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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Complaints Registry by Project

This registry records complaints received and registered by the Office of the Special Project Facilitator (OSPF). Below is a list of complaints with links to related documents.

Sovereign Projects

2020

No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2020-08-01-0100 Philippines: Infrastructure Preparation and Innovation Facility
  • Lack of consultation
  • Incomplete and misleading baseline study and impact assessment
  • Complaint received, 11 November 2020
  • Complaint acknowledged and registered, 16 November 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 20 November 2020
SPF-2020-07-01-0099 Pakistan: Khyber Pakhtunkhwa Provincial Roads Improvement Project
  • Loss of access to the shops due to the project resulting in reduced commercial activity
  • Impact on livelihoods
  • Complaint received, 21 October 2020
  • Complaint acknowledged and registered, 22 October 2020
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 November 2020
SPF-2020-06-02-0098 India: Karnataka State Highways Improvement III Project
  • Nonpayment of compensation
  • Complaint received, 12 October 2020
  • Complaint acknowledged and registered, 13 October 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 October 2020
SPF-2020-05-01-0097 Georgia: Proposed North-South Corridor (Natakhtari Jinvali) Road Project
  • Loss of agriculture production
  • Impact on livelihoods and tourism
  • Damage to the ecosystem
  • Complaint received, 8 October 2020
  • Complaint acknowledged and registered, 9 October 2020
  • Eligibility (not eligible, the project is in the ADB pipeline but not yet processed for Management or Board consideration), 28 October 2020
SPF-2020-04-01-0096 Pakistan: Jalalpur Irrigation Project
  • Land acquisition and compensation
  • Complaint received, 1 September 2020
  • Complaint acknowledged and registered, 2 September 2020
  • Eligibility (not eligible, complainants have yet to address problem with concerned operations department), 9 September 2020
SPF-2020-03-01-0095 India: Tamil Nadu Urban Flagship Investment Program - Tranche 1
  • Safety issues on the use of explosives for excavation works
  • Health impact of dust and noise pollution
  • Complaint received, 17 July 2020
  • Complaint acknowledged and registered, 21 July 2020
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 28 August 2020
SPF-2020-02-02-0094 Nepal: Tanahu Hydropower Project
  • Dissatisfaction on (i) compensation determined for loss of properties, livelihood, and village infrastructures; and (ii) adequate consultation, information, and participation
  • Incomplete impact assessment on grazing and farm lands
  • Indigenous Peoples representation in the Local Consultative Forum
  • Complaint received, 12 February 2020
  • Complaint acknowledged and registered, 18 February 2020
  • Eligibility (Eligible), 20 February 2020
  • Review and Assessment Report, 16 November 2020
SPF-2020-01-02-0093 Nepal: Regional Urban Development Project
  • Dissatisfaction on compensation payments for structural damage caused to the property, loss of income and loss of business
  • Complaint received, 3 January 2020
  • Complaint acknowledged and registered, 3 January 2020
  • Eligibility (Eligible), 14 January 2020
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2019-12-03-0092 Sri Lanka: Greater Colombo Wastewater Management Project
  • Inaccurate compensation payment
  • Health insurance claims
  • Complaint received, 22 November 2019
  • Complaint acknowledged and registered, 22 November 2019
  • Eligibility (Eligible), 15 January 2020
SPF-2019-11-01-0091 India: South Asia Subregional Economic Cooperation Road Connectivity Investment Program - Tranche 1
  • Social and environmental impacts
  • Lack of consultation
  • Inadequate information dissemination
  • Complaint received, 4 November 2019
  • Complaint acknowledged and registered, 4 November 2019
  • Eligibility (not eligible, complainants have yet to address issues with concerned operations department), 2 December 2019
SPF-2019-10-02-0090 Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3
  • Land acquisition
  • Complaint received, 29 August 2019
  • Complaint acknowledged and registered, 25 September 2019
  • Eligibility (not eligible, complainants not foreseen as project affected people), 25 September 2019
SPF-2019-09-01-0089 China, People's Republic of: Air Quality Improvement in the Greater Beijing–Tianjin–Hebei Region—Shandong Clean Heating and Cooling Project
  • Inadequate consultation with the residents on the location of the cooling tower
  • Complaint received, 9 August 2019
  • Complaint acknowledged and registered, 23 August 2019
  • Eligibility (not eligible, project component is cancelled), 23 August 2019
SPF-2019-08-02-0088 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Delay in compensation payments
  • Complaint received, 8 July 2019
  • Complaint acknowledged and registered, 9 July 2019
  • Withdrawn prior to eligibility determination, 15 July 2019. Complainants are satisfied with the resolution of the project authorities and concerned ADB operations department on the issues.
SPF-2019-07-01-0087 Pakistan: MFF Power Transmission Enhancement Investment Program II - Tranche 3
  • Lack of adequate consultation regarding project site selection leading to displacement of 120 poor farmer families.
