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Accountability Mechanism

The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.

Complaints Received by OSPF by Year, 2004–2021 (as of 15 November 2021)

Year Eligible Ineligible1 Total
2021 0 15 15
2020 4 7 11
2019 4 8 12
2018 4 7 11
2017 2 10 12
2016 1 5 6
2015 0 1 1
2014 2 1 3
2013 0 6 6
2012 0 2 2
2011 3 4 7
2010 2 5 7
2009 4 9 13
2008 0 0 0
2007 1 1 2
2006 1 5 6
2005 1 0 1
2004 2 1 3
Total 31 87 118

1This includes two withdrawn complaints.

Eligible and Ineligible Complaints Received by OSPF, 2004-2021 (as of 15 November 2021)

Eligible Complaints by ADB Operations Departments, 2004-2021 (as of 15 November 2021)

Eligible Complaints Received by Sector, 2004-2021 (as of 15 November 2021)

Issues of Complaints, 2004–2021 (as of 15 November 2021)

Subject of Complaints Problem-Solving Share (%)
Resettlement, compensation, and land acquisition 82 35.0
Information, consultation, and participation 56 23.9
Environment¹ 31 13.2
Community and social issues² 22 9.4
Village infrastructure3 19 8.1
Others4 15 6.4
Livelihood 9 3.8
TOTAL 234 100

1This includes those with issues pertaining to biodiversity conservation and sustainable management of natural resources, pollution prevention and abatement, occupational and community health and safety, and conservation of physical cultural resources.
2This includes issues on gender, health, social uplift program, environmental studies, social impact assessment, grievance redress, customary land, and indigenous people.
3This includes school and road reconstruction and rehabilitation, bus stops, multipurpose hall, toilets and cowsheds, bridges, beaten tracks, underpass for agricultural machinery, cattle pass, and distributary links.
4This includes issues on high electricity rates, grid network fee, power sector reform, procurement, loans and contract matters, project monitoring, land valuation etc.