm to biodiversity, specifically on protected migratory species.
  • Complaint received, 19 March 2024
  • Complaint acknowledged and registered, 19 March 2024
  • Eligibility (eligible), 18 June 2024
  • Under review and assessment phase.

2022

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2022-11-01-0131 Indonesia: Tangguh Liquefied Natural Gas Expansion Project
  • Customary rights as Indigenous Peoples
  • Compensation
  • Information and awareness
  • Complaint received, 12 July 2022
  • Complaint acknowledged and registered, 14 July 2022
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 9 August 2022
  • Closed, 4 April 2023

2018

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2018-04-01-0073 Georgia: Adjaristsqali Hydropower Project
  • Impacts of the project on the natural and social environment of the village
  • Village safety
  • Complaint received, 8 March 2018
  • Complaint acknowledged and registered, 8 March 2018
  • Eligibility (eligible), 12 March 2018
  • Closed, 7 December 2020
    • European Bank for Reconstruction and Development Independent Project Accountability Mechanism Problem Solving Completion Report, October 2020
    • International Finance Corporation and Multilateral Investment Guarantee Agency Compliance Advisor Ombudsman Dispute Resolution Conclusion Report, October 2020
SPF-2018-01-01-0070 Kazakhstan: Akmola Electricity Distribution Network Modernization and Expansion Project
  • High cost of new equipment and connection fee to the grid network
  • Complaint received, 15 January 2018
  • Complaint acknowledged and registered, 15 January 2018
  • Eligibility (not eligible, no material harm), 9 February 2018

2013

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2013-05-02-0046 Armenia: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 1 Aug 2013
  • Complaint registered, 6 Aug 2013
  • Eligibility determined (not eligible, Operations Department is addressing concerns), 7 Aug 2013
  • Closed, 25 Oct 2016
SPF-2013-03-01-0044 Armenia: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 4 Jul 2013
  • Complaint acknowledged and registered, 5 Jul 2013
  • Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 Jul 2013
  • Closed, 25 Oct 2016

2011

Number Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2011-03-01-0035 Philippines: Visayas Base-Load Power Project
  • Consultation
  • Information
  • Environmental impact
  • Complaint received, 28 Feb 2011
  • Complaint acknowledged and registered, 1 Mar 2011
  • Eligibility Determined (eligible), 17 Mar 2011
  • Review and Assessment Report (not public), 28 Apr 2011
  • Final Report (not public), 16 Jun 2011