  • Complaint received, 19 June 2019
  • Complaint acknowledged and registered, 20 June 2019
  • Eligibility (eligible), 20 June 2019
SPF-2019-06-01-0086 Sri Lanka: Northern Province Sustainable Fisheries Development Project
  • Safety and security of school children by the proposed extension of Point Pedro Fisheries Harbor in front of the school
  • Complaint received, 4 April 2019
  • Complaint acknowledged and registered, 10 April 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project authorities to resolve the complaint), 25 April 2019
SPF-2019-05-02-0085 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 (2nd Complaint)
  • Land and property valuation
  • Livelihood restoration
  • Complaint received, 29 March 2019
  • Complaint acknowledged and registered, 29 March 2019
  • Eligibility (eligible), 29 March 2019
  • Monitoring Report, 8 July 2019
  • Final Report, 27 October 2020
SPF-2019-04-01-0084 Pakistan: Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkawa Water Resources Project)
  • Reduced farm productivity and loss of income
  • Complaint received, 13 March 2019
  • Complaint acknowledged and registered, 13 March 2019
  • Eligibility (eligible), 23 April 2019
SPF-2019-03-01-0083 Papua New Guinea: Bridge Replacement for Improved Rural Access Sector Project
  • Lack of provision of temporary bridges by the contractor causing access disturbances
  • Complaint received, 28 February 2019
  • Complaint acknowledged and registered, 28 February 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project implementation unit to resolve the complaint), 13 March 2019
SPF-2019-02-01-0082 Nepal: Regional Urban Development Project
  • Inaccurate compensation for land and property
  • Complaint received, 21 February 2019
  • Complaint acknowledged and registered, 21 February 2019
  • Eligibility (not eligible, concerned ADB operations department is working with the project grievance redress mechanism to resolve the complaint), 13 March 2019
SPF-2019-01-01-0081 India: Karnataka State Highways Improvement III Project
  • Low compensation
  • Misclassification of land
  • Complaint received, 19 February 2019
  • Complaint acknowledged and registered, 19 February 2019
  • Eligibility (not eligible, complainants are working with the project authorities to resolve their issues), 8 March 2019
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2018-11-02-0080 Georgia: Batumi Bypass Road Project
  • Property valuation
  • Business loss and compensation
  • Complaint received, 2 October 2018
  • Complaint acknowledged and registered, 3 October 2018
  • Eligibility (eligible), 9 October 2018
  • Final Report, 3 September 2019
SPF-2018-10-02-0079 Sri Lanka: Greater Colombo Wastewater Management Project
  • Insurance claims
  • Complaint received, 11 September 2018
  • Complaint acknowledged and registered, 18 September 2018
  • Eligibility (not eligible), 9 October 2018
SPF-2018-09-01-0078 Nepal: Tanahu Hydropower Project
  • Loss of properties, livelihood, and village infrastructure
  • Inadequate consultation and participation
  • Unfair compensation
  • Complaint received, 23 August 2018
  • Complaint acknowledged and registered, 23 August 2018
  • Eligibility (not eligible), 9 October 2018
SPF-2018-08-01-0077 Pakistan: Flood Emergency Reconstruction and Resilience Project
  • Substandard reconstruction of road
  • Complaint received, 11 June 2018
  • Complaint acknowledged and registered, 14 June 2018
  • Eligibility (not eligible), 4 July 2018
SPF-2018-07-01-0076 Pakistan: Peshawar Sustainable Bus Rapid Transit Corridor Project
  • Business loss/profit
  • Compensation
  • Complaint received, 10 May 2018
  • Complaint acknowledged and registered, 15 May 2018
  • Eligibility (not eligible), 4 June 2018
SPF-2018-06-01-0075 Pakistan: National Highway Network Development in Balochistan Project
  • Land ownership
  • Compensation
  • Complaint received, 6 April 2018
  • Complaint acknowledged and registered, 11 April 2018
  • Eligibility (eligible), 7 May 2018
SPF-2018-05-01-0074 Mongolia: Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1
  • Information and consultation
  • Land and property valuation
SPF-2018-03-01-0072 Bangladesh: SASEC Second Bangladesh-India Electrical Grid Interconnection Project
  • High voltage transmission line crossing property
  • Health issues
  • Complaint received, 22 February 2018
  • Complaint acknowledged and registered, 22 February 2018
  • Eligibility (not eligible), 21 March 2018
SPF-2018-02-02-0071 Armenia: Sustainable Urban Development Investment Program - Tranche 1
  • Impact of road construction to property and people’s safety
  • Compensation
  • Complaint received, 12 February 2018
  • Complaint acknowledged and registered, 15 February 2018
  • Eligibility (not eligible), 12 March 2018
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2017-12-01-0069 Bangladesh: Third Urban Governance and Infrastructure Improvement (Sector) Project – Additional Financing
  • Road construction
  • Tree Cutting
  • Complaint received, 25 October 2017
  • Complaint acknowledged and registered, 27 October 2017
  • Eligibility (not eligible), 23 November 2017
SPF-2017-11-02-0068 Sri Lanka: Clean Energy and Network Efficiency Improvement Project
  • Alignment of transmission line going through houses and land
  • Health issues
  • Complaint received, 5 October 2017
  • Complaint acknowledged and registered, 6 October 2017
  • Eligibility (not eligible), 9 October 2017
SPF-2017-10-01-0067

Armenia: Sustainable Urban Development Investment Program – Tranche 1

  • Impact of road construction to property and people’s safety
  • Compensation
  • Complaint received, 5 September 2017
  • Complaint acknowledged and registered, 6 September 2017
  • Eligibility (eligible), 29 September 2017
  • Final Report, 15 December 2017
SPF-2017-09-01-0066

Georgia: Batumi Bypass Road Project

  • Property and land valuation
  • Compensation
  • Complaint received, 24 August 2017
  • Complaint acknowledged and registered, 28 August 2017
  • Eligibility (not eligible), 21 September 2017
SPF-2017-08-01-0065

Nepal: Decentralized Rural Infrastructure and Livelihood Project – Additional Financing

  • Land donation
  • Compensation
  • Complaint received, 22 August 2017
  • Complaint acknowledged and registered, 23 August 2017
  • Eligibility (not eligible), 19 September 2017
SPF-2017-07-01-0064

Sri Lanka: Clean Energy and Network Efficiency Improvement Project

  • Alignment of transmission line differs from the approved path
  • No environmental Study for the new alignment
  • Complaint received, 16 August 2017
  • Complaint acknowledged and registered, 17 August 2017
  • Eligibility determined (eligible), 13 September 2017
SPF-2017-06-05-0063

Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3

  • Loss of business
  • Compensation
  • Complaint received, 14 August 2017
  • Complaint acknowledged and registered, 15 August 2017
  • Eligibility determined (not eligible), 8 September 2017
SPF-2017-05-04-0062

Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3

  • Material harm due to road construction
  • Health issues
  • Complaint received, 10 July 2017
  • Complaint acknowledged and registered, 10 July 2017
  • Eligibility (not eligible), 7 August 2017
SPF-2017-04-01-0061

Sri Lanka: Greater Colombo Wastewater Management Project

  • Vibration and noise
  • Damage to property
  • Health issue
  • Complaint received, 19 April 2017
  • Complaint acknowledged and registered, 19 April 2017
  • Eligibility (not eligible), 18 May 2017
SPF-2017-03-03-0060

Georgia: MFF-Sustainable Urban Transport Investment Program – Tranche 3 (Section 2, Part B of the Tbilisi–Rustavi Urban Road Link)

  • Evaluation of property
  • Land acquisition and Compensation
  • Complaint received, 10 April 2017
  • Complaint acknowledged and registered, 11 April 2017
  • Eligibility (not eligible), 8 May 2017
SPF-2017-02-01-0059

Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program – Tranche 3

  • Compensation
  • Resettlement
  • Consultation
  • Complaint received, 24 March 2017
  • Complaint acknowledged and registered, 24 March 2017
  • Eligibility (not eligible), 25 April 2017
SPF-2017-01-01-0058

Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program

Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program – Tranche 1

  • Environmental and sociological impacts
  • Impact on people, livelihood and business
  • Complaint received, 31 Jan 2017
  • Complaint acknowledged and registered, 1 Feb 2017
  • Eligibility (not eligible), 23 February 2017
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2016-06-01-0057

India: Uttarakhand State-Road Investment Program – Tranche 3

  • Dust Pollution, health impacts, and road accidents due to construction delays

  • Lack of project monitoring

  • Complaint received, 25 Nov 2016
  • Complaint acknowledged and registered, 28 Nov 2016
  • Eligibility (not eligible), 27 December 2016
SPF-2016-05-02-0056

Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 2 (3rd section of Tbilisi–Rustavi Road)

  • Reimbursement of business investments

  • Compensation for loss of business

  • Complaint received, 17 Nov 2016
  • Complaint acknowledged and registered, 17 Nov 2016
  • Eligibility (not eligible), 10 January 2017
SPF-2016-04-01-0055

Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 2 (Section 3)

  • Access to main road resulting to loss of business

  • Compensation

  • Complaint received, 9 Nov 2016
  • Complaint acknowledged and registered, 9 Nov 2016
  • Eligibility (not eligible), 6 December 2016
SPF-2016-03-02-0054

Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3

  • Loss of business, compensation, and consultation

  • Complaint received, 27 May 2016
  • Complaint acknowledged and registered, 30 May 2016
  • Eligibility (not eligible), 1 Aug 2016
SPF-2016-02-01-0053 Georgia: MFF Sustainable Urban Transport Investment Program – Tranche 3
  • Compensation and resettlement
  • Complaint received, 28 Apr 2016
  • Complaint acknowledged, 28 Apr 2016
  • Complaint registered, 28 Apr 2016
  • Eligibility determined (eligible), 20 May 2016
  • Summary of the Review and Assessment Report, 28 Sep 2016
SPF-2016-01-01-0052 Pakistan: MFF Power Distribution Enhancement Investment Program – Tranche 2
  • Horizontal clearance for 132 Kv electric wire crossing properties and other structures
  • Complaint received, 18 Mar 2016
  • Complaint acknowledged, 21 Mar 2016
  • Complaint registered, 21 Mar 2016
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 11 Apr 2016
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2015-01-02-0051 Nepal: Melamchi Water Supply Project
  • Repair of road used for pipe extension
  • Complaint received, 15 Jul 2015
  • Complaint acknowledged, 15 Jul 2015
  • Complaint registered, 16 Jul 2015
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 22 Jul 2015
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2014-03-01-0050 Nepal: Decentralized Rural Infrastructure and Livelihood Project
  • Lack of information and consultation
  • Land acquisition
  • Compensation
  • Complaint received, 2 Dec 2014
  • Complaint acknowledged and registered, 3 Dec 2014
  • Eligibility determined (eligible), 15 Dec 2014
  • Final Report, 3 Feb 2015
SPF-2014-02-01-0049 Samoa: TAs 8481 and 7387 (SAM): Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project
  • Lack of Consultation
  • Use of customary land
  • Inadequate environment and social due diligence
  • Disclosure of documents
SPF-2014-01-01-0048 Nepal: Secondary Towns Integrated Urban Environmental Improvement Project
  • Lack of consultation
  • Non-provision of drinking water and irrigation facilities
  • Complaint received, 18 Feb 2014
  • Complaint acknowledged and registered, 19 Feb 2014
  • Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 10 Mar 2014
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2013-06-01-0047 Pakistan: Emergency Reconstruction Project
  • Quality of reconstruction works
  • Complaint received, 9 Dec 2013
  • Complaint acknowledged and registered, 9 Dec 2013
  • Eligibility determined (not eligible, 30 Dec 2013)
SPF-2013-04-01-0045 Kyrgyz Republic: Loan 2755 (SF): CAREC Corridor 1 (Bishkek-Torugart Road) Project 3
  • Environment
  • Information Sharing
  • Complaint received, 11 Jul 2013
  • Complaint acknowledged and registered, 12 Jul 2013
  • Eligibility determined (not eligible, Operations Department’s efforts are  underway to implement OSPF's recommendations), 30 Jul 2013
SPF-2013-02-04-0043 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Consultation
  • Complaint received, 26 Mar 2013
  • Complaint acknowledged and registered, 27 Mar 2013
  • Eligibility determined (not eligible, 10 Apr 2013)
SPF-2013-01-03-0042 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Complaint received, 25 Feb 2013
  • Eligibility determined (not eligible, 25 Feb 2013)
    • Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint
    • New complainants have yet to address the problem with the concerned operations department.
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2012-02-02-0041 India: Kerala Sustainable Urban Development Project
  • Lack of Information
  • Environmental Impact
  • Village Infrastructure Affected
  • Lack of Consultation
  • Complaint received, 4 Sep 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 Sep 2012
SPF-2012-01-02-0040 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Complaint received, 13 Apr 2012
  • Complaint acknowledged and registered, 19 Apr 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Apr 2012
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2011-07-02-0039 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Environment
  • Complaint received, 20 Dec 2011
  • Complaint acknowledged and registered, 21 Dec 2011
  • Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Jan 2012
SPF-2011-06-01-0038 Cambodia: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Information
  • Consultation
  • Complaint received, 21 Nov 2011
  • Complaint acknowledged and registered, 23 Nov 2011
  • Eligibility determined (eligible), 11 Jan 2012
  • Review and Assessment Report (not public), 17 Feb 2012
  • Workshop Report on AP Representation (not public), 24 Jul 2012
  • Multistakeholder Workshop Report (not public), 22 Aug 2012
  • Capacity Building Workshops on Problem Solving (not public), Sep-Oct 2012
  • Final Report, 9 Apr 2014
SPF-2011-05-01-0037 India: Kerala Sustainable Urban Development Project
  • Environmental Issues
  • Health Issues
  • Complaint received, 17 Oct 2011
  • Complaint acknowledged and registered, 18 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 Oct 2011
SPF-2011-04-01-0036 Pakistan: Proposed MFF National Trade Corridor Highway Investment Program – Hasanabdal–Havelian Section (Project 2)
  • Road alignment
  • Land acquisition
  • Complaint received, 6 Oct 2011
  • Complaint acknowledged and registered, 11 Oct 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 Oct 2011
SPF-2011-02-01-0034 India: North Eastern Region Capital Cities Development Investment Program
  • Rights to Land
  • Complaint received, 4 Jan 2011
  • Complaint acknowledged and registered, 10 Jan 2011
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 Jan 2011
SPF-2011-01-02-0033 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Resettlement
  • Compensation
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2010-07-01-0032 Georgia: Sustainable Urban Transport Investment Program
  • Information
  • Compensation
  • Complaint received, 27 Oct 2010
  • Complaint acknowledged and registered, 5 Nov 2010
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 Nov 2010
SPF-2010-06-01-0031 Kyrgyz Republic: Southern Agriculture Area Development Project
  • Information
  • Consultation / Participation
  • Complaint received, 28 Sep 2010
  • Complaint acknowledged and registered, 5 Oct 2010
  • Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 Oct 2010
SPF-2010-05-01-0030 Kyrgyz Republic: Technical Assistance: Regional Economic Integration in Central Asia – Stocktaking and Experience Sharing
  • Termination of Contract
  • Complaint received, 27 Sep 2010
  • Complaint acknowledged and registered, 29 Sep 2010
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 Sep 2010
SPF-2010-04-01-0029 Kyrgyz Republic: CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1
  • Compensation
SPF-2010-03-01-0028 Philippines: Power Sector Development Program
  • Electricity rates
  • Power sector reforms
  • Complaint received, 14 Sep 2010
  • Complaint acknowledged and registered, 21 Sep 2010
  • Eligibility determined (not eligible; Program Completion Report for this Program was issued on 19 August 2010), 24 Sep 2010
SPF-2010-02-01-0027 Tajikistan: Education Sector Reform Project
  • Information
  • Consultation
  • School Reconstruction
  • Complaint received, 5 Aug 2010
  • Complaint acknowledged and registered, 6 Aug 2010
  • Eligibility determined (eligible), 1 Sep 2010
  • Review and Assessment Report (not public), 27 Oct 2010
  • Final Report, 26 Oct 2011
SPF-2010-01-01-0026 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Bus Stop
  • Underpass for agricultural machinery
  • Complaint received, 4 Jun 2010
  • Complaint acknowledged and registered, 14 Jun 2010
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 Jul 2010
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2009-13-01-0025 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Information
  • Compensation
  • Complaint  received, 8 Dec 2009
  • Complaint acknowledged and registered, 11 Dec 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 Jan 2010
SPF-2009-12-01-0024 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Information
  • Participation
  • Cattle passes
  • Underpass for agricultural machinery
SPF-2009-11-01-0023 Sri Lanka: National Highways Sector Project
  • Land Acquisition
  • Compensation
  • Complaint received, 16 Sep 2009
  • Complaint acknowledged, 2 Oct 2009
  • Complaint registered, 5 Oct 2009
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Nov 2009
SPF-2009-10-01-0022 Azerbaijan: Multitranche Financing Facility Road Network Development Program
  • Information
  • Resettlement
  • Complaint received, 3 Sep 2009
  • Complaint acknowledged and registered, 4 Sep 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Oct 2009
SPF-2009-09-01-0021 Azerbaijan: East-West Highway Improvement Project
  • Consultation
  • Information
  • Resettlement
  • Complaint received, 2 Sep 2009
  • Complaint acknowledged and registered, 3 Sep 2009
  • Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 Oct 2009
SPF-2009-08-02-0020 Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)
  • Loan Suspension
  • Complaint received, 13 Aug 2009
  • Complaint acknowledged and registered, 13 Aug 2009
  • Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 Aug 2009
SPF-2009-07-01-0019 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Land Acquisition
  • Complaint received, 01 Jul 2009
  • Complaint acknowledged and registered, 01 Jul 2009
  • Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 Jul 2009
SPF-2009-06-01-0018 Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)
  • Land Acquisition
  • Compensation
  • Complaint received, 28 May 2009
  • Complaint acknowledged, 1 Jun 2009
  • Complaint registered, 4 Jun 2009
  • Eligibility determined (eligible), 18 Jun 2009
  • Review and Assessment Report, 24 Jul 2009
  • Final Report, 2 Nov 2010
SPF-2009-05-01-0017 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Complaint received, 24 Apr 2009
  • Complaint acknowledged and registered, 30 Apr 2009
  • Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
SPF-2009-04-01-0016 Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity
  • Compensation
  • Complaint  received, 9 Apr 2009
  • Complaint acknowledged, 13 Apr 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 Apr 2009
SPF-2009-02-01-0014 Pakistan: Southern Punjab Basic Urban Services Project
  • Resettlement
  • Environment
  • Complaint received, 27 Feb 2009
  • Complaint acknowledged, 18 Mar 2009
  • Complaint registered, 30 Apr 2009
  • Eligibility determined (eligible), 25 May 2009
  • Review and Assessment Report (RAR), 2 Jul 2009
  • Final Report (not public), 23 May 2012
SPF-2009-02-01-0014 India: Himachal Pradesh Clean Energy Development Investment Program
  • Environmental Impact Assessment
  • Complaint received, 30 Jan 2009
  • Complaint acknowledged, 2 Feb 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 Feb 2009
SPF-2009-01-01-0013 People's Republic of China: Fuzhou Environmental Improvement Project
  • Resettlement
  • Complaint received, 15 Jan 2009
  • Complaint acknowledged and registered, 19 Jan 2009
  • Eligibility determined (eligible), 12 Feb 2009
  • Review and Assessment report (RAR), 23 Mar 2009
  • Comments on RAR
  • Final Report (not public), 5 Feb 2010
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2007-02-01-0012 Cambodia: Phnom Penh to Ho Chi Minh City Highway Project
  • Compensation
  • Land Titling
  • Livelihood
  • Complaint received, 30 Jul 2007
  • Complaint acknowledged, 03 Aug 2007
  • Complaint registered, 6 Aug 2007
  • Eligibility determined (eligible), 19 Sep 2007
  • Review and Assessment Report (RAR), 24 Oct 2007
  • Final Report, 25 Jun 2010
SPF-2007-01-01-0011 Nepal: Urban and Environmental Improvement Project
  • Information
  • Consultation
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2006-06-01-0010 Viet Nam: GMS Mekong Tourism Development Project
  • Compensation
  • Information
  • Complaints received on:
    • 13 Dec 2006, 1 letter
    • 19 Dec 2006, 3 letters
    • 04 Jan 2007, 1 letter
  • Complaint letters acknowledged: 18 Dec 2006; and 10 and 12 Jan 2007.
  • Complaint registered, 9 Jan 2007
  • Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 Feb 2007
SPF-2006-05-01-0009 India: Assam Power Sector Development Project
  • Procurement
  • Complaint received, 31 Oct 2006
  • Acknowledged, registered and referred to relevant units in ADB, 2 Nov 2006
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 Nov 2006
SPF-2006-04-01-0008 Pakistan: National Highway Development Sector Investment Program
  • Land acquisition and compensation
  • Resettlement
  • Information
SPF-2006-03-01-0007 Nepal: Rural Electrification, Distribution and Transmission Project-Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line
  • Consultation
  • Compensation
  • Complaint received, 25 Apr 2006
  • Acknowledged and registered, 28 Apr 2006
  • Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 4 Sep 2006.
SPF-2006-02-01-0006 Bangladesh: Khulna-Jessore Drainage Rehabilitation Project
  • Agricultural production
  • Community Participation
  • Complaint received, 4 Jan 2006
  • Acknowledged and registered, 4 Jan 2006
  • Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 4 Jan 2006
SPF-2006-01-01-0005 Pakistan: Chasma Right Bank Irrigation Project-Stage III
  • Distributary link
  • Flooding
  • Complaint received, 14 Dec 2005
  • Complaint acknowledged and registered, 15 Dec 2005
  • SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, Jan-Aug 2006.
  • Read the Pre-Eligibility Screening Report, 31 Aug 2006.
  • Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 5 Dec 2006
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2006-01-01-0005 Indonesia: Community Empowerment for Rural Development Project
  • Village Infrastructure
  • Community Participation
  • Information Sharing
  • Complaint received, 21 Feb 2005
  • Complaint acknowledged, 21 Feb 2005
  • Complaint registered, 9 Mar 2005
  • Eligibility determined (eligible), 23 Mar 2005
  • Review and Assessment Report (RAR), 5 May 2005
  • Comments on RAR
  • Five village agreements signed, 26-28 Sep 2005
  • SPF's Final Report, 13 Dec 2005
  • Feedback and lessons learned sessions, 2 Feb 2006
  • Monitoring of village agreements, Jan-May 2006
  • Conclusion of monitoring activities, 31 May 2006
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2004-03-01-0003 Philippines: Sixth Road Project
  • Consultation
  • Information
  • Business Income
  • Complaint received, 27 Sep 2004
  • Complaint acknowledged and registered, 28 Sep 2004
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 Oct 2004
SPF-2004-02-01-0002 Sri Lanka: Southern Transport Development Project (STDP)
  • Environmental Impact Assessment (EIA)
  • Social Impact Assessment (SIA)
  • Compensation and Resettlement
SPF-2004-01-01-0001 Nepal: Melamchi Water Supply Project (MWSP)
  • Access to information
  • Environmental Impact Assessment (EIA)
  • Land acquisition, compensation and resettlement
  • Indigenous peoples
  • Social Uplift Program
  • Agriculture
  • Forestry

Nonsovereign Projects

No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2018-04-01-0073 Georgia: Adjaristsqali Hydropower Project
  • Impacts of the project on the natural and social environment of the village
  • Village safety
  • Complaint received, 8 March 2018
  • Complaint acknowledged and registered, 8 March 2018
  • Eligibility (eligible), 12 March 2018
SPF-2018-01-01-0070 Kazakhstan: Akmola Electricity Distribution Network Modernization and Expansion Project
  • High cost of new equipment and connection fee to the grid network
  • Complaint received, 15 January 2018
  • Complaint acknowledged and registered, 15 January 2018
  • Eligibility (not eligible), 9 February 2018

Summary of SPF Complaints
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2013-05-02-0046 Armenia: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 1 August 2013
  • Complaint registered, 6 August 2013
  • Eligibility determined (not eligible, Operations Department is addressing concerns), 7 August 2013
SPF-2013-03-01-0044 Armenia: Zvartnots  Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 4 July 2013
  • Complaint acknowledged and registered, 5 July 2013
  • Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 July 2013
Summary of SPF Complaints
No. Complaint / Name of Project Issues of Complaint Salient Dates
SPF-2011-03-01-0035 Philippines: Visayas Base-Load Power Project
  • Consultation
  • Information
  • Environmental impact
  • Complaint received, 28 February 2011
  • Complaint acknowledged and registered, 1 March 2011
  • Eligibility Determined (eligible), 17 March 2011
  • Review and Assessment Report (not public), 28 April 2011
  • Final Report (not public), 16 June 2011